“I emailed re getting a return label. Received an email saying something had gone wrong and that you’d get back to me. No one has responded to the email. I need to return my necklace as it is too small which I was disappointed about.”
Hi Kerry,
We sincerely appreciate your valuable feedback. Our team is dedicated to ensuring that every customer has a positive and enjoyable experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
We are eager to address your concerns promptly and find a suitable resolution that satisfies your needs.
To facilitate further communication, please feel free to reach out to us directly via email at [customerservice@bevilles.com.au]. We look forward to discussing your concerns in more detail.
Best regards,
Jay
Hi Margaret,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
Please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your pendant, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members to assist you with this issue.
Kind regards,
Jay
“The item received was not as shown on the website. The earings were much larger in size and the finish was different. I will be returning them, and am very annoyed that I have wasted $9.95 postage, which I feel I should be refunded for false advertising on the website.”
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your purchase, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
Hi Barbara,
Thank you for taking the time to leave us a review.
We are sorry to hear that you had an issue with your bracelet.
Please contact one of our customer service members to assist you with this issue.
Kind regards,
Jay
Hi there,
We are so sorry to hear that this was your experience with us at Bevilles.
To assist with you further with your issue, please don't hesitate to email us at customerservice@bevilles.com.au
Kind regards,
Nauri
Dear Maureen,
We are so sorry and we sincerely apologise for the receiving a flat battery watch.
Please reach out to us at customerservice@bevilles.com.au , so we can make it right.
Regards,
Shabs
Hello Carl,
Thankyou for leaving us a review.
Please do reach out to us via customerservice@bevilles.com.au
If you require further assistance.
Kind regards,
Wafaa
Hello Manuella,
Thankyou for leaving us a review!
Please not that our team is happy to answer any of your queries before purchase whether in-store or online via chat. You can also email us on custoerservice@bevilles.com.au
Kind regards,
Wafaa
Hello Monika,
Thankyou for leaving us a review!
Please do go into store or reach out to our online team via email at customerservice@bevilles.com.au
Our team will be more than happy to assist you with your queries.
Kind regards,
Wafaa
“Very disappointed with my pendant purchase considering the price I paid. The necklace chain was so fine and entangled, the pendant keeps falling off the chain as the closure has a tiny gap . Very poor workmanship.”
Hello Kathy,
Thankyou for leaving us a review.
We are sorry that you are unhappy with your recent purchase.
Can you please contact us via email customerservice@bevilles.com.au
Kind regards,
Wafaa
Hi,
We are so sorry that we did not have the stock you were after. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory error.
We hope that you will still consider Bevilles in the future.
Kind regards,
Zerina
“I was happy with my purchase. BUT...When I ordered online it had a big banner ORDER NOW and get your purchase the NEXT BUSINESS DAY. It took 2 weeks, plus the follow-up to say it was delayed came well after a week of purchase. I'm not worried that it took 2 weeks, but I do not appreciate being manipulated with false advertising. And unimpressed by the delayed follow-through. There are too many scams out there. Think of the customer and what they may be feeling not knowing what's going on.”
Hi Denise,
Thank you for taking the time to share your experience with us.
We are incredibly sorry to hear you have not had a good experience and have felt mislead.
We can assure you this is not our intention!
Whilst we aim to have all orders dispatched within 1-5 business days and sometimes the next business day, we are not always 100% accurate on our stock levels. As a result, it can cause a delay in dispatching your order.
Once again, we are incredibly sorry for any inconvenience this has caused you.
Kind regards,
James
Hi,
We are so sorry to hear that you have been experiencing issues with your item.
We are happy to work with you to resolve this issue, please refer to the email we have sent regarding next steps.
Kind regards,
Zerina
Hi Jannett,
Thank you so much for your feedback, we are so sorry to hear you are experiencing issues with your delivery.
Please note, once an item has been dispatched via AusPost, we are limited in what we can do regarding delivery times and processes.
However, please feel free to email us as customerservice@bevilles.com.au so that we can see what we can do for you.
We hope to see you shopping with us again soon!
Kind regards,
Zerina
“Unfortunately not willing to move stock between stores for me to click and collect (limited or no stock in Victoria), but were willing to post directly to me, so a bit of a mixed bag. To be fair, when I placed the order to be posted it was delivered in 4 days so I was happy with that.”
Hi David,
Thank you so much for your feedback, we are so glad you are enjoying your purchase.
Unfortunately, our system does not allow us to convert Click and Collects between stores, so we do what we can to help our customers in these low stock situations.
We hope we were still able to help and we hope to see you shopping with us again soon!
Kind regards,
Zerina
“I received bracelet on time but when I took it to get engraved it was scratched. Looked damaged. I didn’t have too to return it as I needed it for present.
Very disappointing”
Hi Koula,
We are so sorry to hear that this was your experience.
Please email us at customerservice@bevilles.com.au so that we can get more details and assist you in resolving this for you.
Kind regards,
Zerina
Hi Amanda,
Thank you for your review!
We have emailed you today with an update on your order with the tracking information.
If there is anything else we can do to assist you please do not hesitate to reach out.
Kind regards,
James
