“They promised free delivery, but I had to pay for delivery. Their support is terrible and wastes your time for no reason.
bookdepo advertises itself with free delivery. In Hungary, they have a subcontractor (the state postal service actually). Bookdepo pays for them to deliver the books as 'letters' which means they have to fit in your postbox (they don't fit in a usual Hungarian mailbox). So instead of your book, you get a ticket, from the delivery and if you want them delivered to your door you pay again. I wrote about this for bookdepo support, but their answers were horrible, and directly contradicting not just each other but bookdepo FAQ. (For example: "Please note you are responsible for any local taxes and shipping."”
“ordered my book on July 25th, 2020
They promised me it would arrive on August 24
When he did not arrive and I asked, they rescheduled my arrival date for September 8
Being today on September 17 and the book having not arrived, I ask you to offer me a reasonable explanation that justifies the delay or refund all the money and give me a compensation for inappropriate information, exceeding waiting time and inadequate service
Your mailing service is awful.
I cannot understand how hundreds of people in my country, Argentina, are buying various types of merchandise (computers, phones, etc.) in Europe, in USA or China and the arrival times do not exceed more than ten days. Please give me an honest and accurate answer, not a formatted and lying one”
“A dumbest service I ever seen! Almost a week they're trying to cancel and refund my pre-order and it's not cancelled yet! Everyday I get emails such as: 'our team is still looking into it', 'will get back to you as soon as a resolution is reached' etc. Unbelievable! That's right, I'm talking about pre-order cancellation)
A PayPal case has been opened recently. Now waiting for solution.
p.s. a week has passed - pre-order not cancelled yet. So-called 'Resolutions Specialist' Rafiek Fataar a forth time writes me the same: 'our team is still looking into this for you'.
Absolutely abnormal situation. Seems they put our pre-order money for some extraneous expenses and just procrastinate.”
“Fantastic range of books, especially children's and teens. Delivery time from around the world is fast, with good protective packaging. Have recommended Bookdepository to many people.”
