Bella Bathrooms Reviews

Name: Bella Bathrooms
Address: Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn, Durham
Rating: 3.75

3.8 Rating 126 Reviews

70 %

of reviewers recommend Bella Bathrooms

Company Reviews

Questions

Metrics

Visit Website

Phone:

0191 303 7771

Location:

Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn
Durham
DH6 5AD

Write Your review

Tell us how Bella Bathrooms made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bella Bathrooms 1 star review on 25th November 2021

Ahmed Randeree

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of a much needed replacement shower pump.”

Helpful Report

Posted 10 years ago

“Great website easy to use and navigate, bout 2 his and hers vanity units both fantastic quality and delivered in 3 days! Fast efficient service and will definitely use again!”

Helpful Report

Posted 5 years ago

“Fantastic company good products and reliable customer service, I will definitely be back for more..”

Helpful Report

Posted 5 years ago

“Good prices and Good product range, called and spoke to customer services and they were very helpful with info regarding basin choices would use again happy customer”

Helpful Report

Posted 5 years ago

“Bathroom deals that you won’t be disappointed by, loads of good items and websites easy to use - rang to ask a few questions before the order was placed and the girl on the phone was very helpful.”

Helpful Report

Posted 5 years ago

“Brilliant service and products would defiantly use Bella again...”

Helpful Report

Posted 5 years ago

“Ordered a full bathroom suit best prices on the net, websites bright and informative and easy to use. Delivered within 4 working days via a pallet everything well rapped and no issues, delivery driver was a bit grumpy and unable to help unpack, other than that all good. Would uses these guys again.”

Helpful Report

Posted 5 years ago

“GOOD SERVICE”

Helpful Report

Posted 5 years ago

“Slow delivery time, and little communication. This is my second order with Bella Bathrooms, and the same happened with the first order. Web site status doesn't help either, as it just says processing until delivery”

Helpful Report

Posted 6 years ago

“I bought a full bathroom suite about 3 yrs ago as it was in the sale then I stored it for a Yr till I got a fitter . The flush has not worked properly and now I have noticed rust at the back of the bath taps and the bath taps are loose had to pay someone to come out to fix it and the flush I rang up a month ago told them about the flush but they insist I didn't get from them I haven't got receipt to prove it and they don't have me on there system I ordered the hudson reed with grey slipper bath and high flush they said I didn't but I know I did but can't do anything about it never again will I buy anything from them I will go back to bathroom store”

Helpful Report

Posted 4 months ago

“*** Before you purchase from them, be aware of the bare minimum returns policy that might leave you hundreds of pounds out of pocket. *** I purchased an shower enclosure on Bella Bathrooms that didn't fit in the end. When I contacted Bella Bathrooms for the return, they told me I have 2 weeks to return the item. Quite the challenge when you're mid-renovation and you have to organise for a 2m tall bulky item to be returned to Durham. Unfortunately there were delays with the bulky delivery, hence I ran out of the 2 weeks. And even I spent over £100 on delivery, plus much of my time sorting the delivery delay, Bella Bathrooms have refused to refund my £500+ return, because the bulky item got there outside the 2-week window that is the bare minimum they need to provide by law. If you decide to purchase with them, be 100% sure that you will not have to return the item, otherwise you might end up like me: £600+ shorter and having spent much time and effort in vain organising the return...”

Helpful Report

Posted 5 months ago

“Fraud and scam, avoid.”

Helpful Report

Posted 1 year ago

“Terrible. Bella Bathrooms don't adhere to legally required distance selling regulations. The law states you have 14 days to inform the retailer you wish to return an item. The law goes onto say the retailer has to allow a further 14 days for the item to be returned. 13 days after delivery I told Bella Bathrooms I wished to exchange an item as I'd got the wrong size. I was told they would only accept if I had it back to their site within 14 days of delivery, ie the next day. This is clearly a breach of the minimum requirements as outlined in consumer law. Since then they have ignored my emails.”

Helpful Report

Posted 1 year ago

“would never buy anything from this company Don't use this company they are the worst I have ever dealt with. I ordered a replacement toilet seat from their web site. The seat was literally taken from the box, compared to the existing one then put back in the box so is in mint condition. I contacted them and said I would return it and for a refund, even though I did not need a reason to return an online order under the consumer credit act. The company is refusing to refund me stating its there company policy. I am now taking legal action through my credit card company to recover the costs. If your looking for bathroom stuff steer clear of this lot they dont seem to follow the rules other do.”

Helpful Report

Posted 2 years ago

“Terrible online experience They advertise and sell products online that they do not stock nor do they inform as to when they will receive stock, this after payment has been already made for the product Im awaiting feedback on order and atleast a refund for it for about a month now Dont buy from these scams”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! Was sent a damaged bath with no supporting legs, they wouldn’t replace it. Customer service is diabolical and you can’t speak with a manager just a snotty receptionist”

Helpful Report

Posted 2 years ago

“I ordered a toilet and sink. The toilet arrived broken and despite the box being opened in front of the delivery person who confirmed it was broken - the company refused to refund or replace. This was despite repeated requests. AVOID!! Mrs SH”

Helpful Report

Posted 3 years ago

“Extremely unprofessional retailer and very rude staff. They had items in stock on the website. Happily took my order/money but a month later only partial order arrived. Called 5 times and emailed 3 times. (Seems like a common theme reading other reviews) Each time having to wait 30-60 mins in a queue. They expect you to keep wasting your time and calling them to chase order as they won’t respond to emails. On last call an extremely rude representative got into an argument with me accusing me that “I don’t care their team is off”. With all due respect, I have a job to do and have already waited a month. She refused to log a complaint, refused to process a refund straight away and refused to transfer me to a manager. I would highly recommend everyone stay away from such a cowboy setup and go with a more professional outfit that have a modicum of ethics and higher level of customer service about them. As a last resort I have now escalated this matter to Trading Standards. If I could give 0 stars I would. I am not in the habit of leaving reviews however I felt the need to leave this in order to save others from the Trouble I went through.”

Helpful Report

Posted 3 years ago

“Damaged product, replaced with another damaged product. Cost £380 and after chasing a week later offered £10 compensation. AVOID”

Helpful Report

Posted 3 years ago

“A very poorly packaged bathroom cabinet was damaged in transit. The parcel was received by my builder so not opened/inspected within their required 7 day period for notifying of damage. Even though the issue was a result of inadequate packaging and not damage by the courier Bella Bathrooms refused any form of replacement or refund. Very disappointing as I could have bought the same unit more cheaply in B&Q.”

Helpful Report

Posted 3 years ago

Bella Bathrooms is rated 3.8 based on 126 reviews