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Bella Bathrooms Reviews

3.8 Rating 126 Reviews

70 %

of reviewers recommend Bella Bathrooms

Company Reviews

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Phone:

0191 303 7771

Location:

Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn
Durham
DH6 5AD

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Bella Bathrooms 1 star review on 25th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company they are rude to anyone who has any issue I hope to write this as like other review below says you can not trust 'trustpilot' the reviews if you look at them anyone who dares to complain gets a nasty reply. I tell everyone i know to avoid them as there are many better companies. The cheaper items are not worth the headache. I feel they have a strange way to treat customers as im certainly wont buy from them i would rather pay more. I have never in my life experienced this with anyone before. Please stay away its really not worth it. I found them so distressing. I hope you read this before buying from them. I wouldnt wish my experience on anyone. When i watching programs on poor service i often compare the poor experience to them. If anyone cares for excellent or even standard respect from a seller then dont look for it with them. You could find yourself out of pocket and you only have 15 mins to check your items. The notification is poor when i used them and it can be dropped off anytime in 48 hrs i ended up losing lots of hours off work.”

Posted 5 years ago

“Poor customer service, we had an emergency with a faulty item and they dealt with it very badly and very slowly. I wouldn’t recommend them to anyone, in my opinion there are many better companies out there who care. Once they’ve got your money...that’s it! And don’t believe any Trustpilot reviews as these are manufactured by the company who they concern, they can and usually do edit all bad reviews!!! Fact.”

Posted 5 years ago

“please please please do not buy anything from this company It has cost me £100 just on deliver on items which were sent out incorrectly Very poor customer services and very rude especially SARAH who claims to be the manager! (Needs to upgrade her customer service skills) The lady who answers the phone Danielle just is no help whats so ever and she also is very unhelpful full, voice tone is very unpleasant I order bathroom sink , toilet and taps which were the wrong ones sent out and now it cost me more to return then due to their error Never again I would use this company as it was very poor experience please buy else were but not at BELLA BATHROOM every single person on the review have stated they are very RUDE I wish read the review before ordering my items on here I would rate them less than ONE if I had option”

Posted 5 years ago

“Customer services are absolutely shocking. Unpleasant, unhelpful, rude. Danielle was the most unpleasant and rude person I have dealt with, the company has so many poor reviews and obviously this does not bother them. STAY CLEAR”

Posted 5 years ago

“They delivered a toilet that was different from the one shown on their website. Customer services insisted they were right. I emailed photo's and told them to compare them to their website picture. They then changed the website picture to match the one they supplied.......unbelievable. They refused to refund me or replace the toilet and I even heard them sniggering when I was on the phone to them. They also managed to get my review removed from TrustPilot claiming I had the wrong company. A bunch of lying charlatans.....AVOID.”

Posted 6 years ago

“Avoid this company! Their delivery charges are expensive, purchases are deposited on the street instead of at your doorstep and, if there are any problems at all, their customer service is terrible. In my own case, I was insulted on my doorstep by the delivery man for a product that I bought from Bella Bathrooms. When I made a formal complaint to Bella Bathrooms about his behaviour, there was only finger-pointing at the courier company and the manufacturer plus a vague promise to e-mail someone and then get back to me, which never happened. When I asked for a refund of the delivery fee by way of compensation for my experience, this was rejected out of hand without any reason given. Clearly, Bella Bathrooms is not a company that believes in customer service or in taking any responsibility for anything that goes wrong. It’s always somebody else’s fault. I regret ever using this company.”

Posted 6 years ago

“Absolutely terrible customer service if you have a problem these guys don't want to know”

Posted 6 years ago

“Their customer services is shocking. They are uncaring, unprofessional and artificial with their responses. I will never use them again. Their website doesn't show the full information when using a smartphone, as their website hasn't been adapted for this. So it's misleading. I was blamed for everything and certainly not cared for as a customer. I wish I had read the negative reviews before using them as I wouldn't have, knowing what I know now.”

Posted 6 years ago

“Order arrived and when I unpacked it I found it was damaged. I notified them and was told I could not get a replacement as more than 7 days had passed since it was delivered and that was that. I could order another one at cost price though. Not exactly what I would call good customer service. I certainly would not recommend this company to anyone and will not be using them in future.”

Posted 6 years ago

“Terrible shoddy job when complained told to take or leave avoid these cowboy's”

Posted 6 years ago

“Terrible customer services no communication regarding delay of order so was left stuck and with no toilet!seriously use another online bathroom specialist.its cost me £100 on Palletline’s charges.i should have gone with my intincts the 1st time I phoned and attitude problem usually reveals staff that are constantly dealing with complaints😡”

Posted 6 years ago

“Products are OK but customer service is so so bad. Missold a product and when trying to sort it out their answer is to hang up repeatably I guess hoping you give up. I would suggest you buy from elsewhere.”

Posted 6 years ago

“Absolutely sham of a business. Their Terms and Conditions are actually illegal and do not comply with the Consumers Rights Act. We ordered tiles, and were told these would be delivered within 48 hours. We received no further communication except to say that the delivery driver had attempted the delivery (we had NO prior warning about the time slot). Then was told is was a further £25 to re-schedule the delivery. I refused to pay the charge as we were not told when the delivery would be made. I was then told in email that I should have looked out the window (for 48 hours!!!!!) and seen the driver and should have let him in. ????!!!!! REALLY????!!!!!! I refused the charge as its unfair to expect the customer to look out of the window for 48 hours to wait for the driver (!!!!!). I asked for a full refund (they refused to re-dliver the tiles FOC). and Now thay have deducted £90 for the original deliver and then to return the product to them!!! They say its in their terms and conditions, but under the Consumer Rights Act, I have a 14 day cooling off period and can cancel the order with full refund and no deductions should be made for delivery/delivery back to depot. All of this stated in an email to them and they still ignore the COnsumer Rights Act. I could go on (their rude and aggressive 'customer service', their lack of communication regards delivery (they stated it was my job to ring them and arrange and thats what most of their customers do - but this hasn't been stated anywhere in communications to me). Now reporting to Trading Standards for lack of complying to the law. So many people have been ripped off this way using this company, and are backing down because this company hides behind their illegal T&C's to overcharge (illegally) the customer. Their practices are awful and I am now in a position of having to report to Trading Standards and speak to my credit card company as I have been charged £90 for a product that I have not received.”

Posted 6 years ago

“Ridiculous service. Ordered goods on the 15th May. Received no update with regards delivery. Contacted on Monday 22nd for an update to be told 2/3 days then 2 days later receive an email to tell me it is out of stock. Badly organised, incompetent time wasters.”

Posted 6 years ago

“When enquiring on the delivery procedure, I was told it would be dispatched within two days and then would take up to five 'working' days to be delivered. Seven 'working' days later, we called them to find out why it hadn't come. We were told that it specifies on their website that deliveries are variable and can take longer. We have now been told that it is to be dispatched today and will take a further two days to be delivered. This is not acceptable practice. We have a plumber and electrician booked in and this 'mess up' has delayed the work we are having done. If we were informed that the delivery was held up, then we could have made arrangements. This delivery is costing us £36 and after arguing on the phone we were not offered any compensation. This is no way to do business. I would not order from this company again.”

Posted 7 years ago

“Great...... until something goes wrong, then they don't want to know. They hide behind, "The manufacturer says". No idea about customer service. By refusing to answer emails they only make things worse. A company I certainly would not recommend.”

Posted 7 years ago

“A company to definitely to avoid, especially if you have a problem with your order like I did. Slow, unhelpful and so bad I have had to take legal action to recover my money. Staff don't seem to know what they are doing nor are aware of consumer rights. Go for any other site and make sure you avoid this pathetic company”

Posted 8 years ago

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Bella Bathrooms is rated 3.8 based on 126 reviews