“Twice in one week my internet is down
Twice in one week my internet is down! This is the third time in 6 weeks after I renewed my contact with you! I am trying to run a business I can’t access my phones internet or card payment machine. I have been trying to call them all afternoon and they do not have customer service at the weekend on my busiest trading day! I scored them 3 out of 10 a few days ago and they had the check to ask me why! When I did they did not have the decency to reply to my email! Shame on you B on line you should be discussed with yourself in the failure of you small business customers”
“Avoid this company at all costs, recently joined bOnline for a business internet and telephone package. Has been an absolute nightmare from the get go. We are a dental practice that needs to provide care to patients, we have been unable to do so since using this service. We have lost thousands of pounds of business and have had to use our personal telephones to make calls. Internet not stable, they did send a new router after my first bout of complaints, which has now made the situation worse. We have been informed if we want to cut the contract there will be a charge; also a charge for a technician to come out, horrendous customer service. This is the second review I have written. The first one I removed because THEY ASKED ME to and I did because the line stabilised for two days. 0/10 more hassle than it’s worth. Business damaging. I have now escalated this complaint to OFFCOM and trading standards.”
