Banham Reviews

Name: Banham
Rating: 1.51

1.5 Rating 41 Reviews

12 %

of reviewers recommend Banham

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Metrics

1.5

Based on 41 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

020 7622 5151

Email:

marketingteam@banham.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a new Banham alarm fitted today.Totally professional and would recommend Banham . Thank you Emmanuel for explaining everything to us in great detail”

Helpful Report

Posted 3 years ago

“Excellent alarm system service today by Steve from Worthing. Very efficient and informative.”

Helpful Report

Posted 3 years ago

“OMG the saga with Banham has been incredible. The sales guy and the installers were pretty good. After that has been a total nightmare. We had a number of issues, sensors in the wrong place, doorbell that I didn’t understand and the alarm not actually operational. Over the past 6 weeks we have spoken to pretty much the entire support team and virtually no-one seems to know about the doorbell and the app. They seem to be perfectly happy selling a product that the support team have never seen. They have even sent people to the house to sort it out who have never seen the product. The sales manager has been trying really hard and her exasperation at the complete incompetence has actually become amusing. I genuinely wish I had never spoken to them and gone with a simpler security solution. Don’t waste your money!”

Helpful Report

Posted 3 years ago

“We had a key had become stuck in the lock and could not be pulled out. Banham told us it would be £117.60 for the removal of the key and a service. The 4 screws on the lock are old and have become worn. We asked the technician to change the screws after he had finished his 15 minutes service, and he said they were like that, became very defensive and said he didn’t have the screws with him. We also pointed out that 1 screw wasn’t even screwed in properly, it was sticking out, his response to this was: “I don’t want to tighten it too much”. However it wasn’t even screwed in properly, so it wasn’t a case of “tightening it too much”. As part of the job of removing the key and servicing the lock, he had to unscrew the screws. It would then make sense for the technician to carry some spare screws. e.g. if one was damaged or lost during the service. Anyone screwing and unscrewing these screws would only add to the wear and tear on the screws. I then phoned Banham to ask for the technician to come to replace the screws, the service assistant said it would be £2 pounds per screw plus VAT ! It would make sense for replacement screws to be offered as part of the £117,60 service charge. Banham Is the manufacturer of the lock, is the only company who have service my lock, they don’t replace screws ! Technicians don’t carry screws in their van, they said it is very rare to have to replace screws, they charge £117,60 for a call out and can’t replace 1 or 2 screws ! This is my last lock from Banham.”

Helpful Report

Posted 3 years ago

“Honestly the quality of the locks has declined.I've just got a replacement for a M97 lock that I have had to return - the plating is extremely poor on both. also the face plate is bent, but it should bent back when fitted. In summary, these locals are NO LONGER worth the premium the they once deserved - absolute junk now. I gave the customer service team chance to sort it - it took 2 weeks for them to even recognise me, I've to chase and then the same poor quality product was sent - with the same faults. Nothing like their reputation or their marketing images.”

Helpful Report

Posted 3 years ago

“I’ve had the worst experience and if I could leave no stars I would. I had two Banham locks fitted in Jan 2018 for £443.40, I then had my bag stolen with my keys and address so had to change them in April 2018 and was charged a further £529.80 to replace the same locks. One of the locks then started sticking in July 2018, so I called Banham, who confirmed my locks were under guarantee and sent an engineer. The engineer arrived, took a look and said that practically all of his jobs that week were due to the same issue, because of the recent heatwave the natural movement in wooden doors made the locks slightly out of alignment. He said I could probably sort it myself by making the box hole bigger with a screwdriver, but not to worry, he’d put it right. After a few minutes of making the box hole slightly bigger, he gave me a bill of £114. I refused to pay it because I was not told I’d be charged or given a choice and I was under the impression it was all covered by the guarantee when I called to book the appointment and not told at any point that I could be charged. Over the last year I’ve received emails from Banham rangeing from downright rude to threatening and this week I received a letter threatening to take me to court and saying that they won’t honour any contracts I’ve taken out with them. They decided to claim that my door had dropped, although the engineer gave no mention of this and said the problem was due to the weather. These threats were despite the fact that I referred this to Trading Standards and Citizens Advice and I advised Banham accordingly. Trading Standards allocated a case number and adviced me that Banham are in breach of contract and that their actions are unlawful and also in breach of The Consumer Rights Act 2015. They explained that because they fitted the locks to wooden doors then they should allow for natural movement, otherwise the locks wouldn’t be fit for purpose, especially as this happened 4 months after they were fitted for the second time. They further advised that this would mean that they were not fitted with ‘reasonable care and skill’. Furthermore, they gave me the impression that I wouldn’t be charged, didn’t give me a quote before the 5 minute job and then attempted to charge me. Banham didn’t address any of the facts I raised in my emails and decided to just keep repeating that the problem was because my door had dropped, which it clearly hadn’t.”

Helpful Report

Posted 6 years ago

“Still awaiting for part of the security door features after nearly three months , they’re avoid all calls & emails”

Helpful Report

Posted 6 years ago

“I had the pleasure of meeting with Mr. Kosi Kostov and he someone so helpful and professional. I wish him the best in everything he does. Taher”

Helpful Report

Posted 6 years ago

“THIS COMPANY IS A SCAM! It installs an alarm and if you cancel the contract, the alarm keeps going off randomly so you have to call them out to fix it. They charge you for that service and you have no other choice other than put up with the alarm going off randomly. WARNING, DO NOT USE.”

Helpful Report

Posted 6 years ago

“Dreadful company to deal with. I would suggest anyone changes their locks. I needed a new key and it took me 8 weeks and many silly discussions with Banham. In the end I changed my locks as I was so fed up with dealing with them.”

Helpful Report

Posted 6 years ago

“House alarm going off next to my house for 45 minutes. Called Banham kept me on hold for thirty minutes. Useless company and appalling customer service.”

Helpful Report

Posted 6 years ago

“The service was excellent. Keith dealt with a lengthy enquiry in his own time and then made up my locks and posted them exactly as promised. This is the second time in 12 months that Keith has proved himself to be somebody who prides himself on great service.”

Helpful Report

Posted 6 years ago

“locks, keyhole, letterbox and handles cost over 1300. we wanted to update on our existing setup, just an updated Banham. we requested two separate locks with separate keys=they gave us the same lock and key for bottom and top. originally we had a turn lock open on the inside for top lock, easy not to fiddle with keys when dog, children, house gets lots of traffic= they gave us a keyhole lock from the inside, so now anytime the doorbell rings, I need to run to my key cabinet to fiddle with the door, if i leave the key in the keyhole while i am indoors, then whoever comes home after we go to sleep cant come in. They insisted that my husband signed off on this. My husband is trusting man who spoke to the salesman/surveyor and explained what we wanted and trusted he would understand, when he first came I was there when he said we want the same thing but with Banham and a different color. Now we come to fit: 1) My door handle on the inside goes down but does not go back up. 2) The fitter scraped down so much of our wood door, where the key locks into the wall component, that you can FEEL THE AIR BLOW THROUGH. And see a bit of LIGHT come through, 3) The mailbox has about half an INCH (not centimeters!) INCH space open from the top and air blows through that besides that it looks unsightly. I am so displeased and here I am talking to about half a dozen people and spending hours trying to get this resolved. This is an exception to the rule that says you get what you pay for!”

Helpful Report

Posted 6 years ago

“They did not have my key registered despite having been to the shop before to have keys cut. They then only agreed to have my keys cut after talking to my husband on the phone and asking him for the postcode, even though I had my passport, gold Banham card and the orginal key and did not ask me for my postcode. Not good service!!!!”

Helpful Report

Posted 7 years ago

“I paid over £600 to get two locks fitted. Whilst they are expensive i assumed they would last ( i should have noticed the one year warranty). Just after one year they both failed meaning i could not leave my home until they were replaced, costing my another £400. i will not use their locks again for sure. Very expensive waste of money. i will also share this with social media to ensure people don't fall for this obvious scam (why would both locks fail at the same time one month post warranty)”

Helpful Report

Posted 7 years ago

“CCTV ( cost £1740 ), GRILLS FOR WINDOWS, SHUTTERS FOR DOORS REQUESTED but installed grill & anti bandit gate ( cost £5935 ), FOR TOTAL HIGH SECURITY TO STOP BEING COMPROMISED SPECIALLY FROM FRONT DOOR I was made to believe a tested secure equipment will be installed with a fair Banham serivce. What I received is as follow: CCTV : Req 2 cameras with recording to view 2 areas 8m X 5m - provided a monitor which I did not need now buttons do not work properly. Playback recording after 21 days stopped, date & time does not match. After complain it is trying to reboot which I have not activated or given permission to link. It is appears recording is being interfered but given no access for anyone. GRILLS FOR WINDOWS - four point locking system but are not flushed to my wall & open visible screws. Some I can put all my finger & thumb in the gap to pull the frame so one may not need hammer to remove. SHUTTERS FOR DOORS : advised by salesman to have grill at the back & front anti bandit gate ( cost £1485) without explaining locking system. Now I have single lock with gap going from top to bottom around 1 cm & gap above & bottom too. The lock bolt not flushed, fixed with 2 coloured strip has a visible hugs gap. Back door grill: charged for 2 door (cost £1280) but only fitted one & difficult in closing. Keys & locks: ordered 3 separate locks with 7 keys but fitted 2 lock given 2 keys which open all including gate. To buy further keys pay £15 each but after complaints now saying I was informed it will be changed so why nothing was done. Customer Service: only corporate answers without acknowledging their is fault or survey ordered to put it right. Would you recommend when I have not received proper customer service or installation & wondering which “ism” may apply, sexism, agaism, racism, classism or simply nickism” - so you decide.”

Helpful Report

Posted 7 years ago

“Worst possible experience! Purchased Locks in Feb, Had to pay twice due to Banham error. Still waiting for refund. SHOCKING SERVICE. Called & Emailed numerous times to be told its with accounts team and still we are owed money. Wasting time on chasing constantly!”

Helpful Report

Posted 7 years ago

“Worst alarm service ever. Alarm goes off randomly all the time which is exhausting and embarrassing. Have spent a fortune only to dread ever turning it on.”

Helpful Report

Posted 7 years ago

“Yet again,a no show service engineer,a precious day off totally wasted waiting in.phoned the said department to complain and was given excuse of a message was left on landline voicemail on said wasted day off,a little bit late dont you think,this company is fast at taking your money,really bad at doing what you paid them to do.”

Helpful Report

Posted 8 years ago

“Please don't use Banhams! They're not the reputable, established business you may think they are. They've damaged our property, made unsatisfactory proposals to rectify it, are rude, dishonest but question your integrity and the after care is awful. Please don't make the same mistake!”

Helpful Report

Posted 8 years ago

Banham is rated 1.5 based on 41 reviews