B&Q Reviews

2.2 Rating 2,587 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does B&Q deliver? How long does B&Q take to deliver? Does B&Q deliver on time? How is accuracy and good condition of items delivered by B&Q?

Returns

How is B&Q returns process?

Customer Service

How can I contact B&Q? How quickly does B&Q resolve customer queries?

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How does B&Q deliver?

Helpful Report

(2 weeks ago)

B&Q delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

49.32%

Industry Average

“ At the time of writing, we are over a week from the delivery date, one our 6th call to complain and we are told that there is nothing they can do, won’t deliver our missing items and won’t issue the refund. ”

- Anonymous

“ panel to be delivered , delivery was to be 2 days , on the day of delivery I received a text telling me the delivery had been cancelled for that day and would now be in a weeks time . ”

- J. bl.

“ Order not put in van. No call for rescheduled delivery. Phoned customer care told if not delivered today it be Monday. Don’t believe it didn’t say was it suitable. Already a day off work and had to cancel tradesman booked. So far very disappointed ”

- Jackie

B&Q Reviews

Delivery - Slow