B&Q Reviews

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How does B&Q deliver?

Helpful Report

(2 weeks ago)

B&Q delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

52.38%

Industry Average

“ I would not recommend anyone to buy anything from B&Q online! I bought a mattress with next day delivery which never arrived I had to call them to see what happened! No one knew anything one said it would arrive tomorrow the other said it would arrive in a week in the end I had to wait five days! They do not help at all you have to follow up to see if the mattress will arrive! The worst company and absolutely not helpful but they are a good rip off! I thought the mattress would arrive the next day so I threw the old one away and now I have been sleeping on the floor for five days because of them! ”

- Jo

“ On 7 Aug 2025 I ordered a Bosch garden strimmer (order number can be supplied) for home delivery from the Stirling B&Q store. ”

- Walter Hall

“ Ordered a door online 08/06/25, the information on their website said I would be contacted within 2 days to arrange delivery, NO CONTACT WAS EVER MADE FROM B&Q. ”

- Anonymous

B&Q Reviews

About B&Q:

Phone:

Email:

Location:

Delivery - Average