BANGX Reviews

Name: BANGX
Address: UNIT 37 - VULCAN HOUSE, VULCAN ROAD, LEICESTER
Rating: 4.75

4.8 Rating 93 Reviews

96 %

of reviewers recommend BANGX

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Phone:

01163190383

Email:

MAT@BANGANDSTRIKE.COM

Location:

UNIT 37 - VULCAN HOUSE, VULCAN ROAD
LEICESTER
LE5 3EF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To save money on their "lost in post" items and without my consent, BangX switched a Royal Mail delivery to courier (DPD). As normal DPD did not deliver on the first two occassions and only on the third because I physically stopped the driver in the road. (I live in a short section of the street which is one way - if the van enters the road at the wrong place, the driver has a ten yards walk.) When I complained, BangX repeatedly said it didn't matter because they successfully delivered to other customers; they simply disagreed that MY complaint about MY transaction would be addressed.”

Helpful Report

Posted 9 years ago

Hi Richard, We can only apologise again, we tried our best for you. We did upgrade your package to DPD (which most customers appreciate) which was not to your liking. We did advise that as this wa snot suitable for you we could have the items returned to us to resend to you by an alternate method at no extra cost but that was also not suitable. Alternately you could have had them delivered to work or you could change the delivery time to suit you but all of these options were unsatisfactory. There was nothing else we could do for you despite our numerous attempts.

Posted 9 years ago

“The item I ordered was shown on the site as only available in LARGE.......and so I ordered it. When it arrived it was a SMALL size and labelled as such. The cost of sending back the item would have added to the overall cost and so it has gone in the bottom of a drawer as a total waste of money. With this quality of service I made the decision not to buy again. Fortunately other goods purchased before BANG X appeared have been spot on.”

Helpful Report

Posted 9 years ago

Hi Graeme, Thanks for the review and sorry you received the incorrect size. This is our error and as such you would not incurr any return postage charges. Just pop it in an envelope and send it back by 2nd Class Recorded mail and we will swap it for the correct size and refund you your return postage. Apologies for the inconvenience. All details are also on the reverse of your delivery note. Thanks

Posted 9 years ago

“I placed my order on 19th January and am still waiting for it turn up it's now 9th February, sort it out!”

Helpful Report

Posted 9 years ago

Hi Dermot, The tracking for your item says it is being returned to us by the Royal Mail. If you check the tracking in your order dispatch email you can confirm this. It maybe that the Royal Mail did not leave a while you were out card and as such you never knew to collect it from them. If you could email our customer services and advise them if you would like it sending back out or refunding, info@bangx.co. Thanks

Posted 9 years ago

BANGX is rated 4.8 based on 93 reviews