Bed SOS Reviews

Name: Bed SOS
Rating: 2.67

2.7 Rating 24 Reviews

42 %

of reviewers recommend Bed SOS

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Phone:

0844 357 0428

Location:

51 Coniscliffe Road, Darlington United Kingdom
DL3 7EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order or buy anything from these people. Ordered a bed for next day delivery - still waiting 4 days later. They won’t answer the phone to us, they just keep sending emails saying it is being delivered in the afternoon. Every day they’ve told us the same thing. Can’t even speak to them to cancel or get a refund. Been on hold on and off since 9.30am this morning and they won’t answer the phone. What on earth are we supposed to do?? They have no idea the distress and anxiety they are causing. My husband has taken 2 days off work waiting for this delivery. I have even gone so far as reporting them to the police as I believe they have stolen our money and won’t be sending any goods. I have also reported them to Trading Standards”

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Posted 1 year ago

“Metal bed headboard ordered and delivered as scheduled. Item was packaged carefully so no damage. Good quality and amazing price.”

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Posted 2 years ago

“Bed delivered with no mattress, customer service won’t answer phone , won’t answer email , won’t answer messanger , shocking customer service”

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Posted 3 years ago

“My boyfriend has a broken knee and so he got his carpenter mate to build the bed it’s looked really good and we was happy until my boyfriend later laid on the bed. Bam went straight through it, so we contact bed sos and the just say they’ve contacted suppliers, 5 days later still waiting and my boyfriend has got worse since! May aswell sleep on floor 👍 what a joke!”

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Posted 3 years ago

“Fast next day delivery. Bed was cheap but quality good bought for a Tennant.”

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Posted 4 years ago

“great service, love my new bed”

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Posted 4 years ago

“Not sure what the other reviews are talking about had excellent experience very quick delivery and cheap!”

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Posted 4 years ago

“ALL THIS COMPANY DOSE IS LIE to you ordered a bed they said it’s free next day delivery was a bit sceptical of this but went ahead then I received an email later that day saying my item was dispatched and will be delivered tomorrow this was in big capital letters The next day arrives and by 11am I had no email or txt alerting me about any delivery which in this day and age is strange as all company’s do this now weather it’s and email or txt message nothing I no what this means it’s means lies lies and more lies So i contacted bedsos support spoke with Eleanor who advise it was dispatched with dx freight ( worst delivery company ever ) still did not give me a tracking number the next email from Eleanor was that she had spoke to dx fright and they have advised her it’s out for delivery today between 4-6 Providing none of theses happen roadworks/ mechanical faults/ traffic accidents, etc could impact on your delivery without prior warning So in other words it’s not getting delivered today and one of the above is going to be used as an excuse as to why AND GUESS WHAT IT NEVER TURNED UP I WAS RIGHT ALL ALONG IT WAS NEVER GOING TO BE DELIVERED TO IN THE FIRST PLACE BEDSOS HAS LIED THOUGH THERE TEETH ALL DAY AND NOW FOR THE REPLAY BLAMING THE DELIVERY COMPANY OR THE SUPPLIER NEVER TRUST THIS COMPANY Update on the 1.6.2020 I finally managed to get the tracking number from Danny yes Danny the one who replies back to people on here we’ll he and his staff have been lien to you and me all along they do have tracking numbers and will not provide them as they do not offer next day delivery and don’t want you to see this via the tracking Eleanor completely lied to me about delivery telling me it was out for delivery on Friday 29th between 4-6 after contacting dx we’ll after Reviewing the tracking Number it was still in Nottingham and not Durham In fact It did not arrived in Durham until Sunday the 30th DO NOT TRUST THIS COMPANY DANNY ELEANOR OR ANY OF THEM THEY DO HAVE TRACKING NUMBERS BUT WILL NOT HAND THEM OVER TO YOU”

Helpful Report

Posted 4 years ago

“I can't believe this company is allowed to trade. The worst customer service I have ever experienced in my life, with examples of failed call backs, lack of caring and are seen happily to do online business but show no accountability in whether or not you receive your order. They continuously blame the courier they use and that the current National pandemic as an excuse to hide behind their repeated failings. I ordered a bed almost 3 weeks ago on the online platform and I was inform it would be delivered within 5 days (brilliant I thought). Friday comes and goes and nothing. Have to wait until the Monday to call the number on their website. Call then on the Monday to be told there was an issue with the courier's (understandable) given the current climate. I was patient and understood and the said they would call the courier and call me straight back with an update, no call happened that day. I called again the next day, totally understanding again that they could be short staffed, working from home and under pressure to get through calls. But again, I was met with they would call the courier and see where it is. No call back happened and I was beginning to think this was more a lack of caring and accountability. I had to call again the next day to be informed the order was coming that night between 1500-1700. This sounded more promising. Again, no delivery so I called the next day and they said the delivery drivers had an issue so it would be with me that night between 1600-1800. Nothing! I began to honestly think this was some type of fraud until later in that week (nearly 2 weeks from order) the bed got delivered. I thought this was the end of the issue, but no, they had only delivered half a bed. I mean how is that even possible??? After speaking to the courier they said they can only deliver what is at the depot, meaning blaming the courier was their easy way out of owning up to poor distribution practices at this business. I called the office again and explained only half a bed was at my property and when would the rest arrive. Again I was met with "let me call the Courier's and see what happened, then I'll call you back within the hour" guess what? That's right no call back. And yes I did ask to stay on hold while they done this, but they said as they're working from home this wasn't possible as they had no 2nd line. I had to accept and trust a company that can sell something and accept money for a product would certainly show good practice and faith in seeing a sale through to completion. This more or less repeated until I sent numerous email to the company with no response (even though you need to email them to arrange a refund and to return goods) and still had no response. I've been left no choice but to speak to Trading Standards as they've failed to deliver a product they not only advertise, but have taken money from a paying customer. Given the current climate, my partner is classed as vulnerable, and also pregnant and we need to sleep in separate rooms, so new bed was essential. We've been really let down by this company and their lack of caring. If they cannot follow through on delivery as I'm sure many business have faced challenges during the country pandemic, then they really need to consider if they are operating within the limits of good business here, to which I would say, no they're not. I would recommend anyone to stay away from this and to hopefully avoid the experience I've had as given the personal circumstances at my home, it has left us in a predicament, both financially and for my partner's health. Trading Standards and Citzens advice have reiterated that it is their duty to chase the courier they choose to use to deliver their goods and not give the cold shoulder to paying customers. If they can't operate to withing the expectations of Trading Standards and the Consumer Rights act (which is still law given the pandemic) then they shouldn't be operating if they're affected that much. My next step is to continue in my case with Trading Standards and look for a refund and the company to come and pick up their incomplete goods they have sold me. Shocking display of customer service, but more disappointed in the lack of care and accountability.”

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Posted 4 years ago

“My advise would be not to order from this company, if you hope to receive your order at least near to your the expected delivery date. The bed we ordered was clearly advertised as available for next day delivery, as you do, we took that with caution and ordered with four working days notice to the date required. We received an order confirmation, advising our delivery would be made in two days, then nothing. Until we called today (the expected delivery date) to be advised that the bed was not in stock and would not be delivered for a further two weeks. No offer of compensation, just an offer of refund for the order, four days after the order was made. My review out of 5. Prices: 4 Logistics: 0 Customer service: 0 Product quality: NA - Did not receive the product Overview: You get what you pay for”

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Posted 4 years ago

“Terrible. Waited in all day for a bed that did not arrive. They claim tgey treid to deliver they day after but no proof provided. Rearranged another day. Did not show up. Claimed the attempted delivery but again no proof and was in all day. I cancelled the order. They then delivered the bed but left it outside on the street all day. They will not refund the bed until it is returned even though I did not sign for it and do not want it. The delivery company are terrible, rude and dismissive. They are black listing me from future deliverys because I laughed at their excuses and called them shameless. Glad as I would never want anything to delivered by them again. Avoid, avoid, avoid.”

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Posted 6 years ago

“excellent, fast delivery spot on no issue.”

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Posted 6 years ago

“The customer service is really horrible and it's actually next next day delivery, not next day. Basically, the bed frame and the mattress didn't come at the same day even they were in the option for next day delivery, and also the customer service is so rude. I and my boyfriend were so excited to sleep on a new bed because we just moved in the new flat on that day, but unfortunately we ended up with sleeping on the floor at that night... the bed frame came at 11am next day without notice. But the quality of the bed frame and the mattress is nice and comfort.”

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Posted 6 years ago

“Ordered a mattress and bed for next day delivery. The mattress came but not the bed. The next day, two out of three packages for the bed were delivered, without warning. I made the driver aware who responded “I have two, call them”. I called twice during the day to confirm delivery and was told the missing package would arrive by 6pm - it didn’t. No customer service on weekend and no contact/tracking with the courier means I don’t have a bed that I’ve paid for and have no idea when it will turn up. Buyer beware, order elsewhere.”

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Posted 6 years ago

“Absolute scam Absolute scam. Basically they never fulfilled the next day delivery option. The bed arrived a day late when I was at work, which I knew nothing about. I asked for a refund and was told I would have to pay £40 for refusing delivery!!”

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Posted 6 years ago

“Next day delivery astonished!”

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Posted 7 years ago

“The bed is okay. A little lower quality then I thought it would be. The delivery company left it at my door step and I had to bring it in to my ground floor flat. I used a cash back company (quidco) as bed sos it's listed there. Bed sos has denied my claim in days. So basically a scam as they have no intention of paying the cash back”

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Posted 7 years ago

“new bed arrived no problems very speedy delivery!”

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Posted 7 years ago

“Had ordered a bed for delivery yesterday, took the day off work to wait in for the delivery. No sign so called at 4.30pm yesterday to be reassured that it will arrive before 6pm! Still no bed! No communication to let me know where it is or when it will be delivered! Absolutely terrible customer service.”

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Posted 7 years ago

“Terrible customer service. They do not inform you of a clear delivery time, and will not even pass the details of the courier service to customers. I took a day off work anticipating the delivery of my bed which I was 'assured' would arrive between 9am and 6pm. Nothing! If your time is valuable, I would avoid this company as this is not an isolated incident.”

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Posted 7 years ago

Bed SOS is rated 2.7 based on 24 reviews