“Your customer service could do more to relate to the customer about the purchase of the ring I purchased, it took 3 weeks to source my size which they did not have in stock. I rang around the stores myself and found another size which I was happy with and rang the online store to let them know. From there it still took another week to get it from the store to your online warehouse to post out to me. I don't understand that I could find the ring that I ordered, and not the online warehouse. As I did let them know I was happy with another size early on in the piece.”
Hi Toni,
Thank you for sharing your experience with us, and we apologize for the inconvenience you faced in sourcing the correct size for your ring. We understand that this process took longer than expected and that you had to take additional steps to find the size you wanted.
Your feedback is important to us, and we'll use it to improve our communication processes and ensure that similar issues are avoided in the future.
We truly appreciate how patient and understanding you were throughout the whole process. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Warm regards,
Nona
Hi Gerocel,
Thank you for sharing your valuable feedback with us. We're sorry to hear about your experience and we will do better next time.
If there's anything specific we can do to address your concerns or if you have further details to share, please reach out to our customer service.
Kind regards,
Lyn
“I know the item was custom but it took over 8 weeks to get to me. The chain is balls not links. The design is overall ok but the stones are too small”
Hi Kathryn,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the extended wait time for your custom item. We appreciate your patience.
We value your input as it helps us enhance our offerings. If there's anything we can do to address your concerns or if you have further feedback, please do not hesitate to reach out.
Kind regards,
Lyn
Hi Chris,
We sincerely apologize for the inconvenience caused by the color discrepancy, as well as any delays in dispatch and transit.
Your satisfaction is important to us, and we take your comments seriously. If there's anything specific we can do to make it right or if you have further concerns, please reach out to our customer service team.
Kind regards,
Lyn
Hi Corallie,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced regarding the confirmation email and shipping notification for your purchase. We take your feedback seriously and will investigate the matter to ensure it doesn't happen in the future.
If there's anything specific you would like us to assist you with, please feel free to let us know.
Kind regards,
Lyn
“I had a fantastic experience with the online customer service via webchat- Ana was fantastic, very helpful and accommodating to my questions.
I was however disappointed in my purchase- the huggies I bought said 10mm but that seems to be the inner size. The huggies were sadly larger and certainly thicker then I had expected- I would have like to exchange but considering they are earrings I doubt I’d be able to so I guess that’s the curse of buying online.”
“Shopping experience was average, was suppost to be click and collect, item was unavailable so I was emailed to ask If I wanted express post, I replied to say yes within hrs, this was a wed.
I waited to fri and still herd no reply or received my item, I called twice then finally someone answered saying yes they has seen my email, but I was the one to make contact. They said they would contact me, instead I eventually got an email from Australia post saying it was on its way. I finally received the product. The product received was not my best purchase, to be host in terms of quality, I have purchased better from sports girl. The clasp on the earrings is not sturdy, and keeps falling out of my ears. If someone could please contact me regarding the product it would be much appreciated.”
“It is frustrating that, when you order online and choose store pickup, the order is cancelled and refunded without consultation if the items are not available at the chosen store. Then, if you place the same order and choose delivery, the items are delivered without a fuss. Surely you can see what is wrong with that??”
“The colour of the jade on the item I picked up was very different to the colour advertised online. I did click and collect and the lady at the store was sympathetic but couldn’t offer anything better. I emailed Beville’s head office and asked for someone to ring me - heard nothing back. Bracelet is quite nice, and it’s the sentiment I wanted, but poor advertising and poor customer service.”
“The items I purchased had no size listed in the description., which was poor on detail generally and big on marketing The bangle size guide was absolutely useless.”
