“Customers from Ireland - BEWARE!
I ordered a battery for Garmin Fenix 5 smartwatch.
The package arrived from the Netherlands to Ireland in approximately 2 weeks.
When I opened the package, I saw that one of the cables coming from the battery was broken.
Testing with a multimeter confirmed the fact that there is no voltage in the battery due to a damaged cable.
I contacted batteryupgrade.ie technical support who offered a replacement / refund, but only on condition that I send the battery back at my expense first.
Well, if the battery is defective, why should I pay for the return shipping (even if I get a refund later)?
Battery shipping internationally by An Post Ireland is prohibited, and shipping by a courier costs more than ordering a new battery, so I am stuck and any attempt to get the shipping label from batteryupgrade or just simply receive a refund meets with an evasive response from the company. I have asked for a refund three times and each time I received a reply saying "I am unable to answer your email and therefore I have forwarded your email to my colleague. My colleague is more capable regarding this matter and we will provide an answer to your case within a few working days. "
I've been trying to get a refund for weeks, to no avail!”
“Package never arrived and support virtually nonexistent. Money is not being refunded while receiving bot-like non-contextual answers from an (automated?) support. Absolute ripoff, avoid at all cost!”
