Banham Reviews

Name: Banham
Rating: 1.52

1.5 Rating 42 Reviews

12 %

of reviewers recommend Banham

Company Reviews

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Metrics

1.5

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

020 7622 5151

Email:

marketingteam@banham.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Banham Marylebone Centre Door Knob - Satin Brass and the Marylebone Doctors Door Knocker - Satin Brass. I was initially delighted with my Banham door furniture but within 12 months they had become very tarnished. I thought they would simply clean up with Brasso or something similar and so I wasn't overly concerned. Being cautious I contacted the customer services team for advice and was told I could only use soapy water. When I explained that wasn't working they offered to replace my damaged items which was great but because by this point I had gone over the 2 year warranty period they later withdrew that offer. Clearly expensive door furniture like this is supposed to last more than 2 years. I'm only kicking myself that I didn't notify them before that period as my items aged really quickly (well within 12 months) and now look unsightly. I would be happy to upload photos if given the opportunity so other users can bear that in mind when considering whether to purchase.”

Helpful Report

Posted 1 month ago

“Had a 50/50 experience with this firm. As part of my house refurbishment we chose to install Banham door furniture & fittings, to enhance our front entrance door. We chose them, based on their reputation for quality, but this was before I had read any reviews about their (lack of) service. All the fixtures and fittings were only viewable online and even when their sales rep came in person to discuss the works, in hindsight, one downside was that no samples were ever available to physically see prior to installation. We placed an order, had all the items fitted, but then noticed that one fixture appeared oversized and out of proportion with the door. I called the rep back the same day to ask about changing this one item and gave my reasons. Didn’t get any definite answer to my query. Then got the final invoice, which I stupidly paid for without getting my query resolved. It’s now been over two months and still nobody has had the professional courtesy to address my query. The lesson learned is Banham market themselves as providing a good product, which to be fair I think it is, but their aftersales service, in my experience is abysmal! And they charge a hell of a premium for it! The business attitude they seem to have is, once they have got your money don’t expect much from them after that. So, if you’re considering buying products or services from them, make sure your 100% happy with everything, before paying the final invoice. Considering the significant amount of money they charge for their products and installation, I am extremely disappointed at their after sales. They have shown a complete disdain for customers. So don’t rush to pay them, as you wont hear from them after you have paid them!! Be very wary, check you like what you have and it all works, before paying them. To date, I still haven’t had a response from Banham, regarding my query! So good luck!!”

Helpful Report

Posted 2 years ago

“They did not have my key registered despite having been to the shop before to have keys cut. They then only agreed to have my keys cut after talking to my husband on the phone and asking him for the postcode, even though I had my passport, gold Banham card and the orginal key and did not ask me for my postcode. Not good service!!!!”

Helpful Report

Posted 7 years ago

Banham is rated 1.5 based on 42 reviews