“Still waiting for part of my wardrobe 5 months now. Out of stock. Or substituted. Failed delivery multiple times. Poor communication. Escalated several times. Raised a level two complaint. Still nothing has happened. Really disappointed.”
“I PURCHASED A SCREWDRIVER WHICH AFTER 5 AND HALF WEEKS BROKEN HEAD..SOLD ON THE PACKAGE SAYS LIFE TIME WARRANTY..TAKEN BACK TODAY AND THE MANAGER SAID I NEED GET IN TOUCH WITH MANUFACTURER..£5 ...IVE BEEN USING B&Q FOR YEARS AND SPENT HUNDREDS OF POUNDS ...I WONT BE GOING BACK NOW..”
“Never buy online, as I checked stock levels and apparently they had what I needed, paid for the items waited the one hour, went to store to collect only to be told they didn't have the items in stock as nobody had updated the stock level, b!!ls!!t company, when I asked for my money back I was told 5 to 10 working days, disgusting!!!!”
“Phoned the Peterborough store on June 30 to check they had a wood cutting service. I was assured they could cut a piece of MDF to fit under a single mattress. My son drove from Sheffield the next morning to measure and then go and collect as he has a people carrier. When he arrived at the store he was informed nobody would there until 2pm to cut the wood. He had to be back in Sheffield by 1pm. For such a large store this is literally unbelievable !! Very, very poor service indeed.”
“Poor quality plywood bought in Maskew avenue Peterborough. Return and was met with rudeness and hostility as if it was my fault that the ply was rubbish when they sold it to me that way”
