Thanks so much for your valuable feedback and giving us a chance to resolve things for you. Our team have reached out personally to let you know the issue is resolved and we've put measures in place to make sure this doesn't happen in future.
Thanks,
Team Beauty Tribe
Hey Naima, thanks for your feedback - someone from the team will reach out to you personally to get some more details and help resolve this for you! We appreciate you being part of The Tribe :-)