Big Bathroom Shop Reviews

Name: Big Bathroom Shop
Address: 1003 Jupiter House, Mercury Rise, Altham, Lancashire
Rating: 1.61

1.6 Rating 18 Reviews

11 %

of reviewers recommend Big Bathroom Shop

Company Reviews

Questions

Metrics

1.6

Based on 18 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0845 122 7569

Email:

info@bigbathroomshop.co.uk

Location:

1003 Jupiter House, Mercury Rise, Altham
Lancashire
BB5 5BY

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are reading this and are debating getting a bathroom suite from BigBathroomShop.co.uk I would strongly advise you look elsewhere - you will save yourself money and a lot of unnecessary stress. We purchased a complete mid-range bathroom suite and fittings from BigBathroomShop.co.uk 13 months ago, the bathroom was for a property development and as such was professionally fitted by certified professionals. The house was vacant for a further 4 months after the bathroom suite was fitted as refurbishment and renovation on the rest of the house continued. After 8-9 months of non-heavy use (there is only two of us, both professionals, both working long hours full-time away from home) the bathroom suite has started to break apart! We contacted BigBathroomShop.co.uk expecting them to replace the part(s) under the Sale of Goods Act 1979 which stipulates that goods supplied should be of "satisfactory quality, fit for purpose and has lasted a reasonable length of time". BigBathroomShop.co.uk official stance is that a bathroom will only last 12 months!!! This is in contrast to the original bathroom suite we had previously removed that stood the test of time for almost 60 years. To add insult to injury they then accused us of breaking the part in question - I quote a communication from one of their representatives "the unit has been mis-used". The part in question is an internal mechanism for the toilet cistern, how we have "mis-used" it is beyond me. It is now going to cost us £100's to get the part replaced and fitted - not to mention the huge inconvenience of not being able to use our new bathroom suite - we have been forced to resort to using the downstairs lavatory (which has been there for 60 years... and might I mention, still works...) PLEASE PLEASE, do yourself a favor and look elsewhere, BigBathroomShop.co.uk is a cowboy outfit hiding behind a "shiny" website, which I'll add for completeness didn't work when we originally tried to order our suite. The website proclaimed they did not offer a delivery service in our area - we live in England's second city... Birmingham... this was after hours of finding the right suite adding it to the basket, and attempting the checkout three or four times. We ended up having to phone them up to continue the order... now I really wish I had not have bothered and have taken my custom elsewhere. Buyers beware.”

Helpful Report

Posted 8 years ago

“WARNING DO NOT USE, THERE PRODUCTS ARE POOLY BUILT RUBBISH, CUSTOMER SERVICE IS USELESS”

Helpful Report

Posted 8 years ago

“This shop is not even a place worth for review . If there is a —-1 for review . I would go for that rating. Kindly urge look other shops and completely avoid this at all costs. I bought items worth of 1000 pounds and nothing was fitted. All the items are waste. Customer service is worst than British airways when their flights are cancelled. Delivery and communication is 4x worst.”

Helpful Report

Posted 7 months ago

“Bad customer service, she told me she was 'only customer service' so couldn't help, which negates the point of customer service. products aren't fit for use.”

Helpful Report

Posted 9 months ago

“If I could give no stars I would in a nutshell THE WORSE CUSTOMER SERVICE EVER!”

Helpful Report

Posted 2 years ago

“Terrible customer service. Extremely slow delivery. Poor packaging. Incompetent staff. This customer experience with this company is appalling. Please avoid at all costs, I would never buy anything off them, ever again. 04/03/21 - Ordered the product, on their 'standard 2-5 day' delivery. 11/3/21 - I received an email saying the order had been processed - it took them 7 days to process an order! No explanation why. Again, told the delivery would be '2-5 working days' 24/03/21 - 2 weeks later, the product still hadn't arrived! No communication as to why, so I called them, again. Apparently the product was with the courier and would be delivered the next day! 25/03/21 - Courier service (Katem Transport) arrived. Solo driver who was not able to unload the shower screen or tray by himself. Expected a 75 year old man to help him unload the delivery. Threatened to return the load to depot if he couldn't get help to unload it. 30/03/21 - The bathroom fitter opened the packages and found the wall channel damaged (bent) beyond repair. This damage had been caused by the banding being too tight on the packages and crushing the channel and the wafer-thin cardboard packaging that they use being woefully inadequate. I immediately called Big Bathroom Shop and told them about the issue. The wanted evidence photos emailed to them, which I sent the same day. As I already had bathroom fitters on site, I asked for the replacement to be sent out next day delivery. 31/03/21 - I received a call, followed up by an email, that the replacement order had been sent out on next day delivery. I was told that 'Due to the impending Easter bank holiday it may take longer'. I queried why Easter would affect next day delivery, when it wasn’t Easter for another 2 days! Apparently, Next Day doesn’t mean Next Day to them, it means it will be shipped the next day and delivered the day after! 07/04/21 - The replacement wall channel still hadn't arrived. I spoke to Customer Services again, they said that for some reason the order was 'stuck in the system'. It was being 'pushed through' now, but they had missed the cut off (at 2:00pm!) for next day delivery, so it should arrive in 2 days. 08/04/21 – I got an email through the night from FedEx, saying there was a parcel on next day delivery and would be there before 12:00. The parcel was coming from ‘Limitless Digital’, I’ve never heard of them but I’m guessing that must be one of their other trading names. Miraculously, the wall channel arrived at 11:58. This time it was securely packaged and undamaged when received. From placing the order, to receiving the all of the product, took 5 weeks! This was on a product that was in stock and should have taken ‘2-5 days’ delivery. They offered me a £25 ‘goodwill gesture’ for the countless man hours that have been wasted while contractors were waiting for their product to arrive! Products are cheap, that's the only positive about this company, but as with everything in life - you get what you pay for. If you are prepared to wait weeks and weeks and accept sub-standard quality product when it does finally arrive, then this company is perfect for you. Personally, I would prefer to spend a few extra quid to get product as described, when it is due to be delivered.”

Helpful Report

Posted 3 years ago

Big Bathroom Shop is rated 1.6 based on 18 reviews