Bed SOS Reviews

Name: Bed SOS
Rating: 2.67

2.7 Rating 24 Reviews

42 %

of reviewers recommend Bed SOS

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Phone:

0844 357 0428

Location:

51 Coniscliffe Road, Darlington United Kingdom
DL3 7EN

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My boyfriend has a broken knee and so he got his carpenter mate to build the bed it’s looked really good and we was happy until my boyfriend later laid on the bed. Bam went straight through it, so we contact bed sos and the just say they’ve contacted suppliers, 5 days later still waiting and my boyfriend has got worse since! May aswell sleep on floor 👍 what a joke!”

Helpful Report

Posted 3 years ago

“I can't believe this company is allowed to trade. The worst customer service I have ever experienced in my life, with examples of failed call backs, lack of caring and are seen happily to do online business but show no accountability in whether or not you receive your order. They continuously blame the courier they use and that the current National pandemic as an excuse to hide behind their repeated failings. I ordered a bed almost 3 weeks ago on the online platform and I was inform it would be delivered within 5 days (brilliant I thought). Friday comes and goes and nothing. Have to wait until the Monday to call the number on their website. Call then on the Monday to be told there was an issue with the courier's (understandable) given the current climate. I was patient and understood and the said they would call the courier and call me straight back with an update, no call happened that day. I called again the next day, totally understanding again that they could be short staffed, working from home and under pressure to get through calls. But again, I was met with they would call the courier and see where it is. No call back happened and I was beginning to think this was more a lack of caring and accountability. I had to call again the next day to be informed the order was coming that night between 1500-1700. This sounded more promising. Again, no delivery so I called the next day and they said the delivery drivers had an issue so it would be with me that night between 1600-1800. Nothing! I began to honestly think this was some type of fraud until later in that week (nearly 2 weeks from order) the bed got delivered. I thought this was the end of the issue, but no, they had only delivered half a bed. I mean how is that even possible??? After speaking to the courier they said they can only deliver what is at the depot, meaning blaming the courier was their easy way out of owning up to poor distribution practices at this business. I called the office again and explained only half a bed was at my property and when would the rest arrive. Again I was met with "let me call the Courier's and see what happened, then I'll call you back within the hour" guess what? That's right no call back. And yes I did ask to stay on hold while they done this, but they said as they're working from home this wasn't possible as they had no 2nd line. I had to accept and trust a company that can sell something and accept money for a product would certainly show good practice and faith in seeing a sale through to completion. This more or less repeated until I sent numerous email to the company with no response (even though you need to email them to arrange a refund and to return goods) and still had no response. I've been left no choice but to speak to Trading Standards as they've failed to deliver a product they not only advertise, but have taken money from a paying customer. Given the current climate, my partner is classed as vulnerable, and also pregnant and we need to sleep in separate rooms, so new bed was essential. We've been really let down by this company and their lack of caring. If they cannot follow through on delivery as I'm sure many business have faced challenges during the country pandemic, then they really need to consider if they are operating within the limits of good business here, to which I would say, no they're not. I would recommend anyone to stay away from this and to hopefully avoid the experience I've had as given the personal circumstances at my home, it has left us in a predicament, both financially and for my partner's health. Trading Standards and Citzens advice have reiterated that it is their duty to chase the courier they choose to use to deliver their goods and not give the cold shoulder to paying customers. If they can't operate to withing the expectations of Trading Standards and the Consumer Rights act (which is still law given the pandemic) then they shouldn't be operating if they're affected that much. My next step is to continue in my case with Trading Standards and look for a refund and the company to come and pick up their incomplete goods they have sold me. Shocking display of customer service, but more disappointed in the lack of care and accountability.”

Helpful Report

Posted 3 years ago

“My advise would be not to order from this company, if you hope to receive your order at least near to your the expected delivery date. The bed we ordered was clearly advertised as available for next day delivery, as you do, we took that with caution and ordered with four working days notice to the date required. We received an order confirmation, advising our delivery would be made in two days, then nothing. Until we called today (the expected delivery date) to be advised that the bed was not in stock and would not be delivered for a further two weeks. No offer of compensation, just an offer of refund for the order, four days after the order was made. My review out of 5. Prices: 4 Logistics: 0 Customer service: 0 Product quality: NA - Did not receive the product Overview: You get what you pay for”

Helpful Report

Posted 4 years ago

“Terrible. Waited in all day for a bed that did not arrive. They claim tgey treid to deliver they day after but no proof provided. Rearranged another day. Did not show up. Claimed the attempted delivery but again no proof and was in all day. I cancelled the order. They then delivered the bed but left it outside on the street all day. They will not refund the bed until it is returned even though I did not sign for it and do not want it. The delivery company are terrible, rude and dismissive. They are black listing me from future deliverys because I laughed at their excuses and called them shameless. Glad as I would never want anything to delivered by them again. Avoid, avoid, avoid.”

Helpful Report

Posted 5 years ago

“The customer service is really horrible and it's actually next next day delivery, not next day. Basically, the bed frame and the mattress didn't come at the same day even they were in the option for next day delivery, and also the customer service is so rude. I and my boyfriend were so excited to sleep on a new bed because we just moved in the new flat on that day, but unfortunately we ended up with sleeping on the floor at that night... the bed frame came at 11am next day without notice. But the quality of the bed frame and the mattress is nice and comfort.”

Helpful Report

Posted 6 years ago

Bed SOS is rated 2.7 based on 24 reviews