B&Q Reviews

2.2 Rating 2,625 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How does B&Q deliver?

Helpful Report

(3 days ago)

B&Q delivers items by Courier and Own Driver.

Helpful Report

(3 days ago)

52.75%

Industry Average

“ com) bring a whole new depth of incompetence to the world Issue one, we saw a bathroom cabinet in store (online order only) so we order, get a delivery date all ok. ”

- Incompetent

“ I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again. ”

- Rick

“ Website stated it was sold and shipped by b and q, however we then received an email from an entirely different company regarding when delivery would be from them. ”

- Anonymous

B&Q Reviews

About B&Q:

Phone:

Email:

Location:

Delivery - Average