B&Q Reviews

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Does B&Q deliver on time?

Helpful Report

(3 weeks ago)

Greater than 27% of reviewers feedback is B&Q normally delivers on time.

Helpful Report

(3 weeks ago)

52.56%

Industry Average

“ Order not put in van. No call for rescheduled delivery. Phoned customer care told if not delivered today it be Monday. Don’t believe it didn’t say was it suitable. Already a day off work and had to cancel tradesman booked. So far very disappointed ”

- Jackie

B&Q Reviews

Delivery - Average