B&Q Reviews

“ Absolutely appalling service. ”

“ Shocking customer service. ”

“ B&Q also doesn't seem to have any customer service email, just a very specific set of forms none of which let me type this message. ”

“ Dreadful Customer Service, long wait times and no solution to the problem. All they can do is email the seller, which I have already done, because they have no contact telephone number for them. How can a business be run like this. I'm now out of pocket, no product and no idea if it when it might arrive. The seller - Touch Global - verified by B & Q gave so far not responded to my email. AVOID B & Q & TOUGH GLOBAL AT ALL COSTS. ”

“ I called customer services the next morning only to be told that B&Q had cancelled the order due to a lack of stock and that the order would be refunded. ”

“ It's disappointing that this lack of customer service tainted what is usually a reliable shopping experience. ”

“ This is the worst customer service experience I have ever had! We visited B&Q Culverhouse Cross to buy a large garden bar set, which staff confirmed was in stock. ”

“ I Phoned B&Q customer services (foreign call centre) after day 3, I was told delivery would be on 23/06/25. ”

“ I waited until just after 14 days to first chase the refund with B&Q Customer Services. ”

“ I expected better service from such a reputed company. ”