Bax Music Reviews

“ Replied to customer services email to ask for an immediate refund. ”

“ I have paid for and expect to receive the item I ordered or, receive a full refund. ”

“ So, I replied explaining that I was under a time constraint to get the keyboard they couldn't supply, and asking them to cancel that part of the order and to process a refund as soon as possible, in order that I would have sufficient funds on my card to be able to buy one elsewhere. ”

“ If I could give zero stars I would. Never received my order from 29 days ago. Extremely poor customer service. I want a refund immediately ”

“ Scam website. Paid extra for Saturday delivery. No notification of dispatch. No tracking reference . When calling through the representative hung up on me. When calling through a second time the representative hung up on me. Ignored emails. No refund. Reported to trading standards. ”

“ Save your hope, time and money! Been let down twice: 1 - Been waiting for a USB for THE WHOLE SUMMER OF "24 for 12/13 weeks and been postponed from one week to another to end-up asking for refund 2 - They've managed to ruin my Black Friday hope, to realise within days that there is no item and indeed a deal seemed to good to be true for a standalone unit; and again, end-up asking for refund. ”

“ Truly awful! Ordered new guitar and was offered date 5 December as in stock. Nothing arrived, no phone call. Chased on 6 December to be told it had not been collected and they had no idea of when it would be collected...excuse 'we have sold too much and can't meet delivery dates'. Read the reviews. Poor service. I wish I had done more research before ordering. I will now get my credit card company to refund. ”

“ Still waiting on refund after two items in my bundle weren't delivered. Customer services doesn't follow up and effective doesn't seem to want to action anything despite sending pictures that match couriers of only 1 box (pedals) not a digital piano and stand. Really poor service. ”

“ When you ring up it's like talking to a robot. Very insensitive and unprofessional. They made it nearly impossible to get a refund. I ended up feeling that l had beg for a refund. They didn't care that l was getting very upset and angry. 😠🤨😠 ”

“ Bax Music admitted this was their fault (after many e-mails back and forth), and that I could return the item for free and receive a refund. ”