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I purchased a cherry tree in May - it arrived with no soil around the root, yet there were several green leaves at the top. All previous purchases of dormant trees from other suppliers had no leaves whatsoever. I followed the online instuctions but the tree is now as dead as the parrot in the Monty Python sketch. The reply to an email I sent also left a lot to be desired in the customer service skills dept.
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posted 10 months ago
- Twiglet
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Absolutely rotten customer service. I got Sent a rubbish tree and when I got in touch I got an even more rubbish response. Thankfully i our hard through Amazon so they will refund and look into their seller practises which are truly abysmal
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posted 10 months ago
- Anonymous
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Bad quality plants, poorly packaged. The tree had been roughly hacked with a blunt blade in order to fit into s smaller box. Slow delivery and awful customer service. Avoid.
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posted 1 year ago
- Catherine
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Contacted customer service who requested photos of the trees.
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posted 1 year ago
- Dave
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Avoid this company poor quality products and aggressive customer avoidant and dissmissive customer service.
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posted 1 year ago
- Mairi Rybicki
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We planted them staraight away in the hope they would survive and we also contacted their customer service team the same day.
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posted 2 years ago
- Anonymous
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Customer service told me to trim them an inch above the soil and plant - I did point out I would not pay £16.
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posted 2 years ago
- M Goodwin
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Customer service insulting. Delivered trees via Ebay they turned up bone dry and dead. They advised me to plant them. Still dead a month later. Refused to refund. Case recalled via Ebay.
Terrible customer service and couldn’t care less. Packaging inadequate. Don’t buy!
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posted 2 years ago
- Anonymous
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Had a diseased, sorry looking plant that has been eaten by pests!!!
Absolutely horrendous!
Customer service are appalling and unhelpful!
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posted 2 years ago
- Anonymous
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Truly the worst experience. Creepy customer service guy called Robert who stalked me on line. After I complained about a tree I bought. When I say tree it was more of a broken twig with 7 dead leaves. Trust me when I stay. Steer clear. If you use this company..YOU WILL BE SCAMMED. Nothing as described and the worse/scary customer service I’ve ever had
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posted 2 years ago
- Jane Moore