“Delivery was quick and item would have been nice had it not been for one poorly fitted zip (see picture) which means that it doesn't open smoothly. It still works (albeit not as well as I'd have liked) so isn't worth the hassle of a return however I was still disappointed. Hopefully I was just unlucky.”
“There is no customer service, the wrong order has been sent out to me. Yes errors are made but the don't return emails or phone messages.
I'm left out of pocket by having to return the order and loose two lots of postage.
Your business is only as good as your customer service. BEWARE”
“I waited about two weeks for my order which I wasn’t really expecting but when it came it was really pretty so I was happy but I needed an exchange on a harness as it was too small and I messaged this company on Instagram, I emailed them twice and nothing”
Hi, Thank you for your review. I am really sorry to hear you have had problems with your order.
We strive to offer the best possible customer service and we will happily either exchange or refund your item.
Please reply via email as Instagram dm's can be missed.
support@baileyandcoco.co.uk
Looking forward to your reply so we can make things right,
Best Wishes,
Laura.
