B&Q Reviews

“ Absolutely shocking of service. ”

“ Customer service dont seem to get back to people for paint problems, irrespective of Consumer Rights. ”

“ I have since looked at wicks the same panel at the same price delivered the next day for £5 less , needless to say I wont be shopping here again , customer service stinks, even 1 stars too much, at time of posting its been over a week and still waiting . ”

“ Very poor customer service. Received an incorrect item on 30/01/2025. Almost three weeks later it still hasn't been collected for return. Called Customer Service and was told I didn't pass the 'security question', and would have to call back. A complete waste of time. ”

“ Need delivery sooner than said delivery day.... phoned and had a rude response...no help and complete waste of a call ... customer service none existing.....help if you could have a call centre in England....yes ”

“ Appalling service, sent me partial item, nobody in customer service tries to help, got a really rude rep on the phone who was speaking over me, won’t issue refund, holding my money for a month when they cannot send me a replacement. I would avoid buying anything from them online. ”

“ I contacted the customer service 3 times but they have not a clue what customer service is. ”

“ Had a text to say delivery will be today Called customer service a further 4 times and have now given up. ”

“ customer service they would chase and get back to me - never did I chase it again and get told it was sent out by DPD on friday (its now monday) i called them out as liers, DPD had emailed me on the saturday saying they are waiting for the items. ”

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”