Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.62

4.6 Rating 394 Reviews

91 %

of reviewers recommend Bedplanet.com

4.6

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

About Bedplanet.com:

Bedplanet has been helping people sleep better since 1995. We carry mattresses, adjustable bases, bedding and bedroom furniture from Tempur-Pedic, Sealy, Stearns & Foster, Beautyrest, Serta, Reverie and more, with free nationwide shipping, a 110% price match and a 90-night comfort guarantee. Shop online or visit our Las Vegas showroom.

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Bedplanet.com 4 star review on 10th April 2022

Alondra S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't work on my chair. I asked if I could return it and was told it would cost me almost as much as I paid for it to return it! This is an example of buyer beware!!!”

Helpful Report

Posted 2 days ago

Hi Peg, We're sorry the tablet holder didn't work with your chair, and we understand how frustrating it is when return shipping costs nearly as much as the item. We'd like to see what we can do. Please call us at 866-967-7563 or reply to your order email and ask for the support team. Kind regards, Team Bedplanet.com

Posted 8 hours ago

“Delivery experience terrible, took 3 tries. Never received a reply to written request for refund - found bed at lower price elsewhere, I got no reply to an email or an actual written letter.”

Helpful Report

Posted 1 month ago

Hi Sandra, I’m sorry to hear about the delivery problems and the lack of response to your refund request. That sounds very frustrating. If you’d like us to review this further, please contact our support team with your order details so we can take a look. Kind regards, Team Bedplanet.com

Posted 2 weeks ago

“Says 100% satisfaction guaranteed except for pillow sheets in bed”

Helpful Report

Posted 1 month ago

Hi Sarah, I’m sorry to hear you’re unhappy with the pillow sheets situation. Unfortunately, due to state laws and hygenic reasons any top of bed item (sheets, pillows, protectors, etc) cannot be returned or exchanged. Kind regards, Team Bedplanet.com

Posted 1 month ago

“I bought a $120 pillow from this company. Make sure you read the fine print. This is one of the few remaining online sellers that don't offer a trial period for returns. You can find one that does, so don't waste your money here.”

Helpful Report

Posted 5 months ago

Hi Suzette, I’m sorry to hear you felt misled by the return policy. Pillows and top of bed items are one of those things that are not sanitary to re-sell and also against the law. We offer great prices on everything we sell however returning these types of items is just not a policy of ours. Sorry about that. Kind regards, Team Bedplanet.com

Posted 4 months ago

“This pillowcase, advertised as cooling, WAS NOT COOL. So it obviated the purpose for which I bought it.”

Helpful Report

Posted 6 months ago

Hi Rochelle, We’re sorry to hear the pillowcase didn’t feel cooling as advertised. We’d like to help make this right. Please reply with your order number and any details, or contact our support team so we can review options. Kind regards, Team Bedplanet.com

Posted 6 months ago

“You DON’T mention the restocking fee when ordering and it is astronomical! Will never order here again!”

Helpful Report

Posted 6 months ago

Hi Marci. We have our Return Policy posted on the very bottom (footer) of every page of our website. I'm sorry that you didn't read that before ordering. I am sorry you feel like you do, but we are very transparent with our policies.

Posted 6 months ago

“Buyer beware. If you order anything online you can not return it whether it was opened or not. What a JOKE! They made an exception for me allegedly and charged me 20% restock PLUS $60 “PRE PAID” shipping for a 7lb box for an $80 set of bed frame legs for a net of $3.99! Again buyers beware”

Helpful Report

Posted 8 months ago

Hi Donald, We’re sorry you’re upset. Our return policy is posted at the bottom of every page, and we aim to be transparent about fees. If you’d like, please contact us directly so we can review your order and see what can be done. Kind regards, Team Bedplanet.com

Posted 6 months ago

“I have not received my purchase”

Helpful Report

Posted 3 years ago

“Ordered a month ago... Still haven't gotten the bed.”

Helpful Report

Posted 4 years ago

“My chair is making a cracking sound when reclining.”

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Posted 4 years ago

“A Christmas present arrived 5 months late. No additional explanation needed.”

Helpful Report

Posted 4 years ago

“It took 2 months to get the bed not 3 weeks, I had to keep calling and e--mailing even after I was told it was delivered to the delivery company. I will never recommend to anyone to buy from Bed Planet. The people were nice but the service is terrible.”

Helpful Report

Posted 4 years ago

“Asked for a return slipp and was told it would be mailed. Still have not received any email confirmation”

Helpful Report

Posted 5 years ago

“Once you buy they ignore all emails and questions NEVER REPLIED”

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Posted 5 years ago

Bedplanet.com is rated 4.6 based on 394 reviews