Big Bathroom Shop Reviews

Name: Big Bathroom Shop
Address: 1003 Jupiter House, Mercury Rise, Altham, Lancashire
Rating: 1.79

1.8 Rating 19 Reviews

16 %

of reviewers recommend Big Bathroom Shop

Company Reviews

Questions

Metrics

1.8

Based on 19 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0845 122 7569

Email:

info@bigbathroomshop.co.uk

Location:

1003 Jupiter House, Mercury Rise, Altham
Lancashire
BB5 5BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently, I had the pleasure of interacting with Josh from Big Bathroom Shop, and I must say, his customer support was nothing short of incredible. From the moment I reached out with a query, Josh was attentive, knowledgeable, and went above and beyond to ensure my experience was seamless. His prompt responses and willingness to help truly made a difference. It's customer service like this that earns a solid 5-star rating. Thank you, Josh, for such a fantastic service!”

Helpful Report

Posted 5 months ago

“Really bad to deal with and too many agents dealing with stuff and keep mis communicating despite a thread of emails. Only decent communication and follow up was with Jordan. Definitely won't be purchasing from here ever again. Had to pay out of my own pocket to return a tap even though it was not my mistake placing the order.. Avoid”

Helpful Report

Posted 11 months ago

“This shop is not even a place worth for review . If there is a —-1 for review . I would go for that rating. Kindly urge look other shops and completely avoid this at all costs. I bought items worth of 1000 pounds and nothing was fitted. All the items are waste. Customer service is worst than British airways when their flights are cancelled. Delivery and communication is 4x worst.”

Helpful Report

Posted 1 year ago

“Bad customer service, she told me she was 'only customer service' so couldn't help, which negates the point of customer service. products aren't fit for use.”

Helpful Report

Posted 1 year ago

“The porterhouse steak was cooked to perfection, however the woman who served it to me was named Jessica and she smelled like sultanas, me personally i do not like sultanas because one time when i was young I got one stuck in my ear, and now i can only hear squirrels having a good time (if you know what i mean wink, wink ). Anyway I asked for the steak to be medium rare and it was a well done. When i sent it back and went to talk to the chef, i told him that it was well done and he said thank you i made it. Me being mad I threw the steak at the chef and my sultana popped out. Anyway I recommend this company because I took a big one in the bathroom :)”

Helpful Report

Posted 1 year ago

“I recently purchased a basin that comes with a wash stand. However when my plumber tried to install it the wash stand was the wrong size. The instructions in the package did not provide any information other than how to assemble the pieces and the product page did not mention the dimensions of the wash stand. Unfortunately, the plumber had already cut the pipes and had to drain my system to stop them leaking. When I called the customer service they said the wash basin is a generic one and it had to be cut to size. Apparently, I should have dig out the manual in PDF, read it and figure out from drawings that it needs customising. They also think the customer should have their own pipe cutter. The product page has conveniently had no information or caveats on this and the customer service took no responsibility for any of the incurred cost like plumber call lout fee or the inconvenience of having no basin for the next time the plumber has time to come back! There are other companies that provide similar products. I would stay away from this one!”

Helpful Report

Posted 3 years ago

“Taken money, not delivered, and refusing to refund. Goods not delivered 1 week after confirmed delivery date. Not giving a refund until the goods are returned but they have never been delivered.”

Helpful Report

Posted 3 years ago

“If I could give no stars I would in a nutshell THE WORSE CUSTOMER SERVICE EVER!”

Helpful Report

Posted 3 years ago

“Terrible customer service. Extremely slow delivery. Poor packaging. Incompetent staff. This customer experience with this company is appalling. Please avoid at all costs, I would never buy anything off them, ever again. 04/03/21 - Ordered the product, on their 'standard 2-5 day' delivery. 11/3/21 - I received an email saying the order had been processed - it took them 7 days to process an order! No explanation why. Again, told the delivery would be '2-5 working days' 24/03/21 - 2 weeks later, the product still hadn't arrived! No communication as to why, so I called them, again. Apparently the product was with the courier and would be delivered the next day! 25/03/21 - Courier service (Katem Transport) arrived. Solo driver who was not able to unload the shower screen or tray by himself. Expected a 75 year old man to help him unload the delivery. Threatened to return the load to depot if he couldn't get help to unload it. 30/03/21 - The bathroom fitter opened the packages and found the wall channel damaged (bent) beyond repair. This damage had been caused by the banding being too tight on the packages and crushing the channel and the wafer-thin cardboard packaging that they use being woefully inadequate. I immediately called Big Bathroom Shop and told them about the issue. The wanted evidence photos emailed to them, which I sent the same day. As I already had bathroom fitters on site, I asked for the replacement to be sent out next day delivery. 31/03/21 - I received a call, followed up by an email, that the replacement order had been sent out on next day delivery. I was told that 'Due to the impending Easter bank holiday it may take longer'. I queried why Easter would affect next day delivery, when it wasn’t Easter for another 2 days! Apparently, Next Day doesn’t mean Next Day to them, it means it will be shipped the next day and delivered the day after! 07/04/21 - The replacement wall channel still hadn't arrived. I spoke to Customer Services again, they said that for some reason the order was 'stuck in the system'. It was being 'pushed through' now, but they had missed the cut off (at 2:00pm!) for next day delivery, so it should arrive in 2 days. 08/04/21 – I got an email through the night from FedEx, saying there was a parcel on next day delivery and would be there before 12:00. The parcel was coming from ‘Limitless Digital’, I’ve never heard of them but I’m guessing that must be one of their other trading names. Miraculously, the wall channel arrived at 11:58. This time it was securely packaged and undamaged when received. From placing the order, to receiving the all of the product, took 5 weeks! This was on a product that was in stock and should have taken ‘2-5 days’ delivery. They offered me a £25 ‘goodwill gesture’ for the countless man hours that have been wasted while contractors were waiting for their product to arrive! Products are cheap, that's the only positive about this company, but as with everything in life - you get what you pay for. If you are prepared to wait weeks and weeks and accept sub-standard quality product when it does finally arrive, then this company is perfect for you. Personally, I would prefer to spend a few extra quid to get product as described, when it is due to be delivered.”

Helpful Report

Posted 3 years ago

“If anything goes wrong you will regret it. Waited in and paid someone to wait in and they have failed to collect three times so far. Avoid, go with VP for better service.”

Helpful Report

Posted 4 years ago

“I had problems with 4 identical double panel radiators purchased from CheapSuites whom Big Bathrooms have taken over. I expected no sympathy when I contacted them regards the units. To my utter surprise they have replaced all 4 units, which were 4 yrs old, at no cost. No complaints here.”

Helpful Report

Posted 5 years ago

“Poor customer service. Waited in for a returned item … three times, they hadn't even asked the courier to come and collect. Really annoyed.”

Helpful Report

Posted 5 years ago

“Pathetic company. Sold tap which was faulty and didn't let out water! In process of taking them to court. Run by a bunch of delinquents with personality disorders and no gcses.”

Helpful Report

Posted 5 years ago

“AWFUL customer service & bad quality products- never order from this company Wife is 9 months pregnant & about to give birth any moment. The customer service we received was absolutely appalling & caused massive undue stress. Still without an installed unit & toilet and due to have a newborn any minute. Vanity unit arrived cracked & toilet seat broken. When we rang up, we were promised 9.30am next day for new items, which never arrived. Was told on the phone 'broken items are normal' and it was the couriers fault. Also its up to the customer to dispose of the broken units, costing us time & money The next day...an hour late another arrives. Broken again. My wife had to spend hours on the phone and managed to get a 3rd unit out for delivery for the next day- and had to push them really hard to go above and beyond to do this. They weren't giving much. After promising they would pay the plumber for an extra day rate of £250, and then saying the unit would be for free after all the hassle- they then changed their mind on the plumber fee, and said they'd been 'overly generous enough' and it was a 'real gesture of goodwill'. Plumber has now had to come out 3 times so cost us £750 and the unit was £715 so we're at a loss with a lot of stress we could have done without. Immature, awful customer service. Really was the pits. DO NOT ORDER WITH THEM, I will be spreading the word.”

Helpful Report

Posted 6 years ago

“more than happy with the purchase and price. will buy from this company again,”

Helpful Report

Posted 6 years ago

“Ordered from them on Tuesday, paid £6 for the 'named delivery' service. The earliest day to pick was Friday - which was the last day before the installation. I called them on Wednesday morning to ask them to make sure the item arrives before Friday (I was happy for the earlier delivery) to which they told me not to worry. Nothing happened on Thursday with my order, so I called them again to find out what was happening, was told it was dispatch and promised a tracking code which was never sent. I called again to be told it was NOT dispatched - thanks! They eventually sent it with Hermes at 6pm on Thursday - the worst courier anyone could have picked (obviously pocketing the difference between the £6 and whatever Hermes charged them). No surprise it failed to arrive on Friday - spoken to a number of people there including a senior manager - was told I was rightly ignored on Wednesday with my request to expedite sending because it was "the process" and the best they can do is a refund of £6. They refused to send the parcel with a more reliable service to ensure it arrives on Saturday or do anything else - oh well, I vote with my feet.”

Helpful Report

Posted 7 years ago

“I purchased some new toilets and concealed cisterns on advice from an operator and had them delivered. I had them installed and the cistern water is too small for the pan as the pan is requires additional water. The mechanisms in the cistern are very poorly made and I am trying to get to speak to someone about this. I am getting emails from lots of different people with no solution in sight. Most frustrating. Poor customer service and annoyed. We are experienced renovators and this is the first time we have come across this.”

Helpful Report

Posted 7 years ago

“WARNING DO NOT USE, THERE PRODUCTS ARE POOLY BUILT RUBBISH, CUSTOMER SERVICE IS USELESS”

Helpful Report

Posted 8 years ago

“If you are reading this and are debating getting a bathroom suite from BigBathroomShop.co.uk I would strongly advise you look elsewhere - you will save yourself money and a lot of unnecessary stress. We purchased a complete mid-range bathroom suite and fittings from BigBathroomShop.co.uk 13 months ago, the bathroom was for a property development and as such was professionally fitted by certified professionals. The house was vacant for a further 4 months after the bathroom suite was fitted as refurbishment and renovation on the rest of the house continued. After 8-9 months of non-heavy use (there is only two of us, both professionals, both working long hours full-time away from home) the bathroom suite has started to break apart! We contacted BigBathroomShop.co.uk expecting them to replace the part(s) under the Sale of Goods Act 1979 which stipulates that goods supplied should be of "satisfactory quality, fit for purpose and has lasted a reasonable length of time". BigBathroomShop.co.uk official stance is that a bathroom will only last 12 months!!! This is in contrast to the original bathroom suite we had previously removed that stood the test of time for almost 60 years. To add insult to injury they then accused us of breaking the part in question - I quote a communication from one of their representatives "the unit has been mis-used". The part in question is an internal mechanism for the toilet cistern, how we have "mis-used" it is beyond me. It is now going to cost us £100's to get the part replaced and fitted - not to mention the huge inconvenience of not being able to use our new bathroom suite - we have been forced to resort to using the downstairs lavatory (which has been there for 60 years... and might I mention, still works...) PLEASE PLEASE, do yourself a favor and look elsewhere, BigBathroomShop.co.uk is a cowboy outfit hiding behind a "shiny" website, which I'll add for completeness didn't work when we originally tried to order our suite. The website proclaimed they did not offer a delivery service in our area - we live in England's second city... Birmingham... this was after hours of finding the right suite adding it to the basket, and attempting the checkout three or four times. We ended up having to phone them up to continue the order... now I really wish I had not have bothered and have taken my custom elsewhere. Buyers beware.”

Helpful Report

Posted 9 years ago

Big Bathroom Shop is rated 1.8 based on 19 reviews