Bella Bathrooms Reviews

Name: Bella Bathrooms
Address: Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn, Durham
Rating: 3.70

3.7 Rating 128 Reviews

69 %

of reviewers recommend Bella Bathrooms

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Phone:

0191 303 7771

Location:

Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn
Durham
DH6 5AD

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Bella Bathrooms 1 star review on 4th September 2024

George McMillan

Bella Bathrooms 1 star review on 25th November 2021

Ahmed Randeree

Anonymous

Anonymous // 01/01/2019

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“Refuse to process refund! I ordered a pair of tap cartridges from Bella Bathrooms to fit in a customer's bath tap. Shortly after I ordered our new baby was born, which means I was off work for 3 weeks. I then had to reschedule my jobs and and book back in the work. When I went to fit the new cartridges I could not remove the old ones, which meant I could not fit the new ones. I contacted Bella Bathrooms asking to be allowed to return the unused cartridge back for a refund and explained my circumstances which explained why I had gone over the 14 day returns period. I would have hoped they would of made an exception in this case and allowed the refund, but they refused. They explained they have a 14 day policy, which I get, but I would have expected some flexibility in this situation. It's a real shame as I am a returning customer to Bella Bathrooms. However, because of this issues and very poor customer service, I will no longer be using them.”

Helpful Report

Posted 1 month ago

“received items that arrived damaged due to being inappropriately packaged in my considered opinion. I have evidenced this to the company and the subsequent damaged incurred prior to my receipt. They and their courier have both refused to acknowledge liability or culpability. Meanwhile, it has disrupted the bathroom installation and has resulted in additional costs and delays.”

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Posted 3 months ago

“I bought a full bathroom suite about 3 yrs ago as it was in the sale then I stored it for a Yr till I got a fitter . The flush has not worked properly and now I have noticed rust at the back of the bath taps and the bath taps are loose had to pay someone to come out to fix it and the flush I rang up a month ago told them about the flush but they insist I didn't get from them I haven't got receipt to prove it and they don't have me on there system I ordered the hudson reed with grey slipper bath and high flush they said I didn't but I know I did but can't do anything about it never again will I buy anything from them I will go back to bathroom store”

Helpful Report

Posted 11 months ago

“*** Before you purchase from them, be aware of the bare minimum returns policy that might leave you hundreds of pounds out of pocket. *** I purchased an shower enclosure on Bella Bathrooms that didn't fit in the end. When I contacted Bella Bathrooms for the return, they told me I have 2 weeks to return the item. Quite the challenge when you're mid-renovation and you have to organise for a 2m tall bulky item to be returned to Durham. Unfortunately there were delays with the bulky delivery, hence I ran out of the 2 weeks. And even I spent over £100 on delivery, plus much of my time sorting the delivery delay, Bella Bathrooms have refused to refund my £500+ return, because the bulky item got there outside the 2-week window that is the bare minimum they need to provide by law. If you decide to purchase with them, be 100% sure that you will not have to return the item, otherwise you might end up like me: £600+ shorter and having spent much time and effort in vain organising the return...”

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Posted 11 months ago

“Fraud and scam, avoid.”

Helpful Report

Posted 1 year ago

“Terrible. Bella Bathrooms don't adhere to legally required distance selling regulations. The law states you have 14 days to inform the retailer you wish to return an item. The law goes onto say the retailer has to allow a further 14 days for the item to be returned. 13 days after delivery I told Bella Bathrooms I wished to exchange an item as I'd got the wrong size. I was told they would only accept if I had it back to their site within 14 days of delivery, ie the next day. This is clearly a breach of the minimum requirements as outlined in consumer law. Since then they have ignored my emails.”

Helpful Report

Posted 2 years ago

“would never buy anything from this company Don't use this company they are the worst I have ever dealt with. I ordered a replacement toilet seat from their web site. The seat was literally taken from the box, compared to the existing one then put back in the box so is in mint condition. I contacted them and said I would return it and for a refund, even though I did not need a reason to return an online order under the consumer credit act. The company is refusing to refund me stating its there company policy. I am now taking legal action through my credit card company to recover the costs. If your looking for bathroom stuff steer clear of this lot they dont seem to follow the rules other do.”

Helpful Report

Posted 2 years ago

“Terrible online experience They advertise and sell products online that they do not stock nor do they inform as to when they will receive stock, this after payment has been already made for the product Im awaiting feedback on order and atleast a refund for it for about a month now Dont buy from these scams”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! Was sent a damaged bath with no supporting legs, they wouldn’t replace it. Customer service is diabolical and you can’t speak with a manager just a snotty receptionist”

Helpful Report

Posted 3 years ago

“I ordered a toilet and sink. The toilet arrived broken and despite the box being opened in front of the delivery person who confirmed it was broken - the company refused to refund or replace. This was despite repeated requests. AVOID!! Mrs SH”

Helpful Report

Posted 3 years ago

“Extremely unprofessional retailer and very rude staff. They had items in stock on the website. Happily took my order/money but a month later only partial order arrived. Called 5 times and emailed 3 times. (Seems like a common theme reading other reviews) Each time having to wait 30-60 mins in a queue. They expect you to keep wasting your time and calling them to chase order as they won’t respond to emails. On last call an extremely rude representative got into an argument with me accusing me that “I don’t care their team is off”. With all due respect, I have a job to do and have already waited a month. She refused to log a complaint, refused to process a refund straight away and refused to transfer me to a manager. I would highly recommend everyone stay away from such a cowboy setup and go with a more professional outfit that have a modicum of ethics and higher level of customer service about them. As a last resort I have now escalated this matter to Trading Standards. If I could give 0 stars I would. I am not in the habit of leaving reviews however I felt the need to leave this in order to save others from the Trouble I went through.”

Helpful Report

Posted 4 years ago

“Damaged product, replaced with another damaged product. Cost £380 and after chasing a week later offered £10 compensation. AVOID”

Helpful Report

Posted 4 years ago

“A very poorly packaged bathroom cabinet was damaged in transit. The parcel was received by my builder so not opened/inspected within their required 7 day period for notifying of damage. Even though the issue was a result of inadequate packaging and not damage by the courier Bella Bathrooms refused any form of replacement or refund. Very disappointing as I could have bought the same unit more cheaply in B&Q.”

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Posted 4 years ago

“I placed order several products . Call up few times to confirm the delivery date. They promised me to delivery items as committed. But one day before the delivery they send me an email saying they cannot delivery products”

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Posted 4 years ago

“Terrible customer service, refused to refund or replace a toilet seat that was dispatched broken”

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Posted 4 years ago

“Very easy to use website, great choice of products and the staff are so helpful we would most defiantly be back!”

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Posted 5 years ago

“Good products and fast service will definitely be using again”

Helpful Report

Posted 5 years ago

“Great choice of quality products, staff are very helpful and are very polite, you can call the office and they are more than happy to help, unlike some of the other companies I called. Placed my order and are waiting on delivery this week, will update my review once I receive my goods.”

Helpful Report

Posted 5 years ago

“Great service with lovely staff, this company really has gone over and above to help with my questions and ordering process, the girl really understood my concerns with the space i had to work with and helped me choose exactly what would be suitable for the small area, the goods all arrived in a timely manor and everything I received was in perfect condition, I was also very pleased with the price.”

Helpful Report

Posted 5 years ago

“Brilliant customer service again from Bella they really do go the extra mile, great to deal with a company that cares..Already ordered my second vanity unit and basin can’t wait to see it finished.”

Helpful Report

Posted 5 years ago

Bella Bathrooms is rated 3.7 based on 128 reviews