B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

Questions

Metrics

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Customer Service

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How quickly does B&M Stores resolve customer queries?

Helpful Report

(7 months ago)

Greater than 45% of reviewers feedback is B&M Stores resolves customer queries within an hour.

Helpful Report

(7 months ago)

78.13%

Industry Average

“ Gold star for Nadia in the Ferryhill branch. Excellent customer service when returning an item. Very helpful and accommodating, can`t praise her enough. ”

- Mrs Shaw

“ Excellent customer service today from Toby, Garden Manager of West Drayton Store. He was knowledge, charming and helpful. Later seen him loading a lady's car with heavy gardening materials. An asset to the company. ”

- Teresa Morrish-Griffin

“ Both managers at the Pontypridd and Aberdare stores couldn't do enough for us. Lots of phone calls berween them and our chairs were waiting for us. A big thank you to the blond haired assistant who went out of her way to help us too. Lovely to see good customer service. A big thumbs up to the 3 of you. ”

- J

B&M Stores Reviews

Customer Service - Good