Beauty Base Reviews

4.70 Rating 6,426 Reviews
A-
Happiness Grade
Read Beauty Base Reviews
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Phone:

0208 963 5940

Email:

salman@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal

Beauty Base have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

98.67%
Industry Average
Excellent service, price and delivery speed !
- Anonymous
Excellent products and prices. Delivered promptly
- Anonymous
The perfume I bought smells nice and is an affordable price and delivery very fast I love it
- Edwin Baldajos
A

Delivery - Fast

96.94%
Industry Average
Excellent service, price and delivery speed !
- Anonymous
affordable products and very quick delivery
- gurpreet
Quick prompt delivery. Very happy
- Michelle Hutton
E

Refunds - Difficult

35.71%
Industry Average
Absolutely shocking customer service! I order a men’s aftershave as a present for my kids dad for Father’s Day. The wrong item was sent Although all product numbers were per the website. Told me to send back with a returns label sent via email. I don’t have a printer so they sent one via post which arrived 2 days later then promised. I then will not receive the actual item I ordered in time and when I mentioned I wanted a refund all communicated stopped! Will never order again and will definitely all friends and family to stay clear!
- Cherri Anne Cheesman
I requested a refund through paypal and sent a bank transfer to my neice as waiting 15 days for an email voucher is not acceptable.
- Anonymous
When I ordered I received a email saying item was oversold and i would get a refund immediately. 2 weeks later item turned up very confusing needs to be sorted out.very pleased with item price
- Jason Powell
97.87%
Industry Average
Excellent service, price and delivery speed !
- Anonymous
Great service.
- Anonymous
I found that I had inadvertently used the services of a swedish? Bank to pay when all that I wanted to do was order a product and pay for it at the same time.
- Christine Ferris