B&Q Reviews

2.2 Rating 2,625 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How do I contact B&Q?

Helpful Report

(3 days ago)

You can contact B&Q by Telephone, Email and Live Chat.

Helpful Report

(3 days ago)

55.56%

Industry Average

“ Poor and appalling quality service for a company like NES Home and of B&Q 's calibre. ”

- SB

“ Faulty goods, abysmal service and a deliberate policy of giving complainants the runaround in the hope that they'll give up and go away. Utterly crooked. ”

- Anonymous

“ I had a very bad experience with B&Q service. ”