B&Q Reviews

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How quickly does B&Q resolve customer queries?

Helpful Report

(1 month ago)

Greater than 54% of reviewers feedback is B&Q takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

59.05%

Industry Average

“ I expected far better service from a company of this size and would think twice before ordering again. ”

- Eduardo Pedra

“ I ordered wheelie bin holders and paid then guy in shop just cancelled as I was expecting delivery and said I cancelled I have a disability which meant I needed this storage out front my house but was ignored by customer service ”

- John mc namara

“ Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund. ”

- Anthony

B&Q Reviews

About B&Q:

Phone:

Email:

Location:

Customer Service - Average