B&Q Reviews

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact B&Q? How quickly does B&Q resolve customer queries?

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How quickly does B&Q resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 49% of reviewers feedback is B&Q takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

57.78%

Industry Average

“ This is the worst customer service experience I have ever had! We visited B&Q Culverhouse Cross to buy a large garden bar set, which staff confirmed was in stock. ”

- Anonymous

“ I Phoned B&Q customer services (foreign call centre) after day 3, I was told delivery would be on 23/06/25. ”

- Anonymous

“ I waited until just after 14 days to first chase the refund with B&Q Customer Services. ”

- Martin

B&Q Reviews

Customer Service - Average