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Bathrooms of Distinction Reviews

4.0 Rating 217 Reviews

76 %

of reviewers recommend Bathrooms of Distinction

Company Reviews

Product Reviews

4.0

Based on 217 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 058 0978

Email:

customerservice@bathroomsofdistinction.co.uk

Location:

Unit 2a Union Works Bridge Street Morley Leeds
Leeds
LS27 0ER

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Bathrooms of Distinction 5 star review on 7th February 2022

Bathrooms of Distinction 5 star review on 9th April 2020

Bathrooms of Distinction 5 star review on 22nd November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish it was a pleasure dealing with this company. Tara did her best to accommodate my requests for help pre-sales. Liam accommodated a speedy delivery for us as he was in the area and the goods were in stock. On delivery it was a bit day, Liam and Brett were so helpful, managing a smooth delivery during these difficult social distancing times. Hope you enjoyed the cool drinks and choccy biscuits. The product looks amazing, can't wait to see the transformation. Excellent company who seem to really value their customers. Highly recommended. Thanks Heather & Phil.”

Posted 3 years ago

Hello Heather & Phil, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. Cool drinks and chocolate is always appreciated. We hope to see you again if you ever need us.

Posted 3 years ago

“Very prompt service. Good quality product at the right price.”

Posted 8 years ago

“Somethings gone very wrong with this company. Promises of delivery came to nothing. Was told a refund would be issued within 10 working days. 10 days? A competitor refunded me within 2 days when they couldn’t supply an order. Bods have had my money now for 6 weeks and still no refund.”

Posted 1 year ago

“Ordered a Bathtub and panel on the 12th April (my project was delayed) so i called B.O.D to delay the delivery for a week. Its the 16th May now and i still haven't received my bathtub despite calling customer service 2-3 a day for the past couple of week. Every called ended with 'We need to call supplier (eastbrook) and get back to you' (must have heard that 15 + times thus far) suffice it to say no one gets back to me so I am having continue to call to get updates. I even ended up calling Eastbrook myself but because i didn't buy the tub directly from them they could not help me. My building has been waiting a week now to install the tub and has to move on to another job if this is not delivered tomorrow i will be stuck with out a bathtub until i can get someone in to install it. This has turned into a bit of nightmare!”

Posted 1 year ago

Thank you Ashalen for your review. Reviews whether positive or negative are incredibly important and help us address issues. Reviews such as yours and others recently have highlighted that our communication over the past 2-3 months has fallen well short of our standards in some of our customer's experiences. Where we use these reviews for opportunities to learn and improve we do feel that it is fair that all of the details are correct within the review. Originally the contact details you provided were incorrect, and the delayed delivery was requested for the week commencing the 9th May. On Thursday the 12th May the situation regarding the incorrect contact details was resolved when you queried why the delivery hadn't been made but unfortunately a delivery that week (Friday 13th) or Monday (16th May) the following week wasn't available. I understand you became frustrated after calling several times on Monday 16th May, we were trying to explain that the delivery people would call you between 3:30 - 4:30pm to arrange the delivery for Tuesday 17th. We didn't have any further information we could give you on each occasion you called us. We have and will continue to work hard to improve our communication as this has been highlighted several times as an issue over the last 2-3 months. Previously our customer service has been praised in reviews which is rare as people generally are 5x less likely to leave a positive review than a negative review, less so as we don't actively request reviews. We do ask that customers provide us with the correct contact details as deliveries need to be arranged and the correct contact information is crucial. I am glad that we were able to resolve the issue with a successful delivery taking place on Tuesday 17th May.

Posted 1 year ago

“I recently contacted BOD for a bath screen as it was required urgently. I have to say Hannah and Catherine were so helpful. Their telephone manner was excellent. Between them they got the screen to me on time and at a very competitive price. I can thoroughly recommend this company and excellent sales staff. Thankyou.”

Posted 2 years ago

“From start to finish a great company. No frills but they say what you should know and what you want to know. I collected my item from their premises, staff very polite and professional and the best bit - knocked spots off anyone for price, do not expect a fancy swanky showroom but do expect great service, product and price.”

Posted 3 years ago

Hello Timothy, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“I had been looking for new furniture for our en-suite bathroom for quite a while & I particularly wanted a vanity unit with a large ceramic basin. Many of the bathrooom places I visited had one or two things I liked but I was hoping to get everything from one place. I visited BOD one afternoon by chance & was able to find everything I wanted. With some advice from a Andy, I ordered everything (apart from tiles) for my ensuite. I wanted to change a couple of things & it wasn't an issue at all. Great choice & just as important, good customer service. My new ensuite is now fitted & it looks great.”

Posted 5 years ago

Many thanks for your kind words. We care about what we do and to have an honest reviews from real customers is worth so much as it lets people know that there are still companies like ours out there that do really care about them. Thank you. Andrew

Posted 5 years ago

“We needed Aqua step flooring in a hurry. Not only were BOD competitively priced, they went out of their way to find what we wanted and make it available. They were knowledgeable too and gave advice about the product which we are very pleased with. Thank you, BOD.”

Posted 6 years ago

“Good service from very helpful staff. The item I ordered was on back order and someone called me straight away to offer an alternative at no extra cost.”

Posted 7 years ago

“Fab so far - great price, fast delivery and when I had some follow up questions they were 1st class helpful. No question I would recommend”

Posted 8 years ago

“Good quality product, excellent delivery - ordered on Friday and delivered Monday.”

Posted 8 years ago

“very pleased with the service asked questions before buying which they answered promptly and kept us updated with the delivery.”

Posted 8 years ago

“fantastic quality, and ordered and arrived within 10 days , very pleased with service, definitely use them again.”

Posted 8 years ago

“The ordering process was simple and easy to follow. Ordered at the weekend and received on Wednesday - delighted.”

Posted 8 years ago

“GREAT TO DEAL WITH GREAT SERVICE”

Posted 8 years ago

“very easy transaction. Shower panel was delivered safely and on time.”

Posted 8 years ago

“Excellent service and fast delivery. Would definitely recommend!”

Posted 8 years ago

Bathrooms of Distinction is rated 4.0 based on 217 reviews