B&Q Reviews

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How quickly does B&Q resolve customer queries?

Helpful Report

(3 days ago)

Greater than 64% of reviewers feedback is B&Q takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

57.94%

Industry Average

“ Customer service then responded to one of my emails saying it was dispatched on the day it was supposed to be delivered but days later DPD still have received nothing to deliver. ”

- Sam Bowen

“ Kingsgate Branch. Only 1 till available to pay cash, returns and deal with faulty products. Not everyone wants self service especially as 2 other staff members overseeing this and not assisting staff member on till. Disappointing experience. ”

- Anonymous

“ I wanted to cancel an online purchase because it was only partially fulfilled: it's not possible to cancel it online, so I called the customer service, a few days before the order was shipped, then again after it was shipped, and once again after a courier attempted to deliver the order and I asked him to send it back to the store. ”

- Stefano

B&Q Reviews

About B&Q:

Phone:

Email:

Location:

Customer Service - Average