BJS Home Delivery have a Customer Happiness Grade of C. Customers are happy with their delivery and customer service but are unhappy with their refunds.
“
Everything you could want from a delivery company. 3hr window supplied. Advance notice of eta. Regular updates. Arrived to the minute! Very professional and friendly lads. Great info and tracking on website. Perfect
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- Rob o
“
The driver Miquel was very professional careful and an amazing delivery man . Thank you again Miquel.!!! Your Great !
Go BJS!!!!!
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- Anonymous
“
Delivery order from Cotswold Company received today .On time by two
First Class tradesmen ,pleasant efficient smart .A credit to your companies
Thank You
G Webb Knaresborough
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- G Webb
“
Terrible service! Received a text yesterday to say our sofa set will be delivered today between 7am and 10am so my wife and I made arrangements to be home. We received a text at 8:40am saying the delivery could not be completed due to a system error. I am going to be asking for a full refund.
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- Anonymous
“
Bjs keep changing my delivery date at the last minute with very poor excuses and a clear lack of any decent customer service. I am now so frustrated that I have requested my furniture is returned to Dusk for a refund. I would rather order from elsewhere rather than deal with this delivery company.
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- L fitzgerald
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I later received an email that I could only receive a partial refund, I lose my $18 point value that I used.
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- Anonymous
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⭐ 1-Star Review
Extremely Disappointed – Poor Service and No Respect for Customer’s Time
I placed an online order on June 1st for four Kelly tires, including installation.
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- Sussette Castellanos
“
Just had a bed delivered.
Excellent service.
Notification the night before to let me know my three hour delivery times.
Then a phone call 30mins before delivery.
Carried the two parcels inti our apartment and were gone within 15 mins.
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- Anonymous
“
Bit sceptical about this company delivering to me after reading all the negative reviews, but cannot fault the service i received. Estimated time given to me day before delivery for a 3 hour time slot, phone call received on day of delivery advising me that delivery would be within 30 to 40 minutes (pretty much within first half hour of estimated time slot). Delivery was 45 minutes after the call and had no issues whatsoever.
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- Neil
