“I couldn't reply to the owner reviews. I rated the review 5 stars in the past because the services I received was outstanding. You used to have garages in every area where we did not have to travel to you. It is only one time you collected my daughter's car and you didn't do anything when I said the clutch was dodgy. And the oil leak was due to the clutch. Luckily we can afford to pay for the repair and I will never recommend anyone whether nearby or far from you to buy your cars. My friend's car is separate as she has bought it and I have nothing to do with it. Do not lie and say that you have collected my car twice. This is a big lie. For booking the service at your garage NEVER. Because your mechanic hasn't got any experience. Had he known his job properly he would have noticed the clutch when I sent the car to you previously. Even I could notice it although I am not a mechanic that's why I sent it to you. AND BEFORE YOU SELL CARS TO ANYONE YOU SHOULD MAKE SURE THAT YOU CHECKED EVERYTHING BEFORE YOU DELIVER. And I am sure a full health check wasn't carried out. I am having to change the exhaust now. This is ridiculous because under the warranty I am still having to pay to fix the car. You deserve to have only 1 star.”
“Please take notice of the warnings on this page and also search for Bletchley Car Supermarket (their previous name) reviews. I wish I had! 7 months in and the faults I report with the car on the day of delivery have still not been fixed and they are trying everything to wriggle out of doing it.”
“Great experience from start to finish with BCS. I was made aware they are only operating Click and collect in the current climate, I was sent in depth videos of the car along with pictures. I was very sceptical but BCS delivered, the BMW is exactly as described in good condition. I Will definitely be going back for my next and recommending to all my friends and family. Thank you BCS!”
“A great experience all round. Charlie was professional, polite and helped me get the finance and found the car for me when no one else was able to help.
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“I wish I could leave a negative rating!!! Avoid this Company AT ALL COSTS!!
I have spent a stressful month trying to get my Son's money back from these cowboys. He bought a used car, assured by the Salesman it had been checked by the service dept and was perfectly road worthy. They took his hard earned cash and within 3 days it had major faults including a massive oil leak. We took it back and the guy I handed the key back to said he was one of the finance team but in his opinion, it had never been checked. Great!! With the salemans lies ringing in my ears, I stated we just wanted a refund and would not have the car back.
We have had to ring many, many times, been told lie after lie, been put through to probably every employee to ask for our refund. They tried to tell me my Husband had agreed to have the car back and when I said that wouldn't be true they tried to say my Son had agreed to it! TOTAL LIARS!
They stated the Director could only issue refunds and he was out of the country (despite personally signing for my 2 recorded delivery complaint letters)......
They have no morals, no empathy towards people's personal circumstances, my Son has lost work because he's had no car, we've all been under massive stress because they refused to refund the money for a car that was not fit to be sold in the first place.
We had to go through the AA to act as a mediator to eventually get the money refunded. These wasters should never have an AA award on their wall. They are an absolute joke and should not be allowed to sell cars!
AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!”
“Caution do not trust bcs with your purchase go elsewhere please !!!
There just wide boys & con men through & through .., the Managing Director Ian is a total lier and waste of time ! He never gets back to you or remembers a conversation you have had with him ! His job if your ever lucky enough to actually speak with him, is to tell you what you want to hear then deny all conversations !
The service Manager Tom would better qualify for selling time shares ! As he is incapable of fixing or finding fault with a vehicle ! Also tell lies ... ie no one has told him etc when you’ve have an email six weeks prior stating he’s in the loop !
They will promise you the earth but that’s where it ends ...
You never get an answer or a returned phone call .... if you do manage to get a call back or a promise of repair ...
that person will not be there the following week then your back to square one...they are happy to leave you with no car for eight weeks then still not collect it for repair as promised , when you challenge this they ask you to pay £200 upfront for them to have a look at there problem that they sold you ....
They will treat you like you owe them ! And talk to you like a total bully sows you may go away & never call again !
They sell mostly unfit for purpose cars so unlike me please have these checked yourself by an independent because once you leave your on your own ! FACT
All the hassle & costs will be down to you !
I have taken court action against BCS car credit as I’ve been left with a car that has never been fit for purpose, or has it ever driven safely !
Please guys don’t ignore these reviews I can’t express enough how bad this company is !
It will cost you lots of time, hassle, stress & money because frankly BCS just don’t care about customers or people at all ...
Like I said I can not stress enough how bad this company really is !”
“I always have a fantastic experience dealing with BCS. Everyone who works there is super friendly and always ready to help in any situation. I can be a difficult customer to deal with admittedly, but they never make me feel like i am asking too much and they’re always very transparent which I feel is really important when purchasing a car on finance. I am over the moon with my car, i’ve had no faults at all and even after purchasing my new car they dropped me a few messages just to make sure I am happy and offering help and advice in all areas I needed. As well as great customer service they also offer a warranty (as well as more warranty schemes available) and 12 months AA breakdown cover, alongside 12 months MOT which gave me a great peace of mind. A great team, a great service. 10/10 recommend.”
“The worse place I have ever been to and met with! They took the car off of me for 2 months saying their repairing it but nothing has been done on the car and the car still has red dashboard light on! They waisted my time and they left me with a scrap car. Unbelieveble how much they dont care about the customer. When I asked for a report about what happenned with the car they dont give anything and they are not helpful at all. The lady Kelly who works in the workshop has no brain at all! I wouldn’t go to this place again I DO NOT RECOMMEND FOR NO ONE! The car came back with more scratches than it had, oily hand patches inside the interior which can be done only at a valeting place. Madness how careless they are and they don’t help at all.”
“Avoid like a dissease!!!!!!!!!
I have taken a car from them on finance. They found an offer for me with a finance company which I have accepted. I still had 2 months left on my old finance with different company.
I have part exchanged my old car with BCS Car Credit and they said that they will settle the remaining ballance with previous finance company on my behalf.
Guess what?
They never did. It has been nearly 2 months now since I have accepted the deal with BCS and still no payment sent by them to previous finance.
I have contacted them multiple times to hear that they did pay. I have all documents from them and messages sent and received that they claim it has been paid. They are a total bunch of liers and their customer service stinks for a mile.
I have contacted the Financial Ombudsman and awaiting their response. Also previous finance company received all corespondence between me and BCS Car Credit and they will be taking action against them.
If needs be I will take this matter to court.
Dear Readers, if you think about getting yourself a car, do NOT use BCS Car Credit in Bletchley as they are total and utter liers!!!”
“I think it is the rong place to buy a car from I sent my car to them to have some paint work done I had a phone call to say my car was ready to be picked up all paint work done gets there nothing had bin done the service manager waste of time thanks alot Tom for exerlent customer service no not reely get btr service off a McDonald's cashier I wudnt recommend eny body to to BCS problem s since day one I live 100 miles away from them so. You can imagine how I feel waste of time guys”
