B&Q Reviews

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does B&Q deliver? How long does B&Q take to deliver? Does B&Q deliver on time? How is accuracy and good condition of items delivered by B&Q?

Returns

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Customer Service

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How does B&Q deliver?

Helpful Report

(3 weeks ago)

B&Q delivers items by Courier and Own Driver.

Helpful Report

(3 weeks ago)

52.56%

Industry Average

“ Ordered a door online 08/06/25, the information on their website said I would be contacted within 2 days to arrange delivery, NO CONTACT WAS EVER MADE FROM B&Q. ”

- Anonymous

“ I even delayed a holiday and waited at home on promised delivery days, wasting my time — only to be told each time that something had gone wrong again. ”

- Lukasz M

“ There website, says delivery with in 7 days. ”

- Anonymous

B&Q Reviews

Delivery - Average