B&Q Reviews

2.2 Rating 2,469 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,469 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Got a Question?

Ask a question regarding B&Q

What's your name?

What's your email adress?

who does B&Q use for deliveries to Cornwal 2 packages ordered only one delivered Thrown into the garage as it was partly open We were home to take delivery

Helpful Report

Asked by Christopher Hyne (3 weeks ago)

I order something on 05/07 2022 and I wanted to know when I will receive my parcel

Helpful Report

Asked by Kenny (1 year ago)

Just tried to leave feedback from an email address supplied by your assistant at Dewsbury store “www.diy.com/feedback “and it says incorrect address

Helpful Report

Asked by Christopher Cameron (3 years ago)

As I ordered alot of things with b nd q but when I went to get them delivered they said they don't do delivery in Dublin, I am in dunlaoire, regards Mrs Angela Doyle.

Helpful Report

Asked by Mrs Angela Doyle (3 years ago)

How do you change the handles on a cooke & Lewis fridge which has a b&q cupboard door on the front. And I can not see how to access the bottom screw

Helpful Report

Asked by Alan Price (4 years ago)

Write a review I clicked on it nothing happened where do I leave my comment

Helpful Report

Asked by Catherine Mc Daide (4 years ago)

I use B& Q east Kilbride the shop assist.ant Garry was so helpful The customer service here was outstanding beyond all our expectations this man has advised me on other occasions when ordering doors he is one of a dying breed who goes out of his way to help customers. Many thanks .

Helpful Report

Answered by Christopher Stewart (4 years ago)

Do you stock Johnsons one coat emulsion in antique white.

Helpful Report

Asked by Robert bryce (4 years ago)

we purchased some garden post lights from B&Q and the base that holds to the lights post to the decking or flags etc is very thin which allows the post of the light to move back and forth in a very light breeze, or you can make it move your self once fixed by holding the post and moving it from side to side, so over time we can see the post will break away from the base fitting, the base fitting needs to be thicker steel to stop the post from moving, these post lights are not the most expensive at around £45 each but the base quality is poor, has anybody else found this issue.

Helpful Report

Asked by John Jones (4 years ago)

I purchased 3 internarnal doors 27-6-19were delivered 2-7-19 unwrapped this evining 12-7-19 ,ready for the carpenter to be fitted tomorrow saturday ,i discovered not!what i ordered i am uttley pissed off.will never be shopping at B/Qever again,it was a task even on the day i purchesed at first i was told i could order and collect then changed they mind ,they had to be delivered to me with £10-00 carriage,now i am stuck with 3 doors that dont match the rest of the house.I am veeeerryyy disappointed

Helpful Report

Asked by Antonio Baldassarre (4 years ago)

I would like to submit feedback to B&q and McAllister regarding a product which I feel is not fit for purpose. I have completed a review of the item but I am not convinced that this will be picked up and acted upon. I concerns the 22" ( also available in 26") Macallister toolbox. Although the general design in terms of storage is good there is what I would describe as a design fault in the clasps. I purchased two of these toolbox's for general domestic use and after a short time the clasp broke. Upon closer examination I saw that clasp was pivoted on a piece of plastic not much bigger than a lego brick. I returned it to B&Q and was given a full refund. The same fault has now arisen on the second box. While visiting my local store I saw that they were still being offered for sale. One in particular had been reduced in price, Why ? because it had a broken clasp. Exactly the same fault which had occurred on the two I had bought. This item clearly has a design fault and is not fit for purpose. Please can this issue be addressed.

Helpful Report

Asked by G.Read (4 years ago)

How much to fit a L shape kitchen from b&q?

Helpful Report

Asked by Natasha (4 years ago)

after spending £56.07 in store today, I was given a discount on my B&Q over 60 card of £0.63 stating 10%, how can this be correct

Helpful Report

Asked by meyer (5 years ago)

The 10% Diamond Card discount applies to seasonal products (Plants/garden-ware) only. The 10% would have been taken off any garden items in your purchase.

Helpful Report

Answered by Alex (4 years ago)

Why do you promote the selling of foreign made products at B&Q, which in general are of poor quality. At one time if an item was British Built, it meant you were buying a superior item that would last, or is that something you dont want to promote at B&Q, as you would prefer the customer to come back time and time again to buy the same substandard product. I believe you are a British Company, if so, support the British People & their Industries.

Helpful Report

Asked by Peter Griffiths (5 years ago)

Foreign made products are cheaper, and it shows. If you need to return things after the 45 day policy, contacting a foreign Manufacturer is impossible. Peoples contract is with the Store, they must deal with it, no one should be fobbed off. Products must be fit for purpose. British Products are better, but mostly more expensive and in the main, stores won't buy them, but they do Dulux, and Leyland paint & Harris Brushes, which are British and are superior items. I worked at B&Q for a few years, I agree with what you have said.

Helpful Report

Answered by Gaynor (5 years ago)

B&Q made a mistake on my work tops, 2 work tops came with edging one didn't. Bearing mind its their mistake had to wait until next Tuesday before the workmen can finished. Wont be using that store again.

Helpful Report

Asked by Mary (5 years ago)

How can b and q get orders sooooooo wrong! I ordered new kitchen cupboard and drawers in October and five times they have delivered wrong drawer fronts and wrong pelmet.... Would not recommend you as you cannot get the two items right from the shop to the warehouse ....very disappointed

Helpful Report

Asked by Sue brailsford (5 years ago)

BOUGHT A battery operated spotlight not very good Motion sensor will not pick up any movement

Helpful Report

Asked by W greenwood (5 years ago)

Do B&Q have there own kitchen fitters.

Helpful Report

Asked by Charles Phin (5 years ago)

No they don't, but they do recommend using Trust a Trader

Helpful Report

Answered by Mark (5 years ago)

i bought a small pot of paint from you,Blue thistle Matt from the colours premium range ,I am an artist,have a comition to finish but paint is drying patchy ,very unhappy

Helpful Report

Asked by Raymond Hardcastle (5 years ago)

What's your question

Helpful Report

Answered by Lou (5 years ago)

Thinking of buying shower inclouser and toilet,sink, out of here is the stuff good ? Thanks

Helpful Report

Asked by Sharon (5 years ago)

Got a cook and Lewis high cream gloss kitchen. Fitted last summer. Looks beautiful but !!! Some unit doors and end panels are coming apart. The high gloss is coming off the panels. Anyone else got this problem? B n q sending new but it means I’ve to completely pull my island to pieces to fit new panels . Not a happy bunny. Thank yoheath.u

Helpful Report

Asked by Denise (5 years ago)

i have the grey gloss kitchen (santini) fitted 2 months ago and 2 of the doors are faulty the gloss has gone like a splatter pattern but have only ever cleaned with soap and water then buffed up with a dry cloth b&q say something has been spilt on them and not wiped off which is not the case at all

Helpful Report

Answered by m logan (5 years ago)

Hi we have got the Santini doors too, so far since having the kitchen installed feb 2018 we have since April last year exchanged 19 out of 21 doors the bubbling at the bottom is the fault b and q have exchanged them but we are now getting fed up they have also exchanged some carcasses/ plinth and fan but our biggest worry is the doors. We took the finance out with them and they haven’t been much help we are taking it further now

Helpful Report

Answered by Caroline (4 years ago)

I am due to have 250 paving slabs delivered tomorrow, but now just seem note about them being put kerb side! What does this mean I live on a main road ?

Helpful Report

Asked by Mr roscoe (5 years ago)

Yes it does mean they are left outside on the path by your road

Helpful Report

Answered by Denise (5 years ago)

B&Q assembly service for sheds. What does it include and is it reccomended

Helpful Report

Asked by S Robinson (5 years ago)

Why do your led garden lights have a 13 amp fuse in there plug tops ?.

Helpful Report

Asked by Ian Bonnar (6 years ago)

Why do your led garden lights have a 13 amp fuse in there plug tops ?.

Helpful Report

Asked by Ian Bonnar (6 years ago)

Hi all Thinking of getting a B&Q kitchen going to fit ourselves Any recommendations Or reviews Thanks in advance

Helpful Report

Asked by Kelley (6 years ago)

Do all branches have a garden section?

Helpful Report

Asked by Andrew Simpson (6 years ago)

I am looking for a new kitchen but the reviews here are quite poor. Do you fit kitchen

Helpful Report

Asked by polly (6 years ago)

I am getting a kitchen fitted and on the bill it has large lump sums for tiling and plasterboard work, how do I know what I am paying for, also they are charging for 3 switches at £276 which are already there and its taking 16 weeks rather than the 8 weeks I was quoted and the last thing was they tried to charge me £92 for plugging in a fridge and tumble dryier and I had to change the kitchen as walnut is discontinued and you are still selling it online the other thing one person told me I would get a free hob, oven and hood and then I was told it was just an oven, when I asked about the lumpsums they said you would get a refund if they didn't use it all, but I don't even know what I have paid for in the first place, but working with the council I will be checking everything as I know kitchens inside out, its like one big rip-off.

Helpful Report

Asked by william burness (6 years ago)

Has any had a problem with a Aura black worktop supplied by B&Q Or any other worktop

Helpful Report

Asked by Angela hodges (6 years ago)

YES!!! Been waiting over 6 months for the edging to be finished!! I have asked B&Q to rip it out and supply a different worktop, still waiting for them to get back to me. Never again! DO NOT USE B&Q HOMEFIT, USE HOWDENS for kitchens, much cheaper, better quality and will fit within the time frame and dates specified, if only i could turn back the clock! would of save about £2k and have no hassle!

Helpful Report

Answered by peter coulthart (5 years ago)

Getting new bathroom,will your fitters skim my bathroom ceiling

Helpful Report

Asked by Caroline docherty (6 years ago)

Why does the company take full amount for a walk in shower and installation and the fitter free in January, but b&q can't supply items , why do the then take your money and next tell you the job will be done in March or April disgusting now waiting money to be returned

Helpful Report

Asked by Jenny bowles (6 years ago)

I would give no stars if possible. Placed an order for tiles two weeks ago and was suppose to arrive on the Friday and didn't arrive. The driver complained saying he cant do the delivery as people were beeping there horn at him, anyways they said they would re deliver on the following Tuesday and yet again I was lied to as I called numerous times and they responded with its on its way. I am yet to receive my deliveries and I had paid for and organised my work shift around to accommodate for this. i have lost out on the builder costs as well as taking my time off work.

Helpful Report

Asked by Shaz (6 years ago)

How do I complain. Have phoned. Instant message on Facebook. No email address works ?

Helpful Report

Asked by Denise Edwins (6 years ago)

Why are you still in business you are the worst company I have ever dealt with, and your customer service is useless.

Helpful Report

Asked by Alan Davies (6 years ago)

what is the delivery charge for an internal flush door ?

Helpful Report

Asked by j mason (6 years ago)

Your site is very confusing. Why don't you remove the none stock items from your site. You wasted my time by making an order and payment then we receive a text message of unavailability and refund etc...

Helpful Report

Asked by MR M BELARBI (6 years ago)

Why is your customer service so awful ..... I will tell anybody looking to buy a new kitchen to avoid u like hell

Helpful Report

Asked by Melanie Phippen (6 years ago)

Why does your store at sears retail park in Shirley close the lighting section off to do a product review during opening hours I could not find the light bulbs I require so I consequently went else where and found what I required cheaper also I spent over £100 which I intended to spend in your store

Helpful Report

Asked by John Reading (6 years ago)

What you do if you are not happy with b&q kitchen instillation

Helpful Report

Asked by Jancy (6 years ago)

awaiting quote for new kitchen installation but read really bad reviews has anyone had new kitchen from Washington store

Helpful Report

Asked by Sandie miller (6 years ago)

Where can I send email to praise 2 of your staff for excellent service.

Helpful Report

Asked by Sandra Matts (6 years ago)

who is the senior person I can speak to about a rug I ordered, with expected delivery the next day, and which is still not delivered over a week later.

Helpful Report

Asked by Pat Gornall (6 years ago)

i bought a shed from b &q to be supplied by shire buildings for delivery within 21 days of 31/7/2017 , i have been given 3 delivery dates and as yet no delivery has taken place its now 5/9/2017

Helpful Report

Asked by cbunting (6 years ago)