“We absolutely love our new harnesses and bows! We went for celestial and dark romance, they are both lush, got lots of space for our puppy to grow before needing the next size! Celestial has even been through the wash and is absolutely fine! Love the 3 clips as Maveirck's not much of a fan of having something go over his head at the moment! Bows are cute, easy to put onto the harness or a collar. Will definitely be ordering more in the future! 😍🥰”
“Delivery was quick and item would have been nice had it not been for one poorly fitted zip (see picture) which means that it doesn't open smoothly. It still works (albeit not as well as I'd have liked) so isn't worth the hassle of a return however I was still disappointed. Hopefully I was just unlucky.”
“Just received my order came nicely packaged this is my third order I'm really impressed with the quality of all items I've received from Bailey and coco very happy 5 ⭐ all the way will definitely be buying more thank you.”
“Way too slow to despatch items. Website indicates around 3 days for delivery using Royal Mail. I placed an order on Tuesday and by Friday I see it still hasn't been shipped. Sorry, but as a business this kind of slow turnaround is really not great. I have now contacted them to cancel my order and request a full refund. I will shop elsewhere.”
“Meine Bestellung ist NICHT gekommen. Ich habe vorab bezahlt über 50€. Keine Antwort auf mehrere Mails. Es wurde mir UPS Sendungsnummer gegeben von Sendung die diese Firma Bailey und Coco selber erhalten hat. Es ist Betrug. Bestellen Sie hier nicht.”
“There is no customer service, the wrong order has been sent out to me. Yes errors are made but the don't return emails or phone messages.
I'm left out of pocket by having to return the order and loose two lots of postage.
Your business is only as good as your customer service. BEWARE”
“Trying to get in contact with them is impossible. I made two orders one to one address and one to another and they have sent them both to the same address so whoever is packing the orders and printing the labels is completely incompetent. Says it’s been delivered to the address I put on there no parcel to be found, went into fedex and it said my other address. Ridiculous and now no one will contact me until Monday. Useless useless useless. Will never order from them again.”
“Absolutely awful, they launch new products yet they did not have complete stock. They also neglected to mention in their description that it would be 7 to 10 working days before it would even be 2 to 3 days for delivery upon questioning this I was assured that it would be completed and sent out the next day and this is failed to happen. I’ve currently sent another email because I feel as though they are making promises and breaking them How you can launch a product and have no stock ready of that product is mind-boggling, especially where there is absolutely no personalisation involved if you are marketing a product and you show images of that product than you should have some stock that is completed and ready to dispatch so big thumbs down for this company it’s highly unlikely I would ever use them again, and I would urge anybody to look at all the reviews before making a decision on whether it’s a company they want to have dealings with .”
“I ordered a XL harness for my dog, it was too small so I emailed them about returning. Laura said all was fine, so I sent it back and over 2 weeks later I've received no correspondence or refund despite chasing them up 3 times.”
“I emailed with a query yesterday, I want to make a purchase, but basket keeps showing empty,have emailed again today,will update review if help and support are given!”
“Horrible. I ordered over $100 in harnesses on Feb 27th. Received no communication with tracking number. Waited over a month and still no harnesses. I emailed them 5 times and kept getting apologies and tracking numbers that did not work. Then they stopped communicating at all. I filed a case through Etsy this morning to get my money back. The hardnesses are beautiful but if they can't deliver on the product, they need to close their shop. Save yourself some time, order from Beast and Buckle. They are the exact same harnesses but different prints. They also actually send them to you!”
Hi Linda, thanks so much for your order with us. Unfortunately due to the recent Royal mail strikes, some shipments have experienced a delay. I can't seem to see any previous communication from you but we are happy to resend the order with UPS next day delivery tomorrow, so you will be able to gift the item after all, if thats ok. Again, I really do apologise for any incovenience caused and I hope we can sort this for you asap. Many thanks, Laura X
“Placed a somewhat large order (£100+) in mid-November. Now early December and still not received.
Got an email late Nov that the product shipped, but the tracking number shows no shipping updates on the shipping company website. The Shop app (which you HAVE to download, even if viewing on desktop) states there is no tracking number at all.
I’ve emailed the company three times in the past two weeks since the supposed shipping date, and received zero response.
Im sure the product is lovely but this company seems more worried about curating a cute social media presence and funneling all communications to apps and Insta rather than worry about customer service.”
Hi there, I'm so sorry to learn that you've experienced problems with your order. We aim to respond to all customer queries as fast as possible but I do sincerely apologise that you were unhappy with the service you've received. International orders can take up to 21 days to be delivered and I can see that you were issued with a full refund on the 8th December. We hope this will have updated on your account by now. If you should still receive your delivery, we are happy for you to just keep it of course. Again, I really do apologise for any inconvenience caused and please let me know if I can help with anything else. Many thanks, Laura X
“I ordered 2 of The Lavender collar, lead and harnesses and they’re absolutely beautiful! Sadly when my parcel arrived the box was damaged and the 2 collars were missing. After speaking with Laura she sent out the 2 collars again for me with no problems at all. Would absolutely buy from them again!”
“I purchased 2 matching Camo collars and harnesses for my Beagles and I am delighted with them. Great products in nice soft and comfortable fabric and the design looks great on them, everyone is complimenting them. Really fast delivery and great service, would definitely recommend Bailey and Coco products.”
