bestsecret.com Reviews

“ My item was returned to Bestsecret on 19/11/2024. This is the second time I was informed that a refund was issued for my return but still nothing was credited to my account. This is really frustrating.Customer service is so bad. The only way to get a proper service on Beatsecret is to write an online review here. ”

“ Ftom 14 of October they don’t back me money for this order 2122678866 ! I received letter from them 100 times with different information and lay, i ll add all screenshots and documents here as well: 14 of October with confirmation they received return 24 of October you send me email that dhl lost return After many email they confirmed refund and still one month keep my money! I have dhl official letter they delivered you this return. ”

“ Very poor customer support. I have placed an order on 21st July (for 900 EUR) which to this day never reached me. I have contacted their support several times, and all I got is a standard reply that they will look into it and refund within 9-10 days. This was 20 days ago. Nor my parcel or a refund was initiated from their side, and on top of that they are now ignoring my emails/complains as well ”

“ e tekst pomoću fotoaparata I am a long-time user of Bestsecret, a diamond member with a lot of distributed invitations, to mention that in all those years I had 3 refunds. ”

“ I was refunded only for 1 item, after putting a complaint, they told me the shoes didnt pass their inspection (I returned them as they were recived, in the orinal box etc) and that I will not recive a refund for them. ”

“ I returned the product with reference number retour-2075895932-0,and I have not received a refund. ”

“ For this reason and because it is explicit on the website that it is possible to return the product and receive a refund, I decided to resend the product with a transport guide automatically made by them on the website itself. ”

“ Customer support just says to wait, there is no procedure to get a refund, there is no procedure to make a complaint, no procedure to speak with manager. ”

“ They do not refund money for an order that has not arrived. ”

“ Never ordering from them again. They did not refund me the correct amount of money for my return and they don't respond to messages. ”