Bedplanet.com have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I didn't think I was going to like the pillow because it felt too soft but I was wrong. My neck felt better from the first night I used it and I'm still getting used to the pillow I've never had one exactly like it it seems like it wouldn't support but it actually does. Not happy about the price of it because I never spent so much money on a pillow but as of right now it was worth it.
”
- Betty N
“
Very pleased with this purchase. Price was fair. Shipping and haul away was an excellent bonus. Communication was good. Mattress is amazing. Haven’t slept this well in a long time. I will definitely purchase from Bedplanet in the future.
”
- Brian E
“
I was by pleased to find a better price gor the pillow than the brand’s website.
”
- Cheryl S
“
Purchase transaction and delivery were seamless
”
- August P
“
Purchased 2 mattresses , good quality , perfect out of state delivery
”
- Alex V
“
Easy and straightforward. My item arrived in good condition and as advertised. The only drawback for me was no communication about when I could expect delivery, however, it did arrive timely.
”
- Amber S
“
I bought a $120 pillow from this company. Make sure you read the fine print. This is one of the few remaining online sellers that don't offer a trial period for returns. You can find one that does, so don't waste your money here.
”
- Suzette S
“
Delivery experience terrible, took 3 tries. Never received a reply to written request for refund - found bed at lower price elsewhere, I got no reply to an email or an actual written letter.
”
- Sandra B
“
VERY GOOD SERVICE.
”
- Richard P
“
I bed frame I bought is very thing and more !!! The service who bought it into my house and amazing. Very clean , the set up and removal was so smooth and easy. The gentleman called me before they showed up everything went.
”
- Linda W
“
Great pillow and great customer service. Thank you
”
- Lina M
