“
I Phoned B&Q customer services (foreign call centre) after day 3, I was told delivery would be on 23/06/25.
”
posted 1 month ago
- Anonymous
“
I waited until just after 14 days to first chase the refund with B&Q Customer Services.
”
posted 1 month ago
- Martin
“
I expected better service from such a reputed company.
”
posted 2 months ago
- Vasantharaj
“
I’ve been trying to resolve this issue for the last three months and have made more than 20 calls to their customer service.
”
posted 2 months ago
- Anonymous
“
I've ordered a tree online which was delivered in a very bad condition and soon died. After contacting customer service for refund I received a reply that they "have a non refund policy on perishable items such as plants and turf." Very disappointed!
”
posted 2 months ago
- Elma
“
Absolutely terrible customer service:
I rang at 4pm on Monday 5th May to cancel an order that wasn't being delivered until 12th May.
”
posted 2 months ago
- Kerry
“
Poor communication, incompetent service, endless delays, and a total lack of accountability.
”
posted 2 months ago
- Lukasz M
“
Awful service.
”
posted 3 months ago
- Anonymous
“
Absolutely shocking of service.
”
posted 3 months ago
- Michael
“
Customer service dont seem to get back to people for paint problems, irrespective of Consumer Rights.
”
posted 3 months ago
- Robert14042025
