B&Q Reviews

2.2 Rating 2,625 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

0845 609 6688

d.noble@diy.com

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How quickly does B&Q resolve customer queries?

(3 days ago)

Greater than 49% of reviewers feedback is B&Q takes over a week to resolve customer queries.

(3 days ago)

55.56%

Industry Average

“ Absolutely appalling service. ”

- Anonymous

“ Shocking customer service. ”

- Anonymous

“ B&Q also doesn't seem to have any customer service email, just a very specific set of forms none of which let me type this message. ”

- Fergus Campbell