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Best at Flooring Reviews

4.8 Rating 269 Reviews

95 %

of reviewers recommend Best at Flooring

Company Reviews

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Best at Flooring:

Here we pride ourselves on offering the highest quality products at the best prices, delivering throughout the UK on a daily basis to both domestic and commercial customers. Our online team share over 150 years of collective knowledge in the flooring sector enabling use to answer any queries that you may have.

Visit Website

Phone:

01138688653

Email:

sales@bestatflooring.co.uk

Best at Flooring 5 star review on 10th June 2023

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 6th July 2022

Best at Flooring 5 star review on 31st March 2022

Best at Flooring 5 star review on 6th October 2021

Neil Phillipson

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the phone, quick to respond to enquiry and great prices. Will be happy to use again in the future.”

Posted 5 years ago

“The staff I spoke to on the phone were very helpful and we were able to order everything straight away. Unfortunately they were let down badly by the delivery people, who didn’t turn up on the arranged day (without letting us know, so we had stayed in all day for nothing). When the flooring did arrive the next day it had obviously been left out somewhere damp, some of the packaging was damaged, and had wet, dirty foot marks on it. No way to treat our new expensive flooring! Our complaint was dealt with sympathetically on the phone and, since the flooring itself didn’t, on the face of it, seem to have been permanently damaged, we decided not to return it immediately. Of course we won’t really know whether it is still fit for purpose until it is fitted in a few weeks time. So, the above rating would probably have been ‘good’ or even ‘very good’ had it not been for the less than acceptable delivery service.”

Posted 5 years ago

Hi Pam, Thanks for your feedback; We have been in contact with the courier and expressed how they let everyone down in the process. As a team we constantly aspire to very high levels of customer service and appreciate that we would have scored higher if the delivery had gone to plan. We do however have lots of helpful tips on how to maintain your new flooring and we are available on the telephone if you would like to speak to one of team at your convenience. Kind regards, Jamey Hollingshead Online Sales Manager

Posted 5 years ago

“Got a very nice oak floor at a really good price; I needed to match an existing floor and could have paid twice as much as I actually paid. I picked my floor up from Leeds and it was all good. I've now laod the floor and can confirm its quality and the fact it looks very good!”

Posted 5 years ago

“Good product and advice. Needed a bit more timber to finish the job and best at flooring contacted me to arrange collection and endured they had stock out aside.”

Posted 5 years ago

“Great company ,brilliant service”

Posted 5 years ago

“Got in touch as was confused about what Kahrs Flooring Spray I needed. Chatted to Zoe, on line, and she was most helpful - explained both options to me and ensured I knew which was the right product for me and our mop system. A god send as saved from an earache if I bought the wrong one.”

Posted 5 years ago

“very happy with my purchase will buy from them again”

Posted 5 years ago

“Great price! Delivery on the day as expected.”

Posted 5 years ago

“Great selection of flooring. I got Karndean Palio. Service from ordering to delivery was fantastic including personal contact. I can recommend and I will be using them again”

Posted 5 years ago

“Often find that I have to chase up my order as you take payment but never have stock and don't notify me when it is back in stock.”

Posted 5 years ago

“Fantastic service all the way, extremely friendly & professional. The new member of staffs first sale i believe & he was great. Highly recommended seller.”

Posted 5 years ago

“absolutely excellent service. everything arrived on time and in very good condition highly recommended”

Posted 5 years ago

“Superfast order processing and delivery. Very helpful customer service Thanks”

Posted 5 years ago

“Satisfied with flooring,a good product although a little pricey. Price was lower on website than we finished up paying.”

Posted 5 years ago

“Amazing customer service, amazing pricing too. Have used before and would again.”

Posted 5 years ago

“Very good quality and reasonable prices”

Posted 5 years ago

“Ordering my flooring very easy over the phone and order arrived within a few days would definitely use this company when ordering again”

Posted 5 years ago

“We've had great service from all the staff we have spoken to - a pleasure to deal with them!”

Posted 5 years ago

“Excellent value and service”

Posted 5 years ago

“I called to ask about a specific flooring we needed delivered within 2 days and I spoke to charlotte who was very friendly and helpful - great customer service! The delivery came nice and early, but the delivery men said we needed to bring all the flooring into the house within a couple of minutes, otherwise they would leave the wooden pallet with us. My husband and I are young and strong and so this was fine, but I think your company should look to improve the delivery process or at least allow more time. Not all customers will be physically able to respond in the same way, or will be equally happy to dispose of large wooden pallets.”

Posted 5 years ago

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Best at Flooring is rated 4.8 based on 269 reviews