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B&Q Reviews

2.2 Rating 2,625 Reviews
C-
Happiness Grade
Read B&Q Reviews

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way

C-

Customer Service - Average

55.56%
Industry Average
Next spending with B&Q again, terrible service.
posted 3 days ago - Anonymous
What, if anything, actually went right with B&Q’s service? Visited the Glasgow Parkhead store and the experience was poor from start to finish.
posted 1 week ago - Anonymous
Misleading Next Day Delivery & Appalling Customer Service Ordered a bed from B&Q on 29 December at 11:55, after the website clearly stated “Order before 12:00 for next day delivery.
posted 1 month ago - Anonymous
Poor and appalling quality service for a company like NES Home and of B&Q 's calibre.
posted 1 month ago - SB
Faulty goods, abysmal service and a deliberate policy of giving complainants the runaround in the hope that they'll give up and go away. Utterly crooked.
posted 3 months ago - Anonymous
I had a very bad experience with B&Q service.
posted 3 months ago - Anonymous
Absolutely appalling service.
posted 3 months ago - Anonymous
Shocking customer service.
posted 4 months ago - Anonymous
B&Q also doesn't seem to have any customer service email, just a very specific set of forms none of which let me type this message.
posted 4 months ago - Fergus Campbell
Dreadful Customer Service, long wait times and no solution to the problem. All they can do is email the seller, which I have already done, because they have no contact telephone number for them. How can a business be run like this. I'm now out of pocket, no product and no idea if it when it might arrive. The seller - Touch Global - verified by B & Q gave so far not responded to my email. AVOID B & Q & TOUGH GLOBAL AT ALL COSTS.
posted 5 months ago - D