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Bella Bathrooms Reviews

3.8 Rating 126 Reviews

70 %

of reviewers recommend Bella Bathrooms

Company Reviews

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Phone:

0191 303 7771

Location:

Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn
Durham
DH6 5AD

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Bella Bathrooms 1 star review on 25th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a full bathroom suite about 3 yrs ago as it was in the sale then I stored it for a Yr till I got a fitter . The flush has not worked properly and now I have noticed rust at the back of the bath taps and the bath taps are loose had to pay someone to come out to fix it and the flush I rang up a month ago told them about the flush but they insist I didn't get from them I haven't got receipt to prove it and they don't have me on there system I ordered the hudson reed with grey slipper bath and high flush they said I didn't but I know I did but can't do anything about it never again will I buy anything from them I will go back to bathroom store”

Posted 3 months ago

“*** Before you purchase from them, be aware of the bare minimum returns policy that might leave you hundreds of pounds out of pocket. *** I purchased an shower enclosure on Bella Bathrooms that didn't fit in the end. When I contacted Bella Bathrooms for the return, they told me I have 2 weeks to return the item. Quite the challenge when you're mid-renovation and you have to organise for a 2m tall bulky item to be returned to Durham. Unfortunately there were delays with the bulky delivery, hence I ran out of the 2 weeks. And even I spent over £100 on delivery, plus much of my time sorting the delivery delay, Bella Bathrooms have refused to refund my £500+ return, because the bulky item got there outside the 2-week window that is the bare minimum they need to provide by law. If you decide to purchase with them, be 100% sure that you will not have to return the item, otherwise you might end up like me: £600+ shorter and having spent much time and effort in vain organising the return...”

Posted 4 months ago

“Fraud and scam, avoid.”

Posted 1 year ago

“Terrible. Bella Bathrooms don't adhere to legally required distance selling regulations. The law states you have 14 days to inform the retailer you wish to return an item. The law goes onto say the retailer has to allow a further 14 days for the item to be returned. 13 days after delivery I told Bella Bathrooms I wished to exchange an item as I'd got the wrong size. I was told they would only accept if I had it back to their site within 14 days of delivery, ie the next day. This is clearly a breach of the minimum requirements as outlined in consumer law. Since then they have ignored my emails.”

Posted 1 year ago

“would never buy anything from this company Don't use this company they are the worst I have ever dealt with. I ordered a replacement toilet seat from their web site. The seat was literally taken from the box, compared to the existing one then put back in the box so is in mint condition. I contacted them and said I would return it and for a refund, even though I did not need a reason to return an online order under the consumer credit act. The company is refusing to refund me stating its there company policy. I am now taking legal action through my credit card company to recover the costs. If your looking for bathroom stuff steer clear of this lot they dont seem to follow the rules other do.”

Posted 2 years ago

“Terrible online experience They advertise and sell products online that they do not stock nor do they inform as to when they will receive stock, this after payment has been already made for the product Im awaiting feedback on order and atleast a refund for it for about a month now Dont buy from these scams”

Bella Bathrooms 1 star review on 25th November 2021

Posted 2 years ago

“DO NOT USE THIS COMPANY! Was sent a damaged bath with no supporting legs, they wouldn’t replace it. Customer service is diabolical and you can’t speak with a manager just a snotty receptionist”

Posted 2 years ago

“I ordered a toilet and sink. The toilet arrived broken and despite the box being opened in front of the delivery person who confirmed it was broken - the company refused to refund or replace. This was despite repeated requests. AVOID!! Mrs SH”

Posted 2 years ago

“Extremely unprofessional retailer and very rude staff. They had items in stock on the website. Happily took my order/money but a month later only partial order arrived. Called 5 times and emailed 3 times. (Seems like a common theme reading other reviews) Each time having to wait 30-60 mins in a queue. They expect you to keep wasting your time and calling them to chase order as they won’t respond to emails. On last call an extremely rude representative got into an argument with me accusing me that “I don’t care their team is off”. With all due respect, I have a job to do and have already waited a month. She refused to log a complaint, refused to process a refund straight away and refused to transfer me to a manager. I would highly recommend everyone stay away from such a cowboy setup and go with a more professional outfit that have a modicum of ethics and higher level of customer service about them. As a last resort I have now escalated this matter to Trading Standards. If I could give 0 stars I would. I am not in the habit of leaving reviews however I felt the need to leave this in order to save others from the Trouble I went through.”

Posted 3 years ago

“Damaged product, replaced with another damaged product. Cost £380 and after chasing a week later offered £10 compensation. AVOID”

Posted 3 years ago

“A very poorly packaged bathroom cabinet was damaged in transit. The parcel was received by my builder so not opened/inspected within their required 7 day period for notifying of damage. Even though the issue was a result of inadequate packaging and not damage by the courier Bella Bathrooms refused any form of replacement or refund. Very disappointing as I could have bought the same unit more cheaply in B&Q.”

Posted 3 years ago

“I placed order several products . Call up few times to confirm the delivery date. They promised me to delivery items as committed. But one day before the delivery they send me an email saying they cannot delivery products”

Posted 4 years ago

“Terrible customer service, refused to refund or replace a toilet seat that was dispatched broken”

Posted 4 years ago

“Do not use at all cost. Thieves who damage returned goods in order to not refund you. Delivery is so slow and no communication. if I could leave them no stars I would! Do not make the same mistake as me. Read all the reviews all had the same problem. Go to Victorianbathrooms4u instead they were amazing.”

Posted 4 years ago

“Terrible customer service item returned and they refused to refund. Because we could not prove that the tray was damaged in transit. Note when returning the item, we insured it but used the original packaging. When we tried to claim due to Bella bathrooms refusing to refund us we were told that the insurance would not pay. This is due to the original packaging not being adequate. Do not use this company, If there is any risk you may want to return an item. Below is a photo of the damage as well as damage to the box it was delivered in.”

Posted 4 years ago

“Terrible customer service item returned and they refused to refund. Because we couldn't prove the damage happened in transit. Note when returning the item, we insured it but used the original packaging. When we tried to claim due to Bella bathrooms refusing to refund us we were told that the insurance would not pay. This is due to the original packaging not being adequate. Do not use this company. If there is any risk you may want to return an item. See below photo of damaged box and shower tray”

Posted 4 years ago

“My bathroom was nearly complete. All I needed was a bathroom cabinet for my sink to sit on. I ordered from Bella as I thought they were a reputable company. What a mistake I made. The item arrived and looked good. A 2 drawer bathroom unit with soft close drawers. However, when I unpacked it I found that 3 out of 4 of the mechanisms for the soft close drawers inside the unit were broken resulting in the drawers not closing properly. Not acceptable for a £292 item. As this was now unpacked in my bathroom I decided that rather than re-packaging the item and waiting for an exchange to have the same potential issue I would offer to fix this myself by having the broken parts sent to me. I would simply replace these myself. I then began the painful communication with Bella. It took 16 e-mails over 59 days to eventually receive the replacement parts, whilst the unit sat on my bathroom floor. Horrendous service!!”

Posted 4 years ago

“Miss described items and faulty goods slow customer care the list goes on.”

Posted 5 years ago

“Terrible customer service not interested,buy somewhere else would be my advice trying to get a problem sorted was a horrible and stressful experience and still not resolved they simply don't care read all the reviews all the negatives are the same no customer service when problems with products.”

Posted 5 years ago

“Arrived on pallet driven direct in to garage no damage done by us. when fitters unpacked to fit had scratched doors and broken clips on vanities. The worktop in description said marble yet made of chip board. We opened to fit after 2 1/2 weeks. We felt best left packed as heavy and building work going on and but within the 30 day rejection required on long distance selling set by trading standards, yet Bella Bathrooms think it is fine to change this rule to a 24hr rejection. By adding own terms and conditions, they think they can do as they like and said they would contact Hudson Reed the manufacturer putting the problems on them rejecting the fact the retailer is responsible. After three days bickering lost emails and lengthy phone calls they said would not supply again as i would not abide by the rules they make for selling (appears no longer available) so decided manufacturer had to collect then refund. Tried to arrange for next day collection responding to them by email at 13.15. I work full time Thursdays only day in week off, but notified at 4pm that day that this was not possible despite email saying 1-2 days notice. Asked for Saturday as husband has Saturday, Sunday off but do not work weekends next Thursday can do morning for collection as hospital appointment PM. All day only!!!!!!!!! I don't think they want to refund do you? It is up to you but anyone that can not collect around a customers working hours may not deliver when suitable, website says 3-5 days no exact delivery date at all. Blames me for not checking even though part of the problem was description wrong and needed a lot of packing protection unpacking and was stored safely on pallet while needed within the trading standards rejection time. They tell me they have 4000 customers emailing them so wait 24 hours for response and despite after sending email getting a generic we will respond within 24 hrs they say i sent to a no reply email !? Awful customer care but guess that is the customers or Hudson Reeds fault. !!!!!!!!!!!!!!!!!!AFTER BELLA BATHROOMS REPLY I AM POSTING A COPY OF BELLA BATHROOMS EMAIL SAYING WILL NOT REPLACE I WAS NEVER RUDE JUST MADE YOU AWARE OF YOUR LEGAL RESPONSIBILITY WHEN YOU TRIED TO MAKE ME KEEP FAULTY GOODS DON'T TRUST!!!!!!!!!!!!!!! Email1 Monday (after ring to find why no 24 hr response and promised a call back) Hi Deborah, I understand your urgency and I am working on this to see if I can get replacements for you. The manufacturer have confirmed they are looking into it and will get back to me as quickly as they can and I will update you as soon as I have a response. We ask for 24 hours to allow for a response but as you can see I have jumped onto your situation immediately so we are making this a priority, but we have over 4000+ customers each month you can imagine the volume of emails we deal with so please be patient. Email 2 Wednsday Apologies but we will not be replacing the goods as you have had these in your care for too long, you have a duty of care to the goods which have been delivered and you failed to adhere to this by checking and reporting any damage. We will collect the 3 damaged items and refund you for these in full. To confirm the goods we will be collecting are the following: OFF108 Hudson Reed Fusion Vanity unit 600mm x 2 OFF192 Hudson Reed Fusion Decorative End Panel x 1 Please confirm a suitable collection date and I will try and arrange this to suit? Kind Regards, Rachael Bella Bathrooms Ltd. Reply from Bella Bathrooms 7 hours ago Dear Deborah, The goods were delivered to you 3 weeks before you reported damage and after your fitters had attempted to fit. Our T&C's, which you agree to enter into contract to when placing an order with us, state that any damage must be reported within 24 hours from receipt of delivery. You have a duty of care to these goods once delivered and you chose not to inspect the delivery and place it in storage for a number of weeks. There has been no "bickering" on our behalf, you were extremely rude when you called our customer services team and via your emails. We received your email and within minutes started to resolve your issue. You stated you were rejecting the goods and wanted a refund, not replacements so this is not a case of them not being available. Reporting damaged goods after they have been in your care for so long we would not replace or refund, however we appreciate the error on our behalf for the worktop so agreed we would collect these damaged units and refund you, aswell as crediting you in full for the worktop which you had already fitted and accepted. This was your responsibility to inform your fitters of what you had ordered prior to fitting which you failed to do. Asking for collection to be arranged for the next day at 4pm the day before is not possible, this is not possible with 99% of companies. The same goes for Saturday and Sunday collections. We advised you collections can only be arranged between Monday - Friday working hours and will be an all day service. You continue to make requests outside of our possibilities. If you can provide us with a suitable date for collection between Monday - Friday we are more than happy to organise this for you. We are happy to refund you for these damaged goods, outside of our terms and conditions, but feel you are not willing to cooperate to be able to proceed. Regards, Bella Bathrooms Ltd.”

Posted 5 years ago

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Bella Bathrooms is rated 3.8 based on 126 reviews