Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.64

4.6 Rating 383 Reviews

92 %

of reviewers recommend Bedplanet.com

4.6

Based on 383 reviews

Customer Service
Communication Channels	Email, Telephone

About Bedplanet.com:

Bedplanet has been helping people sleep better since 1995. We carry mattresses, adjustable bases, bedding and bedroom furniture from Tempur-Pedic, Sealy, Stearns & Foster, Beautyrest, Serta, Reverie and more, with free nationwide shipping, a 110% price match and a 90-night comfort guarantee. Shop online or visit our Las Vegas showroom.

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Bedplanet.com 4 star review on 10th April 2022

Alondra S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was also sold $300 worth of pillows and was told they were guaranteed like the mattress, we loved the mattress but was unhappy with the pillows and tried to return or swap them and was told that’s not the case.”

Helpful Report

Posted 4 months ago

Hi Hayley, Thank you for sharing your experience. I’m sorry to hear the pillows didn’t meet your expectations and that returns or swaps weren’t possible as you hoped. However, due to federal laws used pillows are not resellable. We are totally commited to our customers and want to help out as much as possible, but when it comes to hygenic issues it's really difficult. Best regards, Team Bedplanet.com

Posted 4 months ago

“The head and the arms are to hard.”

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Posted 3 years ago

“The chair has a very audible groaning/creaking sound when the right arm air bags compress. for over 10,000 dollars, this is a bit disappointing.”

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Posted 4 years ago

“Bed arrived in very poor condition with box torn and gouged and both ends resealed in transit. Shipping was long due to custom and UPS hang ups. Will inspect within next day to confirm all is okay. Such aspects of the transaction deduct 2 stars from overall experience. Bedplanet however upon ordering the bed was very helpful and professional. If bed is in great condition I will revise my rating accordingly. I”

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Posted 4 years ago

“Did not come with enough screws so I had to go to the hardware store and spend more money”

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Posted 4 years ago

“Bed planet is fine. The brackets for the ease base are useless.”

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Posted 7 years ago

“This was the only place I could fine to order the Glideaway Accord adjustable bed base with elevation kit so I was glad to have the option to purchase from here, but the experience overall wasn't so great. BedPlanet had good customer service with having questions answered before purchase, though I had to press after getting some information that seemed (and was) incorrect at first, and the response times on the chat function could be very slow. Order took a while to ship and final mile company for white glove delivery had some issues: -arrived two hours after end of delivery window without letting me know they would be late and little apology about it -brought wrong item (they had mine in the warehouse but they initially thought the wrong item had been shipped to them) -when they came with the right item the next day to set it up it was clear they hadn't assembled this item before (I had specifically asked BedPlanet.com about this and was assured this wouldn't happen) and I had to point out parts of the instructions they missed and convince them the elevation kit I ordered was in fact needed and not a repeat part Eventually everything was set up and seems to work fine, but it was quite an ordeal. Most of my issues were with the delivery company, but since this is how a lot of items probably ship it seems relevant to include. There are just a lot of moving parts since BedPlanet.com sends things through Werner Final Mile who uses local companies so it is all just a bit messy, but in the end it was effective and I got something I don't know how else I could have gotten.”

Helpful Report

Posted 7 years ago

“Items ordered were shipped promptly, however even though they were ordered at the same time, items were received on different days. Both packages were severely damaged, the first box was missing all but one item, second box rec’d the following day was severely damaged but all necessary items were still in box. Customer service was very prompt in addressing our issues and quickly shipped out the missing products.”

Helpful Report

Posted 7 years ago

Bedplanet.com is rated 4.6 based on 383 reviews