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Customer service from B&Q was useless and Beechwood not interested at all in being helpful.
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posted 1 month ago
- Anonymous
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Customer service terrible and then they just stop answering emails.
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posted 1 month ago
- Ian W
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I would give 0 stars if possible. 4 bare root fruit trees delivered and planted as per instructions. 1 pear appears healthy. 2nd pear dead. Two apple trees both diseased. No help from customer service. Avoid like the plague.
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posted 2 months ago
- John White
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I purchased 10 bare root autumn bliss raspberry canes . Followed all instructions on planting them( I have been gardening for over 70 years so I think I know what to do)
None of them have lived. I think they were in transit too long. Firm not responding to my mail. Customer service none existing.
.
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posted 2 months ago
- Alan
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AVOID AT ALL COSTS - check the other reviews - there are many poor reviews about this company when you look at the total of 1, 2 and 3 star reviews and if you do have an issue, their customer service is non-existent.
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posted 3 months ago
- Fiona Slater
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bought 5 gorse bushes, all plants were brown and dead, 1 was broken
the customer service was so poor, the respondent was rude and said no returns and offered no resolution to their product being inadequate
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posted 3 months ago
- Anonymous
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AWFUL AWFUL customer service, stay well clear of them and spend your money somewhere that appreciates customers.
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posted 4 months ago
- Marv
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The customer service is appalling, so rude and dismissive.
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posted 4 months ago
- Anonymous
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I was sent the wrong tree and not offered a refund or replacement. I was treated with extreme rudeness by the customer service team. Planning to report to trading standards. I can only assume that beechwood nurseries had to rebrand as 3fatpigs as they had such a bad reputation. Don’t be fooled - same company same terrible service.
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posted 4 months ago
- Jenna Burne
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25 Privet Plants delivered with fungal infection, seller refused to refund.
Customer Service appalling, avoid at all costs.
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posted 6 months ago
- Anonymous