Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.66

“I got a discount for a very nice Beautyrest mattress. Delivery took time but with a great and smooth delivery and haul away. I recommend it.”

Helpful Report

Posted 2 weeks ago

Hi Mahyar, Thank you for sharing your experience. We’re glad you found a nice Beautyrest mattress and that the delivery and haul-away went smoothly. If you need anything else or have questions, we’re here to help. Best regards, Bed Planet Team Kind regards, Team Bedplanet.com

Posted 1 week ago

“I was also sold $300 worth of pillows and was told they were guaranteed like the mattress, we loved the mattress but was unhappy with the pillows and tried to return or swap them and was told that’s not the case.”

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Posted 2 weeks ago

Hi Hayley, Thank you for sharing your experience. I’m sorry to hear the pillows didn’t meet your expectations and that returns or swaps weren’t possible as you hoped. However, due to federal laws used pillows are not resellable. We are totally commited to our customers and want to help out as much as possible, but when it comes to hygenic issues it's really difficult. Best regards, Team Bedplanet.com

Posted 1 week ago

“This pillowcase, advertised as cooling, WAS NOT COOL. So it obviated the purpose for which I bought it.”

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Posted 3 weeks ago

Hi Rochelle, We’re sorry to hear the pillowcase didn’t feel cooling as advertised. We’d like to help make this right. Please reply with your order number and any details, or contact our support team so we can review options. Kind regards, Team Bedplanet.com

Posted 3 weeks ago

“You DON’T mention the restocking fee when ordering and it is astronomical! Will never order here again!”

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Posted 3 weeks ago

Hi Marci. We have our Return Policy posted on the very bottom (footer) of every page of our website. I'm sorry that you didn't read that before ordering. I am sorry you feel like you do, but we are very transparent with our policies.

Posted 3 weeks ago

“Seems to be a good pillow so far. Not a big fan of the smell, but you said it would go away, it’s sure taking awhile.”

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Posted 3 weeks ago

Hi Victor, Thank you for the kind review. We’re glad the pillow is comfortable. Sorry the scent is taking a bit longer to fade — we’ll pass this along to our team. If you’d like any tips to speed up the smell dissipating, or if there’s anything else we can help with, just let us know. Best regards, Bed Planet Team

Posted 3 weeks ago

“Great pillow and great customer service. Thank you”

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Posted 1 month ago

Hi Lina, Thank you for the kind review. We’re glad you’re enjoying the pillow and that our customer service met your expectations. If you need anything else, we’re here to help. Best regards, Bed Planet Team

Posted 3 weeks ago

“We had been researching and looking for a new mattress for many months before we purchased a new set. We went to several different stores and tried several different mattresses before stumbling into Bedplanet by accident. We were looking for a specific brand of mattress and thought Bedplanet might carry it. We walked into the store and asked Adam if they carried the brand. He was/is extremely polite and stated they did not carry the brand. He then stated that some other stores nearby (gave specific names & directions) might carry the brand we were looking for. Adam never tried to force us to look at anything he had in his store, he was simply polite and gave us information on what we were looking for. Because of this, we decided to ask him what brands he had in his store. Adam was again, very polite and helpful, and pointed out several brands we had not heard of. We tried several of his beds and decided we really liked the Bedgear mattress. We then went home, without purchasing, and did a lot of research. We love the modularity of the bed. One side can be soft and the other side can be firm. This is a plus for us. Also, you get 30 days to try the firmness. If you don't like it, you can get a different firmness. Which we did because the Medium Firm was too firm. It was an easy process to get new coils and to replace them into the bed. After our research, we went back to Bedplanet and purchased the mattress from Adam. HIGHLY RECOMMEND Bedplanet! They have been AMAZING and PROFESSIONAL the entire time throughout the purchase. And highly recommend Bedgear. Look it up if you haven't heard of it!”

Helpful Report

Posted 1 month ago

Hi Tanya, Thank you for sharing such a thoughtful review. We’re thrilled to hear Adam provided polite and helpful service, and that the Bedgear bed’s modularity and 30-day firmness trial worked well for you. If there’s anything else you need or any questions we can help with, just let us know. Best regards, Bed Planet Team

Posted 3 weeks ago

“5.0 Rio Ergomotion Bed arrived in a timely manner with white glove service. Loved the bed and the service. Thank you ! Highly recommend !”

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Posted 1 month ago

Hi Daven, Thank you for sharing—glad to hear the bed arrived on time with white glove service and that you’re enjoying it. We appreciate the kind words and your recommendation. If there’s anything else you need, we’re here to help. Kind regards, Bed Planet Team

Posted 3 weeks ago

“Everything was delivered in very good condition I put them up and everything worked great thanks”

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Posted 1 month ago

Hi Nicky, Thanks for the kind feedback. We’re glad everything arrived in good condition and worked well. If you need anything else, we’re here to help. Best regards, Bed Planet Team

Posted 3 weeks ago

“Premium sheet sets sent to your front door. Nice. Will purchase from again and a recommended retailer.”

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Posted 2 months ago

Hi there, Thank you for sharing such a thoughtful review. We’re thrilled you had a great experience and would recommend us. If you need anything else, just reach out. Best regards, Bed Planet Team

Posted 3 weeks ago

“The pillow presses on the carotid arteries when used while lying on your back. To make it acceptable I removed the cover and trimmed off enough to prevent pressure to the sides of the neck.”

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Posted 2 months ago

Hi Douglas, Thanks for sharing your experience. I’m sorry the pillow caused pressure on your neck. It sounds like your remedy worked for you. That's good to hear. Please reach out if we can be of any assistance. Kind regards, Team Bedplanet.com

Posted 3 weeks ago

“Was delivered quick. I ordered an open box, I was a little skeptical on doing that. Received the box with everything that you needed in it to set up the bed. I would order again from bed planet in a minute. It was a great experience.”

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Posted 2 months ago

Hi Pamela, Thank you for the kind review. We’re glad the delivery was quick and that the open box had everything you needed. We’d be happy to help with anything else in the future. Best regards, Bed Planet Team

Posted 3 weeks ago

“The pricing was terrific and scheduling delivery was painless. Excellent communication through the entire process.”

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Posted 2 months ago

Hi August, Thank you for the kind review. We’re glad the pricing, painless scheduling, and clear communication throughout the process met your expectations. If there’s anything else we can help with, just let us know. Best regards, Bed Planet Team Liebe Grüße, Team Bedplanet.com

Posted 3 weeks ago

“Buyer beware. If you order anything online you can not return it whether it was opened or not. What a JOKE! They made an exception for me allegedly and charged me 20% restock PLUS $60 “PRE PAID” shipping for a 7lb box for an $80 set of bed frame legs for a net of $3.99! Again buyers beware”

Helpful Report

Posted 2 months ago

Hi Donald, We’re sorry you’re upset. Our return policy is posted at the bottom of every page, and we aim to be transparent about fees. If you’d like, please contact us directly so we can review your order and see what can be done. Kind regards, Team Bedplanet.com

Posted 3 weeks ago

“Incredibly comfortable, definitely what I was hoping for. The lavender is a lovely touch.”

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Posted 2 years ago

Hi Catherine. Thanks for the nice review. I'm happy to hear that you're enjoying your Malouf pillow with the lavender scent. If you need anything else for your house, let us know. We also manage and run lasvegasfurnitureonline.com where you'll find everything for the house.

Posted 1 year ago

Hi Catherine, Thank you for the kind review. We’re glad to hear the mattress is incredibly comfortable and that the lavender detail was a lovely touch. If there’s anything else you’d like or if we can help with future purchases, just let us know. Best regards, Bed Planet Team Kind regards, Team Bedplanet.com

Posted 3 weeks ago

“This is the only place where I could find the shorter legs for our adjustable bed. It was easy to order online, description was perfect, shipping was fast and the product works well.”

Helpful Report

Posted 2 years ago

Dear Florence,Thank you so much for your amazing 5-star rating of Bedplanet.com! We are thrilled to hear that we were able to provide you with the shorter legs for your adjustable bed. We understand the importance of finding the right products to suit your specific needs. We also appreciate your kind words about our online ordering process, detailed product descriptions, fast shipping, and the functionality of the product itself. Ensuring a seamless and satisfying shopping experience is one of our top priorities. We truly value your support and we're grateful for the opportunity to serve you. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. Thank you once again for choosing Bedplanet.com! Best regards, Adam Bed Planet

Posted 1 year ago

“So helpful and responsive to all questions! And I had quite a few:) Walked me thru the process and timeline as well. Outstanding customer service.”

Helpful Report

Posted 2 years ago

Dear Patricia,Thank you so much for your glowing 5-star rating of Bedplanet.com! We greatly appreciate your kind words and are thrilled to hear that you found our customer service to be outstanding. We always strive to be helpful and responsive to our customers' questions, no matter how many they may have. We are delighted that we were able to walk you through the process and timeline with ease. Your satisfaction is our top priority! Thank you once again for your generous review. We are here to assist you whenever you need us. Have a wonderful day! Best regards, Bed Planet

Posted 1 year ago

“Ordered online, Bed Planet price matched, and I had my new mattress about three weeks later.”

Helpful Report

Posted 2 years ago

Dear Heather,Thank you so much for your fantastic 5-star rating of Bedplanet.com! We truly appreciate your support and feedback. We are thrilled to hear that you had a great experience with us. It's wonderful to know that our price matching policy was able to meet your expectations while ordering online. We understand the importance of making sure you receive the best deal possible. Additionally, we're glad that your new mattress arrived promptly, just as you expected. Your satisfaction is our top priority, and we always strive to deliver products in a timely manner. Once again, thank you for choosing Bedplanet.com and sharing your positive experience. If you have any further comments or inquiries, don't hesitate to reach out. We're here to assist you. Warm regards, Adam Gordon Bed Planet

Posted 1 year ago

“Shipped and arrived quickly. Perfect fit!”

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Posted 2 years ago

“Shorter (5") legs for adjustable bed: Good shipping time, well packaged, compatible with frame as stated. Con: Rather expensive compared to other brands.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Bedplanet.com Reviews