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B&Q Reviews

2.2 Rating 2,642 Reviews
C
Happiness Grade
Read B&Q Reviews

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way

C

Customer Service - Average

60.18%
Industry Average
My wife and I called in the Beeston leeds depot on Wednesday evening 15th April to recieve what I can only describe as the best service we have experienced in a long time from Kevin who went above and beyond to help us with a tap issue and finding the correct length flexible trips to connect to - thank you Kevin we will certainly be back to the store 👍🏻
posted 3 weeks ago - Colin Pearson
Great customer service at Dean valley B&Q . Thomas from paint department sorted us out , can’t think him enough
posted 1 month ago - Anonymous
As Falkirk doesn't have a cutting service I will be ordering and picking up from the Cumbernauld branch next week.
posted 8 months ago - ANTON FITZSIMONS
Recent visit to the wath upon dearne site for MDF boarding. Board cutting department and a lovely man. Malcolm, you my friend are a diamond!!! Just to let your managers give you a great big pat on your back. Thank you for your support and service. Regards MSA
posted 8 months ago - MSA
I also want to acknowledge a young lady at the till who kindly corrected the price of one of my items—another example of great service from the team.
posted 9 months ago - Onome E Agbro
Visit to Bridgend B&Q 7.7.25, needed a pole for a weed extractor, Glynn was so helpful, he found a pole and identified that there was a problem with the weed extractor that I had bougt online at Amazon, he sawed of the top of the broom pole, then got a screw and attached it, service was excellent, he is a credit to the company, thank you so much Glynn
posted 10 months ago - Jennifer Edwards
Just bought an outdoor dining from Scotswood Rd B&Q. Adam was very helpful and friendly, he helped us and found someone to help my husband put it in the car. Lee was super friendly, super helpful, such a star. Thank you all so very much for your excellent service.
posted 11 months ago - Linda Etherington-Tait
Well done MJ communication skills were impeccable I would like to express my gratitude to the young lady MJ at the Edge Lane Liverpool store today who was so very helpful, nothing was a problem. MJ gave 100% customer service to my husband and I. Our visit was a very pleasant one and management should look after her she is a goid’in.. Pat on the back to MJ keep doing what your doing. We will be back at B & Q Edge Lane.
posted 1 year ago - Deanna Hart
Great service arrived fast unpet automatic cat litter box don't know how I lived without it my cat is 19lbs and he fits in it
posted 1 year ago - Joan Kennedy
I want to thank the staff at B&Q Wrexham who were amazingly helpful to me last night. I messed up my online order which they managed to sort out and then helped me dismantle a display Furniture set and incredibly fitted into all into my car which included taking out my baby seat (no mean feat!). Really great service. Thank you especially to Sarah & Andy. Over & above service 🙏
posted 1 year ago - Karina