Berrylook Reviews

1.2 Rating 497 Reviews
F
Happiness Grade
F

Refund - Difficult

30.77%
Industry Average
NEARLY 5 YEARS AGO I ORDERED GOODS FROM THIS COMPANY PAID IN ADVANCE. ON RECEIVING I FOUND THAT THEIR SIZES DID NOT EVEN MEASURE THE SIZES STATED. THERE WAS A RETURN ADDRESS ON THE PACKAGING, SO RETURNED THEM. AFTER HUNDREDS OF E MAILS AND LETTERS LETTERS I AM STILL WAITING FOR A REFUND. MY ADVICE IS DO NOT DEAL WITH THIS COMPANY.
posted 1 week ago - Anonymous
Not even worth the obligatory one star! Delivery took well over six weeks and the dress I ordered was the wrong colour and size...not to mention that it looks nothing like the picture and is of very poor quality. They want ME to pay to return it for a minimal refund. Live and Learn! This company is a money-grubbing SCAM!
posted 1 year ago - Barbara R.
they tell you that it has been deliver when it most assuredly has not. Try and prove it and they just say we sent it. We can't be wrong, but offer you a refund of less then 3/4 of what you have spent. Shame, shame, shame
posted 1 year ago - Erin Oxwell
still no refund they keep asking for proof of posting which I have sent.
posted 1 year ago - Yvonne
I even went to the extent of threatening them that I will report them to BBB if no refund will be given to me.
posted 1 year ago - Anonymous
The material was cheap, the style was off and they never responded to my request for a refund.
posted 1 year ago - K. Wright
I wouldn't even give them 1 star , brought 2 pairs of boots they arrived 3 weeks later and I cried , I spent 60 GBP , to return them it'll cost me £25.06 , I'm gutted , the company take your money but won't give you it back . There items are such poor quality , how can they get away with selling this rubbish? The photos on line are lovely , the products are disgusting smelly and very very poor quality . I'm so upset as I was buying myself a gift, I have become a recluse ever since I was diagnosed with lung disease in 2020. I just wanted 2 pairs of nice winter boots so when I go to appointments I don't look like a mess . Unfortunately my goal didn't go well did it . They smell, the souls are so flimsy and so is the plastic stuff they've used for the calfs etc. The fit is way too small these aren't adult boots at all, the photos are what I received, the screen shot images are what I thought I was buying . No refund they keep fobbing Me off
posted 2 years ago - Steph
DO NOT BUY FROM THIS COMPANY THEY HAVE NO INTEGRITY! THEY WILL SEND YOU THE WRONG SIZE AND THEN IGNORE YOU WHEN YOU ASK FOR A REFUND! THEY ARE POOR IMPROVISHED BASTARDS! THIS PLACE IS NOT EVEN REALLY A OMPANY, IT'S JUST A MADE UP WEBSITE! YOU HAVE BEEN WARNED! NEGATIVE ZERO STARS FOR Berrylook.COM!
posted 2 years ago - Myra Graham
I tried to return it and they told me it would be cost prohibitive to return it so they would like to refund 1/2 my money and I keep the coat.
posted 2 years ago - KML
This company is a scam. You can’t contact them for anything. All of my items were too small so initially, I wanted to exchange them — no response. I followed up with a 2nd email to send everything back for a refund. I got a response, followed every instruction and never heard back from them. They kept all of my money and left me holding the bag. It’s a scam!!!!
posted 2 years ago - Anonymous