“I just got the app a few weeks ago and everything was good to begin with.Made a few bets and lost , no big deal . I still had a hundred still on credit in my account. I made a hundred dollar bet Sunday night. I started watching the game and saw that the bet I made on the person scored which meant that I won on that slip. I logged back on to check my slip. There was no slip no more, but a credit of 10 dollars on my account. I got shamed out of 100 dollar bet and replaced with a 10 dollar credit on account. The bad thing about it is that there is no way for me to prove what was done . Just my word against theirs. I’m not using this app ever again.”
“Betonline had Iowa up 5-1 in top 11 va columbus in tripple A nd I quickly placed 2400 in wages. Then couple minutes later it said 3-1. Columbus beat them in bottom 11. Total fn scam. I took screenshot and they said I should check score elsewhere too and wage is final. It's a fn triple aaa baseball games... score isnr readily available and time sensitive wager. They are bunch of theives.”
“First they charge you 10% to make a deposit (unless you use bitcoin), then when you try to withdraw, you get charged ANOTHER $20 plus ANOTHER 2.5%!!! What an absolute JOKE!!!!!!! Oh, and you have to wait 8 business days after you made your initial deposit to be able to withdraw”
“Shame on this website, i registered in this site, deposited money by cryptocurrency. I lost money, again i deposited and won, when i wanted to withdraw my mkney the BLOCKED MY ACCOUNT, after contacting support they told my CALL WITH SUPPORT CENTER , i asled why ?! They said you have to Authenticate ! I wanna be unknown poker player, i deposited by CRYPTO CURRENCY, bcz i wanted to be unknown, realy i dont know what they think about it. Dont play in this website. SCAM WEBSITE”
“This is by far the worst thing a casino platform could do to someone , and someone who actually makes multiple deposits . BetOnline let me create my account and had me signed up no problem . Letting me deposit and even withdraw a few hundreds in the past . But today I won 5,000 . Soon after trying to just withdrawal a small portion of that , my withdrawal was declined and minutes later my account was closed . I then called customer service to speak with someone about getting knowledge to what's going on with my account , and where are my funds . I then got transferred a few times , put on hold and then hung up on . So I called back , sat on hold and the reasoning behind my account being closed was "having multiple accounts in one household " . This is entirely incorrect on their part due to the FACT of me only signing up for my ONE account . I have now read multiple reviews on BetOnline and the same issue I'm having with them , hundreds have had the exact same problem . It's honestly very frustrating because I actually love gaming on BetOnline . But they obviously have a very wrong way of conducting their business . It seems to me and pretty much to everyone else that has left a review that when someone wins any good amount from a few hundred, or a few thousand they don't want to follow through with the payout so they close the account and say it's been closed because of too many accounts . If that was the case why did you not only let me create my account but also accept every single deposit I have ever made with no issues but when it's time for you to pay up , BetOnline creates an issue due to them not wanting to pay anyone out is what it looks like . They told me I'd receive an email within 24-48 hours about what their conclusion is . I really don't want to have to take it further but I'm so close to getting my lawyer involved . They need to give me what rightfully mine .”
“I won 700 dollars, and tried to cash out, but they are telling me it takes seven days before I can try to withdraw again! They are completely out of line! They just do not want to pay me my winnings!”
“I play slots in states that have minimum payouts and also Indian casinos. Thus, from the regulated states with stated average payouts, I can compare these unregulated casinos and of course they are far worse. Betonline.ag is the worst I have ever played at, similar to what others often say about this place. I would guess their payout is variable in order to be as tricky as possible. In other words, some days it seems very low and the next it will be almost decent. I base this on playing low stakes with thousands of spins and there seems to be way more going on than just the variability of the game. I suspect they let you win at first, then algorithms may kick in based on your casino behavior, with the design to keep you returning as they siphon your money. Changing games might help, but you really are at their mercy, and they will brutalize your average faster than an casino I ever played at. Fees are horrible as are their running your credit card through all sorts of countries to avoid your bank (in some countries) from knowing it is a casino. Their sports book is OK. If you are still compelled to use their casino don't say you were not warned. Bonuses have lots of terms and conditions for the casino side. Often you must turn the money over so many times, but with the low payouts you likely will never reach that level. I once won some free play in a tournament they had and to get cash back I think I had to turn the bonus over 25 times. I could see the running total and I blew through around 500 in free play with just turning it over about 3X. lol”
“Im on a few different casinos and Betonline_AG is the worst casino Ive ever played.
1. the casino games all feel old and act old! Most of them are digital very few live games. Several times the games wont load and many of them when they do load they do not fit properly into the screen. Seriously!!
2. Customer service is TERRIBLE!!!! I talked with them on the phone 4 times and 3 times in live chat support. The 3rd phone call was to find out why none of the casino games were loading. The lady asked me for account details by the time I got them for her she just wouldnt answer me. Yet she didnt hang up it was like she had me on mute. I sat there for 5 minutes and kept saying hello. The 4th phone call was to get my remaining balance withdrawn to my Ewallet, I had enough this was horrible experience! During one live chat They just wouldn't respond to me about my questions. I sat there for 5 minutes waiting for them to respond. HORRIBLE!!!!!!! The final call was to get my remaining balance to my Ewallet. I told them to take there free credits back because a rule of you cant have them and withdraw. She takes them back and then tells me because I made a deposit within last 7 days they cant withdraw to me. Well I knew that but I want her To bypass that because of the horrible customer support(s) terrible game glitches to them just not loading at all. On one of the live text chats the agent Yet on one of the live text chats with customer support they asked more for my secret password to my account. I said what do you mean there is no option to setup extra security measures on my account?? He just goes silent after i said that. For 5 minutes I sat there and asked if he was there. I cant prove he was trying to get my password to my account but at the very least it makes me very suspicious!
3. Winners names do not scroll in a pane window. I didnt realize how big of a deal that was till I played a casino that doesnt have that. It makes the casino seem deserted.
4. THE CASINO IS DESERTED!!!!!! When at the live black jack, Roullete, Poker, and other LIVE games HARDLY ANYONE WAS IN THEM!! Not kidding! I began to think thats why they dont have a scrolling list of winners is because there is hardly anyone playing at betonline_AG
5. There is no option to secure your account! There is no 2-factor authentication to secure your account. There is no options AT ALL! In this day and age with all the online theft its almost mandatory. Worst casino ever! Yet on one of the live text chats with customer support they asked more for my secret password to my account. I said what do you mean there is no option to setup extra security measures on my account??
6. There is more but its nit picky I usually dont nit pick but this casino deserves. How its in operation at this point IM NOT SURE
DONT BE FOOLISH LIKE I WAS STAY AS FAR AWAY FROM THIS CASINO AS YOU CAN!!!! Now Im watching my bank account like a hawk because I really dont trust this casino AT ALL”
“I used to gamble at online casinos back in the early 2000s. It was bad back then, but now it's even worse.
I been so bored at home due to social isolation, so I decided to give it another try. What a mistake!
Where do I start?
1) Make sure to read about the terms and deposit bonuses thoroughly. There's so many conditions, it's nonsensical. Chances are very slim that you'll ever see any of that bonus money.
2) It's damn near impossible to win there, and there's nothing random about their algorithm. It's normal to lose 10 or more straight hands of blackjack there. Their table games and slots are very tight. A handful of people win, but who knows who those people are.
3) I never made it to cashing out, but heard countless stories about how hard it is to cash your winnings.
Trust me. I've been gambling for over 20 years at both land-based and online casinos. There is nothing legit about BetOnline.ag! Avoid this casino and tell your friends the same. If you're bored, find something else to do, but do not gamble via online casinos. They're all the same scam.”
