Blackwell Books Reviews

“ Purchased Childrens game at an amazingly reduced price ordered on a Wednesday night around 7 pm it was delivered on the Friday lunch time very well packaged (brilliant communication as to delivery time and dates from Evri ) free postage too!! Which surprised me being an reduced item , excellent service from order to delivery will defiantly shop here for further purchases first in the future Thank you ”

“ VERY GOOD SERVICE AND EFFICIENT CUSTOMER SERVICE. BOOKS ORDERED 25TH OCTOBER 2023 AND DELIVERED IN SINGAPORE 1ST NOVEMBER 2023 (NO TAX TO PAY, ALL INCLUDED IN THE ORIGINAL PRICE) IN PERFECT CONDITION. TRACKING SYSTEM VERY ACURATE. VERY PROFESSIONAL COMPANY. I WILL ORDER AGAIN WITHOUT A DOUBT. ”

“ The book I ordered had been selling out in New York bookstores at twice the price I paid so I was delighted to have such fast service. ”

“ 1. A huge delay with my parcel arriving from the UK to Australia - 15/20 days turned into almost 3 months. 2. At first the staff seemed to be unhelpful and were not very interested or too busy to follow up with my concerns to locate my parcel and help me get back into my Blackwells account as the forgotten password process wouldn't work for me. Almost at the three months mark, I panicked after reading some pretty bad reviews on several review websites.... so out of desperation I contacted Blackwell's again via their website, and demanded that someone find out where my parcel was or help with me getting back into my account - I then also phoned Blackwell (Midnight Aus time) and ended up speaking with the lovely kind Val from the Canterbury store, who raised an email for assistance immediately to her colleagues (so grateful). Very quickly after I was contacted by the wonderful Charlie who did everything he could to locate my parcel and help me get into my account... after not being able to find answers he so kindly arranged a refund no questions asked. 3-4 days after the refund, my parcel arrived!! Charlie once again arranged a money request so I could easily pay for my books. Because of Val and Charlie I have changed my opinion of Blackwells and are so very thankful that these two employees were so helpful and nothing was a problem. I probably should have listed to my mother's advice - "just wait, it will turn up" before panicking! So I sincerely thank you Val and Charlie.... you deserve to be recognised for your outstanding customer service in the Blackwells company!! ”

“ Sounds like these guys need to sort out their customer service...but they have a ton of books, I think they order some from the US that you can't find anywhere else (besides Amazon, which is evil personified). I ordered from here a lot during the pandemic and still do when I can't find certain titles elsewhere. They do take forever and a day to ship and to reach you, but I think the selection makes up for that. ”

“ I was pleased with the service. ”

“ I did email them yesterday regarding an order that came in a little damaged so I guess I'll see what their customer service is like, but like I said, there was no problem up untill now and I actually planned on buying more from them. ”

“ After my purchase, I read the negative reviews of shipping delays and poor customer service, almost driving me to cancel my order. ”

“ I received my merchandise in mint condition in about 20 business days. I did receive a response from customer service with an accurate tracking number for my book. I admit it's frustrating not being able to reach a person when your order is running late. ”

“ Very happy. All three books I ordered are in stock even though one of them is quite rare. Book delivered very quickly. Excellent service. ”