“The man I talked to on the phone turned out to be really helpful. But initially didn't want to take my order over the phone. He referred me to the website, but then proceeded to take my order.”
“I have not made to waters cold enough for the reason I bought the wetsuit yet but I suspect I shall by November. I have tried it on and it seems like it very well will meet my needs as long as I have someone to assist with the backzip. My shopping experience was excellent relative to the other options I tried first. I both congratulate and appreciate you for marketing "Open Water", not just tri-suits, in the USA. Not everyone goes to Open Water for triathalons.”
“Everything was great except it would have been nice to not have to pay for th return. I went by the sizing chart and suit was too small so I feel there wasn't an error in my order.”
“Products were on sale, and I received a club discount. The exchange process was relatively simple, except I didn't put EXC in the exchange number at first. The sizing was smaller than the advertised measurements. Phone interactions were polite and informative.”
“I ordered twice because I didn't notice the first time that the white frame has mirrored lenses (They looked kind of clear in the picture). But I didn't return the first pair because I'll just save them for summer. Then I ordered the black frame with clear lenses. I would have preferred white/clear, but that's not an option.”
“Overall, it's been good. The negatives are that the torso still feels tight even though the limbs are comfortable.
Also, I had a small tear on the backside. I was able to plug with the wetsuit cement.”
“The shopping experience was outstanding. I did most of my communication with the company through chat. Everyone was supportive and gave me suggestions since I was stuck between two sizes, and was glad I decided to go up a size (expand on in suit review). I'm already recommending the suit to other swimmers I meet down at the pond.”
