“Here is what they did wrong:
1. Sent the wrong items, even though I specifically asked, to make sure, that they would be the correct items, and they assured me that they would be.
2. Said that when I returned the items I would only be refunded for the items, not the delivery costs, so I had to inform them of the law, that if I returned the full order, they had to refund delivery costs.
3. Expected me to pay for the return, and I had to inform them that they were liable for the return costs.
4. Tried to fob me off with some nonsense about 'compensation' for return costs being up to 10 Euros, and I had to explain, again, that, by law, they need to pay all of the return costs as they sent the wrong item.
5. Forced me to research and organise return costs, and pay for them, before they refunded them.
6. Rather than just refund the original costs, which would have meant the money went back to the card attached to my Paypal account, you know, how refunds normally work, they added the refund to my Paypal account. By moving the refund and the refund for the postage into my Paypal account I incurred a fee from Paypal.
So, after dealing with this company company, I've had to send about 20 messages, been sent the wrong item, had to organise my own return, had to argue with them about costs and the law, and they have not offered any sort of sincere understanding or apology, and I have spent time and energy I don't have, and am now out of pocket!”
“I ordered rechargeable batteries on 5/29/2024 for my Siemen's hearing aids that were received by myself in USA in late June. Normally rechargeable batteries last in excess of a year...the ones received from Battery Upgrade lasted 2 months. A”
“RETURNS - You have to email them first to get approved for the return address. Which I did x3 times in last 7 days. No reply since than.
Never reply to their email (info at batteryupgrade.com or co.uk) emailed x3 times for the return details - no reply.
orderid 2101045X
Avoid this firm at all costs.”
“Customers from Ireland - BEWARE!
I ordered a battery for Garmin Fenix 5 smartwatch.
The package arrived from the Netherlands to Ireland in approximately 2 weeks.
When I opened the package, I saw that one of the cables coming from the battery was broken.
Testing with a multimeter confirmed the fact that there is no voltage in the battery due to a damaged cable.
I contacted batteryupgrade.ie technical support who offered a replacement / refund, but only on condition that I send the battery back at my expense first.
Well, if the battery is defective, why should I pay for the return shipping (even if I get a refund later)?
Battery shipping internationally by An Post Ireland is prohibited, and shipping by a courier costs more than ordering a new battery, so I am stuck and any attempt to get the shipping label from batteryupgrade or just simply receive a refund meets with an evasive response from the company. I have asked for a refund three times and each time I received a reply saying "I am unable to answer your email and therefore I have forwarded your email to my colleague. My colleague is more capable regarding this matter and we will provide an answer to your case within a few working days. "
I've been trying to get a refund for weeks, to no avail!”
“Package never arrived and support virtually nonexistent. Money is not being refunded while receiving bot-like non-contextual answers from an (automated?) support. Absolute ripoff, avoid at all cost!”
