Blackcircles Limited Reviews

Name: Blackcircles Limited
Address: Blackcircles.com Ltd, Rowan Court, Peebles, Edinburgh
Rating: 2.00

2.0 Rating 2 Reviews

0 %

of reviewers recommend Blackcircles Limited

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Phone:

0845 620 2000

Email:

sales@blackcircles.com

Location:

Blackcircles.com Ltd, Rowan Court, Peebles
Edinburgh
EH45 9BU

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Anonymous

Anonymous // 01/01/2019

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“Bought (and paid for) tyres online and scheduled a Saturday morning appointment at the fitters. Made plans to head out of London for the weekend after the new tyres were fitted. Friday afternoon at 15:30 I received the appointment confirmation email. An hour later I get an email cancelling the appointment as the tyres weren't available, and told to book for 3 days later. I called up and requested a refund. Was told the usual "3-5 days", which was unacceptable to me. Got a supervisor to call me back, and was told that while they CAN DO A SAME-DAY REFUND, the finance team had left, and I'd have to wait for Monday, which was again unacceptable to me. Got another callback and money refunded to the bank within a couple of hours on Friday evening. All credit to Sophie for making an effort, showing empathy and resolving the issue for me. She's the reason for two stars, blackcircles deserves none. KwikFit stepped up and gave me a Saturday booking and a price that was cheaper and with a free alignment, battery and brake checks. So spend your money there.”

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Posted 4 years ago

“Seems like a great service until they make the critical mistake of not alerting you to the fact that the booking slots are rigid time slots. I was only shown one slot a day, so I presumed it was a "turn up any time in the morning" type deal like most tyre shops run. Turn up at 10am for a 9am slot and get told I have to return next week - I just took the tyres from them and had them fitted while I waited at National. Other than that I didn't have a problem but I would have thought a company would have more initiative than this, to be frank.”

Helpful Report

Posted 4 years ago

Blackcircles Limited is rated 2.0 based on 2 reviews