Beechwood nurseries Really good quality shrubs at reasonable prices Reviews

1.7 Rating 103 Reviews
F
Happiness Grade
F

Customer Service - Bad

33.33%
Industry Average
I purchased a cherry tree in May - it arrived with no soil around the root, yet there were several green leaves at the top. All previous purchases of dormant trees from other suppliers had no leaves whatsoever. I followed the online instuctions but the tree is now as dead as the parrot in the Monty Python sketch. The reply to an email I sent also left a lot to be desired in the customer service skills dept.
posted 10 months ago - Twiglet
Absolutely rotten customer service. I got Sent a rubbish tree and when I got in touch I got an even more rubbish response. Thankfully i our hard through Amazon so they will refund and look into their seller practises which are truly abysmal
posted 10 months ago - Anonymous
Bad quality plants, poorly packaged. The tree had been roughly hacked with a blunt blade in order to fit into s smaller box. Slow delivery and awful customer service. Avoid.
posted 1 year ago - Catherine
Contacted customer service who requested photos of the trees.
posted 1 year ago - Dave
Avoid this company poor quality products and aggressive customer avoidant and dissmissive customer service.
posted 1 year ago - Mairi Rybicki
We planted them staraight away in the hope they would survive and we also contacted their customer service team the same day.
posted 2 years ago - Anonymous
Customer service told me to trim them an inch above the soil and plant - I did point out I would not pay £16.
posted 2 years ago - M Goodwin
Customer service insulting. Delivered trees via Ebay they turned up bone dry and dead. They advised me to plant them. Still dead a month later. Refused to refund. Case recalled via Ebay. Terrible customer service and couldn’t care less. Packaging inadequate. Don’t buy!
posted 2 years ago - Anonymous
Had a diseased, sorry looking plant that has been eaten by pests!!! Absolutely horrendous! Customer service are appalling and unhelpful!
posted 2 years ago - Anonymous
Truly the worst experience. Creepy customer service guy called Robert who stalked me on line. After I complained about a tree I bought. When I say tree it was more of a broken twig with 7 dead leaves. Trust me when I stay. Steer clear. If you use this company..YOU WILL BE SCAMMED. Nothing as described and the worse/scary customer service I’ve ever had
posted 2 years ago - Jane Moore