B&Q Reviews

2.2 Rating 2,456 Reviews
C-
Happiness Grade
Read B&Q Reviews

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way

C-

Customer Service - Average

58.99%
Industry Average
Disgusting customer service
posted 1 week ago - Anonymous
Disappointing Experience with B&Q Kitchen Installation Service My fitted kitchen was installed by B&Q, and unfortunately, supposed to be an exciting renovation project turned into a disappointing ordeal.
posted 1 week ago - Zak
I purchased a new kitchen from them with a 25 year guarantee and one of the doors blew we returned it to B&Q Derby and they said it was not covered by the guarantee,it had never been wet and the plastic was coming off we purchased a new door at around £50 and that mr was nearly a year ago and they still haven’t done anything about it,the derby store is refusing to respond to customer service, so the 25 year guarantee is not worth the piece of paper don’t bother to buy anything from them
posted 2 weeks ago - Kenneth Bennett
They have been rude, unhelpful and their customer service is deplorable.
posted 2 weeks ago - Georgina
Absolutely awful service. Over £200 of goods damaged and some not delivered and no help from customer services at all. Have resorted to a charge back with the bank as B&Q has refused to offer any sort of resolution or replacement. I would absolutely avoid using B&Q
posted 3 weeks ago - Matthew
Absolutely appalling service from B&Q, paid for delivery of a light fitting, on day of delivery was informed by dpd they would not be delivering my parcel, can only assume it was damaged.
posted 1 month ago - Laura
Poor service, Poor design, poor delivery. Avoid at all costs. 10/10 for stress. Highly recommend shopping elsewhere from my experience.
posted 1 month ago - Anonymous
If I can't use my trade card easily, I'll consider going back to MKM due to this disappointing service.
posted 1 month ago - Tim
Worst online service I’ve ever had. don’t order from this company. Avoid 3rd party sellers at all cost. Moderix via B&Q Marketplace. Avoid! Discussing customer service. Don’t waste your money. Don’t waste your time. Shocking shocking service.
posted 2 months ago - Aaron Smith
However, upon reaching the customer service desk, I approached a customer service agent named Aarti.
posted 2 months ago - M Singh