B&Q Reviews

2.2 Rating 2,461 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,461 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does B&Q deliver? How long does B&Q take to deliver? Does B&Q deliver on time? How is accuracy and good condition of items delivered by B&Q?

Returns

How is B&Q returns process?

Customer Service

How can I contact B&Q? How quickly does B&Q resolve customer queries?

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How long does B&Q take to deliver?

Helpful Report

(2 weeks ago)

B&Q normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

55.32%

Industry Average

“ Another review I ordered goods for delivery 23rd January. ”

- Linda Hurst

“ Due to a change of address I asked if the delivery address could be changed and I was told that it was not possible and I should cancel the order. ”

- Kevin Walker

“ Out of 4 items only one arrived after making a phone call that the day delivery never arrived in the first place . ”

- Anonymous

B&Q Reviews

Delivery - Average