B&Q Reviews

“ I found the experience extremely stressful and customer service worst I've ever experienced. ”

“ Very disappointing after-sales service and a real lack of accountability. ”

“ Everything. Norwich store ,staff not sure where items were kept. No staff member could take an order. Told to go home and try to order on line. Wanted water butts,paint,brushes ,guttering etc,etc. Luckily Wickes had better customer service and all being delivered today ”

“ Extremely disappointed with the service I received from B&Q. ”

“ 9 weeks waited for a wrong item to be delivered 9 weeks for delivery of two kitchen cabinet doors, and when they finally arrive, they're completely different from what was ordered! Absolutely useless after sales, asking me to wait another 6 weeks for an exchange. If you prefer a professional service with a quick delivery time, don't bother with B&Q. ”

“ Item was damaged on arrival so only a couple of hours after delivery I complained to B&Q only to find that I had to deal with Monster Sales direct through B&Qs market place messaging service. ”

“ I expected far better service from a company of this size and would think twice before ordering again. ”

“ I ordered wheelie bin holders and paid then guy in shop just cancelled as I was expecting delivery and said I cancelled I have a disability which meant I needed this storage out front my house but was ignored by customer service ”

“ Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund. ”

“ If you want to buy furniture and don't mind having it delivered in different pieces on different days and not be able to build it for a week then the service is fine. Trying to track where my deliveries are, and to speak to some through DHL is impossible. ”