“I greatly appreciate the prices and offers you have and what that affords for my small business.
I’ve ordered several times and haven’t had issues once I became familiar with your timeframe and processes.
One piece of feedback I will employ is the system in place and how quickly the responses are for issues with orders.
I had several batteries that were not shipped but were order with my most recent order. This was due to the item not being in stock, which I understand. I find it frustrating to have ordered these for myself or a customer in a timeframe I planned around your system only to have the order shipped incomplete without notice. It’s frustrating to not be able to talk to a person directly and have to wait for someone to email me in regards to a mistake made on your companies part, often times a full day or two before even acknowledging the initial contact.
I do appreciate taking care to fix the mistake, I hope it’s alleviated quickly and you can apply my experience to help myself and other customers in the future.
Thanks for the service you offer and I look forward to doing business in the future.”
