British Heart Foundation Reviews

1.3 Rating 339 Reviews

6 %

of reviewers recommend British Heart Foundation

Company Reviews

Questions

Metrics

1.3

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Popular Questions:

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How quickly does British Heart Foundation resolve customer queries?

Helpful Report

(6 days ago)

Greater than 41% of reviewers feedback is British Heart Foundation resolves customer queries within an hour.

Helpful Report

(6 days ago)

84.62%

Industry Average

“ Just had a washing machine,bed and 2 air purifiers delivered the guys that delivered were excellent and very quick customer service from exeter was excellent and great communication. ”

- Anonymous

“ I’ve used the furniture collection/donation service satisfactorily, albeit with a bit of hassle to arrange collections. ”

- Anonymous

“ Absolutely appauling service from the customer service department. Twice someone was coming to collect goods and twice they made excuses for their drivers not turning up. I support the BHF for personal reasons but will never contact them again for donating furniture. ”

- Anonymous

British Heart Foundation Reviews

Customer Service - Good