“i went to bevilles as i had a birthday voucher and she wouldn’t let me get what i wanted cos it didn’t add up to the minimum spend of “100 dollars” but one item was 40$ and the other was 60$. pretty sure that’s 100 dollars but whatever. then i did it online and it worked straight away i was in bevilles for over an hour and my time was wasted. there was a lady there being trained but the asian lady who supposed to be the “supervisor” had no idea what she was doing it was ridiculous it’s like they just wanted to take my money. so rude. i went to click and collect my order at bevilles and i had a different lady and she was nice but this asian lady was having another issue with another customer. so i think she has a problem cos she is so rude and has no customer service skills what so ever.”
Dear Charlotte,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
“Very disappointing packaging, I purchased online and box was so tattered (not from the mailing it was a bubble wrapped parcel) I actually went to the shop and asked for new packaging (was a birthday gift) very disappointing that $1000 item was in a box that looked like it was ran over by a truck”
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear about your disappointment with the packaging. We value your feedback, and we will utilize it to enhance our services. If you would like further assistance or wish to discuss your concerns, please don't hesitate to contact our customer service team.
Kind regards,
Lyn
Hi Cara,
We're truly sorry to hear about the inconvenience you experienced with your delivery. Your feedback is invaluable to us, and we'll do our best to improve our delivery processes to avoid similar situations in the future. We understand your frustration and apologize for any inconvenience caused.
If there's anything else we can assist you with, please feel free to reach out to us directly.
Kind regards,
Lyn
Hi Monique,
Your order was dispatched on March 15th and has been available for pickup at the Katanning post office since March 20th.If there's anything else that we can help you with please reach our customer service. We are here to help.
Kind regards,
Lyn
Hi Lisa,
We sincerely apologize for the inconvenience caused by the incorrect address on your order, resulting in its return. We understand that you now prefer a full refund for the order. Once it arrives, rest assured that we will promptly process the refund for you.
Kind regards,
Lyn
“Delivery too long. Items from overseas companies have arrived quicker than Bevilles.
No feedback regarding postage.
9 carat Gold Item broke in 2 days. (Loop on necklace is tiny making it really difficult to latch.)
Unable to receive return label immediately due to system upgrade.
It's been several weeks since I first made the order and still can't wear what I paid for.”
Hi Alana,
We sincerely apologize again for the delay due to our system upgrade.
Please be assured that our system is now back up, and we have sent the return label to your email. Once we receive the item, we will take the necessary actions promptly.
Kind regards,
Lyn
Hi Sandra,
Thank you for your feedback and we sincerely apologize for any inconvenience you've experienced with the size of the earrings.
Your input is valuable to us, and we would like to make things right for you. Please contact our customer service, and we will explore options to ensure your satisfaction.
Kind regards,
Lyn
“Called up as I hadn’t received it, was told low stock so would be dispatched on 28th, wanted to cancel then they were magically ready and dispatched. Lied to by staff”
Hi Becca,
Thank you for sharing your feedback with us.
We apologize if there was any confusion regarding the availability of your item at the time of your inquiry. Our aim is to always be transparent and provide the most up-to-date information possible. Please know that we have processes in place and a timeframe for items that are not currently in stock, so we can source the item out and inform you accurately about what's happening; hence, the estimated date was given. However, we were lucky to have received your item from another warehouse and have updated you right away.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we appreciate your understanding.
Warm regards,
Nona
Hi Melissa,
Courier tried to deliver it last Friday. Unfortunately, no one was available.
Your package is ready for pickup from GOROKAN LPO as of today Wednesday 28 February, 11:02AM AEDT.
Kind regards,
Lyn
Hi Haley,
Thank you for sharing your feedback with us regarding your recent purchase of the pendant. We sincerely apologize that the size of the pendant did not meet your expectations based on the description provided.
We understand how important it is for our customers to feel satisfied with their purchases, and we regret any disappointment this may have caused you. Our aim is to provide accurate and detailed product descriptions to help our customers make informed decisions.
We truly value your input, and your feedback will be instrumental in improving our product descriptions and ensuring a better shopping experience for all our customers in the future.
Thank you for choosing us, and we hope to see you again soon.
Warm regards,
Nona
“Didnt ship the item when it was specified at time of purchase and then missed the second ship date by another 2 days. I was lied to about the loyalty scheme and had to argue for my reward dollars which took even more time and was unacceptable”
Hi Stephanie,
Thank you for sharing your feedback with us. Your feedback is invaluable as we continue to improve our services.
Please feel free to reach us out if you have any other concerns.
Warm regards,
Bevilles
Hi Shivangi,
We are deeply sorry to learn about your experience with our staff member when picking up your gift. Your feedback is incredibly important to us, and we take your concerns very seriously. We strive to create a welcoming and respectful environment for all our customers, and we regret that we fell short of this commitment during your recent interaction. Please be assured that this will be dealt with internally.
We genuinely appreciate you bringing this matter to our attention, and we hope to have the opportunity to assist you again in the future.
If you have any concerns, please feel free to contact us directly.
Thank you for your understanding and for giving us the opportunity to improve.
Warm regards,
Nona
Hi Jordyn,
We sincerely apologize for the error and any inconvenience it has caused you.
We kindly ask that you reach out to our customer service team with your order details so that we can arrange for the correct necklace to be sent to you.
Again, we apologize for the error and thank you for bringing it to our attention. Your satisfaction is important to us, and we appreciate your understanding and patience.
Warm regards,
Nona
“Took over a month to get delivery and had to email customer service to ask for delivery, i purchased matching ring, earrings and necklace and had ring refunded without contacting me, I would not have bought tge necklace and earrings without the ring originally”
Hi Kim,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay in delivery and the unexpected refund of your ring without prior communication.
We understand your frustration and want to assure you that we attempted to source the item for you, but unfortunately, we were unable to secure it within the expected timeframe, leading to the delay in delivery.
Once again, we apologize for the inconvenience, and feel free to reach out to our customer service team if you have any questions or need further assistance.
Warm regards,
Nona
“Purchased $1000 gift vouchers and went to use them to get a layby out and the voucher codes on the email wouldn’t work therefore couldn’t get my layby and I’m yet to receive any further communication from the store in regards to them.”
Hi Kristy,
We apologize once more for the inconvenience and confusion regarding the amount of the gift cards. I understand that this issue has been resolved with our store and should you need any further assistance please feel free to reach us out.
Kind regards,
Lyn
Hi Mathew,
Thank you for sharing your feedback with us. We're sorry to hear about your experience. We strive to provide accurate representations of our products, and we apologize if the picture may have given a different impression.
Your input is valuable, and we take it seriously. If there's anything specific we can do to address your concerns, please reach out to our customer service.
Kind regards,
Lyn
Hi Ivan,
We sincerely apologize for the inconvenience you've experienced with receiving damaged products, especially on two occasions. This falls short of our commitment to providing quality items.
Please reach out to our customer service, and we will promptly address the issue and work towards a satisfactory resolution. Your feedback is crucial, and we appreciate your patience and understanding as we rectify this situation.
Kind regards,
Lyn
