“Dishonest prices and service offerings
When looking at their packages, they include certain security and SEO plugin as "free". But when you go to checkout, the security features are not included as must be purchased as an "add-on". And the SEO plugin is free for 1 month, then automatically becomes a paid add-on.
I called their sales team and reported the issue, and even offered to share the screenshots of the dishonest marketing and checkout. Their sales team told me there was nothing they could do about it, but would report the issue.
So I waited a week and went back - same dishonest prices and service offerings. Took screenshots again.
Very dishonest marketing - do not trust them, keep records.”
“I tried to transfer my .co.uk domain away from Bluehost. They removed it from my account and their internal systems before the transfer had completed, leaving me unable to manage a service I had paid for.
Support repeatedly claimed the transfer had been completed correctly and directed me elsewhere. Another provider eventually identified that Bluehost/eNom had submitted several requests containing outdated information, causing every attempt to be rejected.
Even after I provided the explanation and exact action required, Bluehost insisted that the domain was no longer accessible through its systems. Having waiting over two weeks for Bluehost to complete the transfer, I eventually paid to change the registrar myself. The transfer completed immediately.
The support agents were polite, but nobody took ownership and many responses appeared to use a template answer that did not engage with the details of my issue.
A routine transfer became an absurd exercise in diagnosing Bluehost’s mistakes and passing information between companies on its behalf.”
“they want to charge 410$ for just a wordpress webhosting. If you get angry, you discuss with pakistani support and they dont want to help you. Just fck bad”
“customer service is horrible .
customer service is horrible .. I've been without outgoing emails for a week . they keep on telling us different things every day . and when we told them that we need our emails they said that we aren't the only ones to help so we need to wait because there are other tickets ahead of us . Horrible .. i am switching everything after this is over ! horrible !!!”
“I was particularly impressed by their focus on quality service and customer care. The team works diligently to resolve every issue and keeps clients informed along the way. Their platform is modern, easy to use, and structured in a way that makes managing complex situations much simpler.”
“Extremely Disappointed with Bluehost – Avoid at All Costs
My hosting account has been down for over a week, and I have not been able to upload or manage any of my websites during this time. This is completely unacceptable for any hosting provider, especially one that claims to be reliable.
What makes this even worse is their customer service and technical support. I’ve reached out multiple times, and every interaction has been frustrating, slow, and completely unhelpful. They either give generic responses, pass you around, or fail to resolve anything. It feels like no one actually knows what they’re doing or cares enough to fix the problem.
This downtime has already affected my work and potential income, and Bluehost has shown zero urgency or accountability. A hosting company that can’t keep your sites online—and then fails to support you when things go wrong—is simply not worth trusting.
I would strongly recommend staying away from Bluehost. There are far better, more reliable hosting providers out there that actually value their customers and deliver on their promises.”
“I’m extremely disappointed with my recent experience with Bluehost regarding our hosting account.
Shortly after my client’s hosting plan renewed, I spoke directly with a Bluehost representative about the account and pricing. At no point was it mentioned that we were paying legacy pricing on an outdated plan, nor was I advised that newer plans were available at a lower monthly cost with significantly better value for the number of websites we actually have.
We are currently paying $21.99/month for what is essentially the equivalent of a plan Bluehost now offers for $13.99/month for 50 sites and 50GB storage. We have been grossly overpaying paying more for less, and there were still many months remaining on our current prepaid term.
When I reached out again and requested a fair billing adjustment or account credit for the remaining term, Bluehost was completely unwilling to make any adjustment and would only offer a discount at the next renewal period. I was not asking for anything unreasonable—simply a fair review of obvious overpayment.
As someone who manages multiple websites and helps clients choose hosting providers, customer service, transparency, and fairness matter greatly to me. This experience has been incredibly disappointing and has absolutely affected my willingness to recommend Bluehost to future clients.
I expected better from a company I’ve trusted for years. Unfortunately, this experience has pushed me to move my business elsewhere.”
“They completely messed up website. Deleted files and links. Escalated team was complete joke. A baby could do better work that this group. No customer support. Unable to reach Ashley, Customer Advocate.”
“I WILL NEVER use Bluehost EVER AGAIN and tell EVERYONE not to use Bluehost. After paying for a three year service in full, Bluehost has kept charging my card monthly without our permission. When I requested a refund of $75, they have refused to refund that amount. Then, I wanted to cancel the rest of the two years and receive my money back which was $167. They have refused to refund that amount, also. Bluehost customer service says that it is NON-REFUNDABLE. It has no customer service and it does not stay behind its services. Bluehost is a huge rip-off!”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Bluehost, keeps losing pages. They wanted $49 to fix the "complicated" problem. They told me to back up my pages which costs another $49 per year subscription to do that. I wanted to add keywords to my site, but that's another subscription with a different company. This business is the worst I've seen in twenty-five years of creating websites.”
“Once Justhost switched over to Bluehost, we've had nothing but trouble with our website and service. It has become beyond frustrating and after 13 years as a loyal customer, we're finally looking for a new host. DO NOT USE BLUEHOST!”
“Blue host emails have so many issues.
All incoming email has bounced backed to senders for 2 days.
Initially when I set up the email I could not send any emails. It support calls and 6 days to fix
Signing into webmail from the account sign in page has never worked.
Totally embarrassing for my business with my clients.”
“When I wanted to cancel the service there was no way of canceling it or removing my card on my account, and it continued to attempt to charge me although I never chose to auto renew.”
“On April 15,2025, Bluehost failed to maintain the updates I saved and also overwrote entire sections of the template with a completely different content section from a different template. A feat in which I do not know how to do. On April 14, 2025, I selected a template, updated text, and uploaded a logo, then saved my work. I logged in several times that day and the edits last saved were always there. When I logged in two days later, my changes were gone and replaced by a different template version. Bluehost’s system had overwritten my site without warning. I contacted support, and their attempted backup restore that did not recover my content. Despite this malfunction, they refused to issue a refund. I expected a reliable, functioning website builder, which they failed to provide. They are negligent and they insinuated that it was my fault stating that something like this can only happen by someone who has access to the account. If this is the case, and I am the only one outside of their organization that has access, then someone from their organization did this. If not, then it is a software/system defect and they are not to be trusted.”
“They throttle the speed to unusable levels after a week and tell you to upgrade to plans which are not even needed for a single website. upgrading doesn't fix anything either.”
